Lots of T3's/Partial Service

[fusion3214]

I recently got the arris telephony modem and sagemcom router as a replacement because my techniclor one would reboot every so often. All coax cables and snug, and there isnt any damage to the line. However, I don't think that there are supposed to be this many errors if everything is within spec. Keep in mind the internet hasn't rebooted as much, but it has rebooted once in a while.

Internet service is TWC 200/20

 RF Parameters

Downstream

	DCID	Freq	Power	SNR	Modulation	Octets	Correcteds	Uncorrectables
Downstream 1	24	855.00 MHz	-4.10 dBmV	38.61 dB	256QAM	39652633631	0	0
Downstream 2	9	765.00 MHz	-2.70 dBmV	38.98 dB	256QAM	24123467560	14	0
Downstream 3	10	771.00 MHz	-3.00 dBmV	38.98 dB	256QAM	23440269293	16	0
Downstream 4	11	777.00 MHz	-2.50 dBmV	38.98 dB	256QAM	24036174878	14	0
Downstream 5	12	783.00 MHz	-3.10 dBmV	38.61 dB	256QAM	24299592184	0	0
Downstream 6	13	789.00 MHz	-2.80 dBmV	38.61 dB	256QAM	24594296615	7	0
Downstream 7	14	795.00 MHz	-3.00 dBmV	38.61 dB	256QAM	24982798990	0	0
Downstream 8	15	801.00 MHz	-3.50 dBmV	38.61 dB	256QAM	23580239150	0	0
Downstream 9	16	807.00 MHz	-3.50 dBmV	38.61 dB	256QAM	24255311912	151	1707
Downstream 10	17	813.00 MHz	-4.10 dBmV	38.61 dB	256QAM	29803121174	250	2417
Downstream 11	18	819.00 MHz	-3.70 dBmV	38.61 dB	256QAM	30007145003	1579	6671
Downstream 12	19	825.00 MHz	-4.10 dBmV	37.64 dB	256QAM	39226297486	9004	41497
Downstream 13	20	831.00 MHz	-3.90 dBmV	38.61 dB	256QAM	31560261352	69	25
Downstream 14	21	837.00 MHz	-3.70 dBmV	37.64 dB	256QAM	31253263264	0	0
Downstream 15	22	843.00 MHz	-3.90 dBmV	37.64 dB	256QAM	24960057719	5	0
Downstream 16	23	849.00 MHz	-3.50 dBmV	38.61 dB	256QAM	29831676302	0	0
Downstream 17	25	861.00 MHz	-3.80 dBmV	37.64 dB	256QAM	25067340434	6	0
Downstream 18	26	867.00 MHz	-4.50 dBmV	37.64 dB	256QAM	24916904286	5	0
Downstream 19	27	873.00 MHz	-4.20 dBmV	38.61 dB	256QAM	26016415044	0	0
Downstream 20	28	879.00 MHz	-4.60 dBmV	37.36 dB	256QAM	26302200700	0	0
Downstream 21	29	885.00 MHz	-4.90 dBmV	37.64 dB	256QAM	26692518859	8	0
Downstream 22	30	891.00 MHz	-4.90 dBmV	37.64 dB	256QAM	26736581525	17	0
Downstream 23	31	897.00 MHz	-5.50 dBmV	37.36 dB	256QAM	27320522582	31	0
Downstream 24	32	903.00 MHz	-4.80 dBmV	37.64 dB	256QAM	29934946299	19	0

Reset FEC Counters

Upstream

	UCID	Freq	Power	Channel Type	Symbol Rate	Modulation
Upstream 1	4	37.00 MHz	43.00 dBmV	DOCSIS2.0 (ATDMA)	5120 kSym/s	64QAM
Upstream 2	3	30.60 MHz	41.75 dBmV	DOCSIS2.0 (ATDMA)	5120 kSym/s	64QAM
Upstream 3	2	24.20 MHz	41.25 dBmV	DOCSIS2.0 (ATDMA)	5120 kSym/s	64QAM
Upstream 4	1	19.40 MHz	41.25 dBmV	DOCSIS1.x (TDMA)	2560 kSym/s	16QAM

 Status

System Uptime:	20 d: 3 h: 27 m
Computers Detected:	staticCPE(1), dynamicCPE(1)
CM Status:	Telephony-Reg Complete
Time and Date:	Wed 2018-05-16 08:14:25

 Interface Parameters

Interface Name	Provisioned	State	Speed (Mbps)	MAC address
LAN	Enabled	Up	1000(Full)	90:9D:7D:86:27:01
CABLE	Enabled	Up	-----	90:9D:7D:86:27:02
MTA	Pass	Up	-----	90:9D:7D:86:27:03

