What model is the amplifier? There's one that TWC has been installing wrong. Amps should be outside or in the utility room closer to the tapoff I'll bet they have too many spliters in front of you as well and ingress noise is coming in from another apartment
This really needs twc out
Hawkeye: That's a pretty big difference in power level but you might still need a call. Did your speed increase at all after all that? If not, have you called or tried chatting with TWC online about why you're not getting Maxx and your parents are while just down the road?
I did something similar to get better power levels to my modem when I upgraded from the sb6121 to the sb6183. I have one splitter on the house then a second one inside where the modem is. I removed that one and it made a big difference. The signal was split between the modem and a digital adapter for the TV. Since I got a roku TV, I ditched the adapter and use the TWC app on the Roku instead.
You don't have to say, of course, but I'm curious what city you're in. I'm in central NY too and as far as I know no one around me in the Cortland/Ithaca area has Maxx.
The Amp is a Antronix FRA1-1510 Forward / Return Amp.
Westmoreland with a Clinton ZIP. Parents are also Westmoreland, but have a Rome ZIP. THey also have a completely different channel list. While I only get the Utica stations, they get both Utica and Syracuse.
@bodosom my account just says ultimate internet upgrade.
I would think it would be called Ultimate 300 because that's the label used on the web site.
if the plans page for your zip code says Ultimate 300 to Extreme rather than Ultimate to Standard then open a direct support ticket here.
Do you have access to the utility room where all the suites lines are split off? Can you post a couple pictures of it? Are there a lot of splitters hanging loosse?
Next, do you have jacks in other rooms? Take off the wall plates, see if there's splitters ot tapoffss behind the plates.
There is seriously something wrong, that level is way too low for a line direct to the pole tap.. Can you post a picture of it?
Are there splitters hanging up there as well?