Observer

Re: Maxx on Hold, We were lied to, again.

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 3 555000000 Hz 4.3 dBmV 39.7 dB 18220 5843
2 Locked QAM256 1 543000000 Hz 3.8 dBmV 39.6 dB 12740 4493
3 Locked QAM256 2 549000000 Hz 4.0 dBmV 39.7 dB 15534 6070
4 Locked QAM256 4 561000000 Hz 4.7 dBmV 39.8 dB 11384 3500
5 Locked QAM256 5 567000000 Hz 4.6 dBmV 39.8 dB 5944 993
6 Locked QAM256 6 573000000 Hz 4.7 dBmV 39.8 dB 2893 329
7 Locked QAM256 7 579000000 Hz 4.5 dBmV 39.8 dB 3219 336
8 Locked QAM256 8 585000000 Hz 4.3 dBmV 39.7 dB 3895 920
9 Locked QAM256 9 591000000 Hz 3.9 dBmV 39.5 dB 5181 1150
10 Locked QAM256 10 597000000 Hz 3.5 dBmV 39.3 dB 5769 1169
11 Locked QAM256 11 603000000 Hz 3.3 dBmV 39.2 dB 4646 514
12 Locked QAM256 12 609000000 Hz 2.9 dBmV 39.0 dB 3874 559
13 Locked QAM256 13 615000000 Hz 2.9 dBmV 39.0 dB 4684 877
14 Locked QAM256 14 621000000 Hz 3.1 dBmV 39.1 dB 6347 1922
15 Locked QAM256 15 627000000 Hz 3.4 dBmV 39.2 dB 7744 2239
16 Locked QAM256 16 633000000 Hz 3.6 dBmV 39.3 dB 6644 1307
egk
Contributor

Re: Maxx on Hold, We were lied to, again.

I think you need to call them and schedule a service call, Hawkeye.  You have way too many correctables and uncorrectables showing.     I don't have Maxx either but have a good connection lately with 0 in those categories.   You might want to check your parents modem page to see what theirs looks like.

Expert

Re: Maxx on Hold, We were lied to, again.

agreed, looks like broadcast TV ingress from ch's 26-27-28-29 on these channels and probably a loose connection somewhere

 

1 Locked QAM256 3 555000000 Hz 4.3 dBmV 39.7 dB 18220 5843
2 Locked QAM256 1 543000000 Hz 3.8 dBmV 39.6 dB 12740 4493
3 Locked QAM256 2 549000000 Hz 4.0 dBmV 39.7 dB 15534 6070
4 Locked QAM256 4 561000000 Hz 4.7 dBmV 39.8 dB 11384 3500

Observer

Re: Maxx on Hold, We were lied to, again.

I wonder if it's due to the signal booster and splitter they added. The lines in our apartment building are so old a while ago they ran a new connection from the pole outside. That line goes to a signal amp then to a splitter which runs to the modem and to the DVR box.
egk
Contributor

Re: Maxx on Hold, We were lied to, again.

Hawkeye:  I wouldnt be a bit surprised.  Signal boosters are often something field techs stick on people's lines when they can't figure out the real problem.   If your really need it you probably still have some corroded or loose connections somewhere as MsRaye said.

Observer

Re: Maxx on Hold, We were lied to, again.

I just took it off the line. The thing was really hot to the touch. I'll keep an eye on the stats and see if it clears up.

 

Here's what I get now that the amp has been removed and the modem reset.

 

ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
1LockedQAM2563555000000 Hz-9.0 dBmV39.1 dB00
2LockedQAM2561543000000 Hz-9.2 dBmV39.0 dB00
3LockedQAM2562549000000 Hz-9.1 dBmV39.1 dB00
4LockedQAM2564561000000 Hz-8.7 dBmV39.2 dB00
5LockedQAM2565567000000 Hz-8.6 dBmV39.3 dB00
6LockedQAM2566573000000 Hz-8.5 dBmV39.4 dB00
7LockedQAM2567579000000 Hz-8.5 dBmV39.3 dB00
8LockedQAM2568585000000 Hz-8.7 dBmV39.2 dB00
9LockedQAM2569591000000 Hz-9.0 dBmV39.0 dB00
10LockedQAM25610597000000 Hz-9.4 dBmV38.7 dB00
11LockedQAM25611603000000 Hz-9.6 dBmV38.6 dB00
12LockedQAM25612609000000 Hz-10.2 dBmV38.2 dB00
13LockedQAM25613615000000 Hz-10.2 dBmV38.1 dB00
14LockedQAM25614621000000 Hz-10.2 dBmV38.1 dB00
15LockedQAM25615627000000 Hz-9.9 dBmV38.3 dB00
16LockedQAM25616633000000 Hz-9.7 dBmV38.4 dB00
Not applicable

Re: Maxx on Hold, We were lied to, again.

They are advertising the upgraded speeds as available as well as selling packages at the upgraded speeds. I have an email stating I just subscribed to 300mbps yet I'm still getting the 50-55 mbps. I will be contacting the attorney general shortly to see what they say about it. The government needs to wise up and regulate internet like the utility it actually is.
egk
Contributor

Re: Maxx on Hold, We were lied to, again.

Hawkeye  Now your power levels are falling to near out of spec so that's why the booster is there.   Still, they should be able to clean it up without that.  Looks like it was causing all the uncorrectable though.

 

  They claim modems work between -15 to +15  or -8 to +8 depending on which articles you read with 0 being optimal.  You have some that are -10 or a little worse and they probably fluctuate due to the weather. 

Seasoned Contributor

Re: Maxx on Hold, We were lied to, again.


@ScottR397 wrote:
They are advertising the upgraded speeds as available as well as selling packages at the upgraded speeds. I have an email stating I just subscribed to 300mbps yet I'm still getting the 50-55 mbps.

Does your account info say 300 or 50?

Did you have a 300Mbs modem?

 

If the answer to both questions is yes why didn't you open a ticket or call TWC?

Observer

Re: Maxx on Hold, We were lied to, again.

Just pulled the splitter off the line now and and the power levels look much better. They range from -5.6 dBmV to -4.0 dBmV. SNR ranges from 39.7 dB to 40.1 dB. I don't really need the box for TV. I have an XBOX One that I can use, so I'll probably just leave it this way.