 DOCSIS(CM) Events

Date Time	Event ID	Event Level	Description
5/1/2018 4:12	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=90:9d:7d:86:27:02;CMTS-MAC=00:01:5c:76:ba:71;CM-QOS=1.1;CM-VER=3.0;
5/1/2018 4:20	84000700	5	RCS Partial Service;CM-MAC=90:9d:7d:86:27:02;CMTS-MAC=00:01:5c:76:ba:71;CM-QOS=1.1;CM-VER=3.0;
5/1/2018 9:50	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=90:9d:7d:86:27:02;CMTS-MAC=00:01:5c:76:ba:71;CM-QOS=1.1;CM-VER=3.0;
5/3/2018 5:18	68010300	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=90:9d:7d:86:27:02;CMTS-MAC=00:01:5c:76:ba:71;CM-QOS=1.1;CM-VER=3.0;
5/3/2018 5:18	68010600	6	DHCP Renew - lease parameters time server-98.150.3.95;tftp file-?BEWGlyeQnX2GJwIKS8lv@CkvJb68yI_RSJUgeLSbnroOoSVNitv__ modified;CM-MAC=90:9d:7d:86:27:02;CMTS-MAC=00:01:5c:76:ba:71;CM-QOS=1.1;CM-VER=3.0;
5/4/2018 9:49	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=90:9d:7d:86:27:02;CMTS-MAC=00:01:5c:76:ba:71;CM-QOS=1.1;CM-VER=3.0;
5/6/2018 17:18	68010300	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=90:9d:7d:86:27:02;CMTS-MAC=00:01:5c:76:ba:71;CM-QOS=1.1;CM-VER=3.0;
5/6/2018 17:18	68010600	6	DHCP Renew - lease parameters time server-98.150.3.100;tftp file-?BEWGlyeQnX2GJwIKS8lv@CkvJbzzVHudz4k0_FrH7VJOdGm2ToIb3 modified;CM-MAC=90:9d:7d:86:27:02;CMTS-MAC=00:01:5c:76:ba:71;CM-QOS=1.1;CM-VER=3.0;
5/8/2018 8:39	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=90:9d:7d:86:27:02;CMTS-MAC=00:01:5c:76:ba:71;CM-QOS=1.1;CM-VER=3.0;
5/8/2018 20:17	84000700	5	RCS Partial Service;CM-MAC=90:9d:7d:86:27:02;CMTS-MAC=00:01:5c:76:ba:71;CM-QOS=1.1;CM-VER=3.0;
5/10/2018 5:18	68010300	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=90:9d:7d:86:27:02;CMTS-MAC=00:01:5c:76:ba:71;CM-QOS=1.1;CM-VER=3.0;
5/10/2018 5:18	68010600	6	DHCP Renew - lease parameters time server-98.150.3.95;tftp file-?BEWGlyeQnX2GJwIKS8lv@CkvJb8QJUVQLSe2CzOdlDv4fSFHjTbfb modified;CM-MAC=90:9d:7d:86:27:02;CMTS-MAC=00:01:5c:76:ba:71;CM-QOS=1.1;CM-VER=3.0;
5/10/2018 5:32	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=90:9d:7d:86:27:02;CMTS-MAC=00:01:5c:76:ba:71;CM-QOS=1.1;CM-VER=3.0;
5/13/2018 17:18	68010300	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=90:9d:7d:86:27:02;CMTS-MAC=00:01:5c:76:ba:71;CM-QOS=1.1;CM-VER=3.0;
5/13/2018 17:18	68010600	6	DHCP Renew - lease parameters tftp file-?BEWGlyeQnX2GJwIKS8lv@CkvJb2mR+r5rZc521F4jOpweUi3nLuv_ modified;CM-MAC=90:9d:7d:86:27:02;CMTS-MAC=00:01:5c:76:ba:71;CM-QOS=1.1;CM-VER=3.0;
5/13/2018 22:14	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=90:9d:7d:86:27:02;CMTS-MAC=00:01:5c:76:ba:71;CM-QOS=1.1;CM-VER=3.0;
5/13/2018 23:54	84000700	5	RCS Partial Service;CM-MAC=90:9d:7d:86:27:02;CMTS-MAC=00:01:5c:76:ba:71;CM-QOS=1.1;CM-VER=3.0;
5/14/2018 6:56	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=90:9d:7d:86:27:02;CMTS-MAC=00:01:5c:76:ba:71;CM-QOS=1.1;CM-VER=3.0;
5/15/2018 5:59	84000700	5	RCS Partial Service;CM-MAC=90:9d:7d:86:27:02;CMTS-MAC=00:01:5c:76:ba:71;CM-QOS=1.1;CM-VER=3.0;
5/15/2018 9:46	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=90:9d:7d:86:27:02;CMTS-MAC=00:01:5c:76:ba:71;CM-QOS=1.1;CM-VER=3.0;

 PacketCable(MTA) Events

Date Time	Event ID	Description
4/23/2018 14:33	16	MTA TFTP: Successful
4/23/2018 14:33	26	MTA PROV: Successful!
4/23/2018 14:33	3	Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
4/23/2018 14:33	3	Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS
4/23/2018 14:36	16	MTA TFTP: Successful
4/23/2018 14:36	26	MTA PROV: Successful!
4/23/2018 14:36	3	Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
4/23/2018 14:36	3	Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS
4/23/2018 14:42	16	MTA TFTP: Successful
4/23/2018 14:42	26	MTA PROV: Successful!
4/23/2018 14:42	3	Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
4/23/2018 14:42	3	Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS
4/26/2018 4:48	16	MTA TFTP: Successful
4/26/2018 4:48	26	MTA PROV: Successful!
4/26/2018 4:48	3	Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
4/26/2018 5:18	4000960006	New time has been retrieved from ToD server.
5/3/2018 5:18	4000960006	New time has been retrieved from ToD server.
5/6/2018 17:18	4000960006	New time has been retrieved from ToD server.
5/10/2018 5:18	4000960006	New time has been retrieved from ToD server.

[reds91185]

This isn't a modem problem, it's a coax signal problem. There is interference somewhere...loose connections, chewed/water-logged coax, etc. that is causing the problem, probably cell phone frequencies leaking in. If all of your connections are tight, no unterminated ports, no damaged coax from the modem to the main line, then the issue could be somewhere in the yard, street, or further upstream.

[fusion3214]

Is this enough proof to have Tier 3 send out a lineman or would it need to be service affecting?

[karlbeckman]

As I understand the procedure, a customer doesn't get to ask for a Tier 3 service crew.  Tier 3 is responsible for cable plant maintenance.  Your home service tech should make a request for Tier 3 assistance after determining that the problem is caused by something in the exterior cable plant, not customer or company equipment in the home.  Note that different local franchises may handle this differently, despite Spectrum in theory being a single very large company with uniform policies and practices.