Rookie

Missing BP Configuration Setting TLV Type: 17.8, MDD message timeout;CM, SYNC Timing Synchronization

Received these notifications.  Missing BP Configuration Setting TLV Type: 17.8, MDD message timeout;CM, SYNC Timing Synchronization, Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out.  

2018-02-25, 22:57:06Warning (5)MDD message timeout;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-25, 22:39:36Error (4)Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-25, 22:39:36Error (4)Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-25, 07:43:50Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2018-02-25, 07:43:31Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2018-02-25, 07:43:29Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-25, 07:43:29Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-25, 07:43:20Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-25, 07:43:20Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-25, 07:43:18Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-25, 07:43:18Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-25, 07:43:09Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-25, 07:43:09Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-25, 07:43:02Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-25, 07:42:56Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-25, 07:42:55Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-25, 01:04:12Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-25, 00:15:21Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-24, 19:22:34Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-24, 18:11:02Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2018-02-24, 18:11:00Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-24, 18:10:59Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-24, 18:10:39Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-24, 18:10:27Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-24, 18:09:49Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-24, 18:09:23Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-24, 18:09:20Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-24, 18:09:19Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-24, 17:30:38Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2018-02-24, 17:30:16Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2018-02-24, 17:30:14Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-24, 17:30:14Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-24, 17:30:10Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-24, 17:30:10Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-24, 17:30:06Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-24, 17:30:06Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-24, 17:29:54Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-24, 17:29:47Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedNotice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6

Starting Frequency
 

Startup Procedure

ProcedureStatusComment
Acquire Downstream Channel687000000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
SecurityEnableBPI+
IP Provisioning ModeOverride MDDIPv6 only
 

<tabindex=-1>Downstream Bonded Channels

ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
1LockedQAM2566687000000 Hz-14.8 dBmV35.9 dB00
2LockedQAM2561657000000 Hz-14.7 dBmV36.2 dB00
3LockedQAM2562663000000 Hz-14.7 dBmV36.0 dB00
4LockedQAM2563669000000 Hz-14.7 dBmV36.0 dB00
5LockedQAM2564675000000 Hz-14.9 dBmV34.9 dB00
6LockedQAM2565681000000 Hz-14.8 dBmV35.9 dB00
7LockedQAM2567693000000 Hz-14.2 dBmV36.3 dB00
8LockedQAM2568699000000 Hz-14.2 dBmV36.3 dB00
9LockedQAM2569705000000 Hz-14.5 dBmV36.1 dB00
10LockedQAM25610711000000 Hz-14.6 dBmV35.8 dB00
11LockedQAM25611717000000 Hz-14.8 dBmV35.6 dB00
12LockedQAM25612723000000 Hz-14.9 dBmV35.6 dB00
13LockedQAM25613729000000 Hz-15.0 dBmV35.5 dB00
14LockedQAM25614735000000 Hz-14.7 dBmV35.2 dB00
15LockedQAM25615741000000 Hz-14.6 dBmV35.1 dB00
16LockedQAM25616747000000 Hz-15.2 dBmV30.3 dB42914731161856
17Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
18Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
19Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
20Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
21Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
22Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
23Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
24Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
 

<tabindex=-1>Upstream Bonded Channels

ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA105120 Ksym/sec24200000 Hz51.0 dBmV
2LockedTDMA92560 Ksym/sec19400000 Hz52.0 dBmV
3LockedATDMA115120 Ksym/sec30600000 Hz51.0 dBmV
4LockedATDMA122560 Ksym/sec37000000 Hz51.0 dBmV
5Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
6Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
7Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
8Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV

I have a Netgear CM600 modem and am getting over 100 mbs and then suddenly it goes to 10 mbs or less.  Not sure if it is a modem, router, or ISP problem.  any help would be great. 

6 REPLIES 6
Expert

Re: Missing BP Configuration Setting TLV Type: 17.8, MDD message timeout;CM, SYNC Timing Synchroniza

You have a major coaxial issue, get rid of all the splitters inline. There's also a corroded or loose connection somewhere. Repost levels after cleaning this up.

 

 

Newcomer

Re: Missing BP Configuration Setting TLV Type: 17.8, MDD message timeout;CM, SYNC Timing Synchroniza

Your signal levels are out of spec.

These will require a home visit by a Spectrum service tech.  Nobody can fix any of these over the phone, not by sending commands, to your modem, not even by powering it off and then back on again.  

