have a mb7420 that is throwing the following errors and my internet like times out or dips to really slow speed here are the errors
here are the errors
|Sun Oct 16 22:57:44 2016||Critical (3)||Started Unicast Maintenance Ranging - No Response received -...|
|Time Not Established||Critical (3)||No Ranging Response received - T3 time-out;CM-MAC=00:40:36:4...|
|Time Not Established||Notice (6)||Overriding MDD IP initialization parameters; IP provisioning...|
|Time Not Established||Warning (5)||ToD request sent - No Response received;CM-MAC=00:40:36:40:9...|
|Time Not Established||Error (4)||Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=00:40...|
|Time Not E|
this has been going on for months bought this new modem in hopes it would solve the issue and a amplifi hd mesh router system and still having the same issue. TWC has run a new drop to my house said all my cables look good i only have internet so no splitter. I dont know what to do HELP please thanks
You have 2 issues.
1. This bootfile:
This means your modem hasn't grabbed an up-to-date bootfile, and is running on a placeholder of sorts. It'll work. Mine looks like this sometimes between updates, so don't worry as it won't cause you to lose service.
But... it could be an indicator of either (or both) bad communications (signal issues on the coax wire) and/or billing service code issue(s) (i.e.: old codes, outdate codes from a previous year that aren't the current 2016 ones). Code issues can be resolved by just updating them and sending "hits" (command signals to the modem). Takes just a few moments to do over a phone support call.
Whenever y'all see a funky looking bootfile name like that, the modem usually just needs whatever update "hits" it had missed to be sent again. Quick fix.
2. You're missing your four upper frequency DOCSIS channels. Now this is concerning, and likely the underlying reason whatever update in #1 was missed. It would be service-impacting if the modem continues not being able to connect to those missing downstream frequencies/channels.
So for #2....
Your speed is slow essentially because it's be like having a engine that's not firing on all cyclinders; or to use another analogy, it's just not going to be working well without all the lanes of traffic open.
Wow thanks so much for your detailed response much appreciated and i will try those things out. I will follow up later.
In addition what should a proper file look like so i know i had TWC send an updated signal to my modem
If you're also not getting the speed you pay for, it's probably a billing code error. see if the modem type is listed as a "Comsonics" or a 7420 in your my services equipment list .
Where are you? the 12x4 bonding smells of Ohio systems
I'm getting speeds I paid for plus but then it will dip to almost nothing then start working all of a sudden very random and sporadic sadly
I'm getting speeds I paid for plus but then it will dip to almost nothing then start working all of a sudden very random and sporadic sadly. Here are my modem stats after they supposedly sent new file
Security Event Log
Startup Step Status Comment
Acquire Downstream Channel 687000000 Hz Locked
Upstream Connection OK Operational
Boot State OK Operational
Configuration File OK ?BiABGZgIgBAAAAAAAAAAADMAQDZAmvImBaAADAQAKGxuWaCGUcWq@AAAAAJLGHIt81i6gzOmbK2+ifRxVCvp7
Security Enabled BPI+ Security:
Finally, your cable modem exchanges tokens with your service provider to protect your Internet traffic. It is rare for this step to fail.
System Up Time 1 days 04h:16m:32s
Network Access Allowed
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected
1 Locked QAM256 22 687.0 2.9 40.6 0 0
2 Locked QAM256 20 675.0 2.9 39.8 0 0
3 Locked QAM256 21 681.0 3.0 40.8 0 0
4 Locked QAM256 23 693.0 2.8 40.4 0 0
5 Locked QAM256 24 699.0 2.7 40.4 0 0
6 Locked QAM256 25 705.0 2.5 40.3 0 0
7 Locked QAM256 26 711.0 2.5 40.2 0 0
8 Locked QAM256 27 717.0 2.5 40.2 0 0
9 Locked QAM256 28 723.0 2.2 40.0 0 0
10 Locked QAM256 29 729.0 1.7 39.9 2 0
11 Locked QAM256 30 735.0 1.7 39.9 0 0
12 Locked QAM256 31 741.0 1.4 39.7 0 0
13 Locked unknown 0 0.0 0.0 0.0 0 0
14 Locked unknown 0 0.0 0.0 0.0 0 0
15 Locked unknown 0 0.0 0.0 0.0 0 0
16 Locked unknown 0 0.0 0.0 0.0 0 0
Total 2 0
Upstream Bonded Channels
Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV)
1 Locked ATDMA 59 5120 30.6 41.0
2 Locked TDMA 57 2560 19.4 39.5
3 Locked ATDMA 58 5120 24.2 40.3
4 Locked ATDMA 60 2560