Hello, Just looking for some feedback as I been getting choppy internet lately. Decided to look at the logs and never seen this before. Would this be a modem issue or an issue where I need a tech? My gut feeling is leaning toward a tech needing to come out.
|Acquire Downstream Channel||Locked|
|DOCSIS Network Access Enabled||Allowed|
|Channel||Lock Status||Modulation||Channel ID||Frequency||Power||SNR||Corrected||Uncorrectables|
|1||Locked||QAM256||10||543000000 Hz||-14.7 dBmV||36.2 dB||0||0|
|2||Locked||QAM256||9||537000000 Hz||-14.7 dBmV||36.3 dB||0||0|
|3||Locked||QAM256||11||549000000 Hz||-14.7 dBmV||36.3 dB||0||0|
|4||Locked||QAM256||12||555000000 Hz||-15.0 dBmV||35.8 dB||0||0|
|5||Locked||QAM256||13||561000000 Hz||-15.7 dBmV||35.3 dB||2||0|
|6||Locked||QAM256||14||567000000 Hz||-15.3 dBmV||35.7 dB||1||0|
|7||Locked||QAM256||15||573000000 Hz||-15.3 dBmV||35.6 dB||2||0|
|8||Locked||QAM256||16||579000000 Hz||-15.8 dBmV||35.1 dB||2||0|
|9||Locked||QAM256||17||585000000 Hz||-16.2 dBmV||34.8 dB||5||0|
|10||Locked||QAM256||18||591000000 Hz||-16.6 dBmV||34.3 dB||4||0|
|11||Locked||QAM256||19||597000000 Hz||-17.2 dBmV||33.9 dB||16||0|
|12||Locked||QAM256||20||603000000 Hz||-16.9 dBmV||34.2 dB||8||0|
|13||Locked||QAM256||21||609000000 Hz||-16.8 dBmV||34.2 dB||5||0|
|14||Locked||QAM256||23||621000000 Hz||-16.9 dBmV||34.1 dB||6||0|
|15||Locked||QAM256||24||627000000 Hz||-17.2 dBmV||33.9 dB||6||0|
|16||Locked||unknown||32||675000000 Hz||-25.0 dBmV||0.0 dB||128733||403981|
|Channel||Lock Status||US Channel Type||Channel ID||Symbol Rate||Frequency||Power|
|1||Locked||TDMA||1||2560 Ksym/sec||19200000 Hz||50.5 dBmV|
|2||Locked||ATDMA||2||5120 Ksym/sec||24000000 Hz||51.0 dBmV|
|3||Locked||ATDMA||3||5120 Ksym/sec||30400000 Hz||51.0 dBmV|
|4||Locked||ATDMA||4||5120 Ksym/sec||36800000 Hz||51.0 dBmV|
Definitely a cable issue. Those numbers are terrible. Surprised you aren’t having more trouble. Downstream should be better than -10dBmV and upstream are bad too. If the cabling and splitters in your house are good get a tech out. What download speed are you signed up for, and what are you getting? You can use any internet speed test to find out.
Yeah you definitely have problems here and I too am surprised you haven't had more connection issues. Somewhere along the cable path there is some combination of the following: loose connectors, squirrel or lawnmower chewed coax, water-logged yard pedestal, failing amps, etc.
Also need to know where in relation to the drop for your house is the modem located...ie. from the main drop line how many splitters are there prior to the modem?
Approximatly 5 years ago TWC ran a new cable line in the house for the modem, placed only 1 splitter and I believe some type of amplifier that plugs into the wall as at the time needed a larger spliter; 8 Connections. All connections were great and normal ranges.
What is odd as I was up early in the morning and checked the numbers and they were back to normal but as the day is going on, numbers spiked (horrible readings) and my internet is choppy again. At 6am I was pulling my 200/10 connection. Now I am back to the 2/10 connection.
Looks like I will need a tech to look into the issue.
Are all 8 of those outlets being used currently? If not have those outlets been terminated? Are there any open and active outlets in the home? Are all of the connections in the splitter being used? I would agree with the others assessment, there is a problem that needs to be looked into further. If you prefer not to phone in you can reach our Social Media Customer Service team at
Spectrum-Social Media Customer Service
Lead Moderator-Community Forums
The amplifier that you mentioned utilizes a small AC power supply which plugs into a wall outlet. It would be plugged into an outlet which is live 7x24. It might be connected to one of the cable outlets in a different room or directly to the amplifier housing.
In the past those"wall wart" power supplies have been known to burn out and fail after several years, therefore during the service call it should be checked or automatically replaced,