DS at -14  /-15

Up at 51 db

other problem

16LockedQAM25616747000000 Hz-15.2 dBmV30.3 dB4291473

1161856

 

Rookie

Re: Missing BP Configuration Setting TLV Type: 17.8, MDD message timeout;CM, SYNC Timing Synchroniza

Startup Procedure
ProcedureStatusComment
Acquire Downstream Channel741000000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
SecurityEnableBPI+
IP Provisioning ModeOverride MDDIPv6 only
 
<tabindex=-1>Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
1LockedQAM25615741000000 Hz-0.7 dBmV39.3 dB00
2LockedQAM2561657000000 Hz-0.4 dBmV39.8 dB00
3LockedQAM2562663000000 Hz-0.3 dBmV39.5 dB00
4LockedQAM2563669000000 Hz-0.4 dBmV39.5 dB10
5LockedQAM2564675000000 Hz-0.6 dBmV39.2 dB00
6LockedQAM2565681000000 Hz-0.4 dBmV39.5 dB00
7LockedQAM2566687000000 Hz-0.5 dBmV39.5 dB00
8LockedQAM2567693000000 Hz-0.1 dBmV39.7 dB00
9LockedQAM2568699000000 Hz-0.1 dBmV39.7 dB00
10LockedQAM2569705000000 Hz-0.4 dBmV39.6 dB10
11LockedQAM25610711000000 Hz-0.6 dBmV39.3 dB00
12LockedQAM25611717000000 Hz-0.8 dBmV39.1 dB00
13LockedQAM25612723000000 Hz-0.9 dBmV39.3 dB10
14LockedQAM25613729000000 Hz-1.0 dBmV39.4 dB00
15LockedQAM25614735000000 Hz-0.8 dBmV39.3 dB00
16LockedQAM25616747000000 Hz-1.0 dBmV36.8 dB23170
17Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
18Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
19Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
20Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
21Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
22Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
23Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
24Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
 
<tabindex=-1>Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA105120 Ksym/sec24200000 Hz45.8 dBmV
2LockedTDMA92560 Ksym/sec19400000 Hz45.0 dBmV
3LockedATDMA115120 Ksym/sec30600000 Hz46.5 dBmV
4LockedATDMA122560 Ksym/sec37000000 Hz46.8 dBmV
5Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
6Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
7Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
8Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
TimePriorityDescription
2018-02-26, 16:41:54Error (4)Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-26, 16:41:54Error (4)Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-26, 16:21:32Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2018-02-26, 16:21:29Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-26, 16:21:29Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-26, 16:21:24Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-26, 16:21:24Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-26, 16:21:16Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-26, 16:21:16Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-26, 16:21:13Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-26, 16:21:13Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-26, 16:21:03Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-26, 06:45:01Critical (3)No Ranging Response received - T3 time-out;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.0;CM-VER=3.0;
2018-02-26, 06:44:55Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2018-02-26, 06:44:42Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2018-02-26, 06:44:10Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2018-02-26, 06:44:08Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-26, 06:44:08Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-26, 06:44:00Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-26, 06:42:22Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2018-02-26, 06:41:42Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2018-02-26, 06:41:40Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-26, 06:41:40Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-26, 06:41:32Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-26, 06:41:32Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-26, 06:41:28Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-26, 06:41:24Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-26, 06:41:24Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
2018-02-26, 06:41:21Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out;CM-MAC=a0:04:60:62:44:60;CMTS-MAC=00:01:5c:8a:be:53;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedNotice (6)Overriding MDD IP initialization parameters; IP provisioning mode = IPv6

I plugged directly into the cable into box with no splitter.  Here are my numbers.  There hasn't been an error report since right before I switched the wire 

 

Expert

Re: Missing BP Configuration Setting TLV Type: 17.8, MDD message timeout;CM, SYNC Timing Synchroniza

looks a lot better except for this from your Verizon phone:

Something has a bad connection.. Make sure all coax connectors are a tad more than finger tight:

This even has a lower s/n than all the rest indicating someone/ something was on the phone when the snapshot was taken:

16LockedQAM25616747000000 Hz-1.0 dBmV36.8 dB23170

Break loose and retorque the street side of the coax at the outside grounding block. .

 Looks like you fixed most of the issue with a new coax

 

Rookie

Re: Missing BP Configuration Setting TLV Type: 17.8, MDD message timeout;CM, SYNC Timing Synchroniza

Ok. Thank you. I was wondering if I could purchase a rocketfish splitter with 2ghz loss to split incoming so that I can have modem and 1 tv connected? Or do u think this would degrade the signal?
Expert

Re: Missing BP Configuration Setting TLV Type: 17.8, MDD message timeout;CM, SYNC Timing Synchroniza

Any splitter rated from 5 mHz to 1200 mhz or higher is fine.. Rocketfish is expensive, the direcTv swm is less than $8 shipped.  More than likely, degradation is caused by crappy cables with molded or hex crimped ends rather than rg6 cables with compression ends.

Something was allowing ingress, and having an open, unterminated splitter port can be part of the culprit.