As part of cutting the cable a couple weeks ago (still have Sectrum Internet and phone), Spectrum required me to upgrade my modem/router. The new one is a Technicolor TC87617T. Prior to this I had basically no internet connection problems whatsoever. Now the modem restarts randomly. Not sure how often as I only see it when I'm on the internet, but at least a couple times a day. The modem does restart and come back online, but I have to manually reconnect computer and printer.
Haven't contacted Spectrum yet, thought I'd try here first.
Solved! Go to Solution.
Do you have access to the modem's signal levels and event logs? Try 192.168.0.1 or 192.168.100.1
Were extra splitters and coax no longer needed removed or terminated?
I do know that there is a splitter, no longer being used, in Spectrum's panel outside my house, I had thought about removing that but it wasn't causing an issue before I upgrade.
I've looked at the System Logs and Event Logs for my router, but don't see anywhere that it tells me signal strength. Mostly I see a lot of "WiFi Interface [wl1] set to Channel 149 (Side-Band Channel:N/A) - Reason:INTERFERENCE".
OK I found something:
|459 MHz||453 MHz||465 MHz||471 MHz||477 MHz||483 MHz||489 MHz||543 MHz||555 MHz||561 MHz||639 MHz||645 MHz||651 MHz||657 MHz||663 MHz||681 MHz|
|40.2 dB||40.3 dB||40.1 dB||40.2 dB||40.0 dB||40.0 dB||40.1 dB||40.0 dB||39.7 dB||39.8 dB||38.0 dB||38.1 dB||37.5 dB||37.9 dB||37.8 dB||37.8 dB|
|6.1 dBmV||6.2 dBmV||5.9 dBmV||6.0 dBmV||5.8 dBmV||5.8 dBmV||5.8 dBmV||6.2 dBmV||6.0 dBmV||6.5 dBmV||3.7 dBmV||3.8 dBmV||3.3 dBmV||3.5 dBmV||3.5 dBmV||3.8 dBmV|
|256 QAM||256 QAM||256 QAM||256 QAM||256 QAM||256 QAM||256 QAM||256 QAM||256 QAM||256 QAM||256 QAM||256 QAM||256 QAM||256 QAM||256 QAM||256 QAM|
|37.0 MHz||17.8 MHz||24.2 MHz||30.6 MHz|
|5120 Ksym/sec||5120 Ksym/sec||5120 Ksym/sec||5120 Ksym/sec|
|45.5 dBmV||41.8 dBmV||42.5 dBmV||44.8 dBmV|
If I understand the question:
CM Error Code Words
So I removed a splitter from the Spectrum panel box outside (the part that allows customer access) and so far so good. Haven't noticed any restarts within the last couple days.
Will continue to monitor and see how it goes.