Lose connection multiple times a day

[tdouglas00]

Anyone mind helping me with my crazy connection?

 Hardware Information

System:	ARRIS DOCSIS 3.0 / PacketCable 2.0 Touchstone Residential Gateway HW_REV: 6 VENDOR: Arris Interactive, L.L.C. BOOTR: 2.2.0.27 SW_REV: 9.1.103J6.SIP.PC20.TW MODEL: TG1672G
Serial Number:	F6FBPM7EV602195
Battery Charger FW Rev:	03.30
Options:

 Firmware Build and Revisions

Firmware Name:	TS0901103J6_033116_16XX.GW_PC20_TW
Firmware Build Time:	Thu Mar 31 06:34:08 EDT 2016
eSAFE 0 FW Revision:	TS0901103J6_033116_ARRIS_GW

DOCSIS(CM) Events

Date Time	Event ID	Event Level	Description
10/23/2017 4:06	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=d4:05:98:f9:0a:e2;CMTS-MAC=00:01:5c:7c:82:5e;CM-QOS=1.1;CM-VER=3.0;
10/23/2017 4:06	82000400	3	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:05:98:f9:0a:e2;CMTS-MAC=00:01:5c:7c:82:5e;CM-QOS=1.1;CM-VER=3.0;
10/23/2017 4:07	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=d4:05:98:f9:0a:e2;CMTS-MAC=00:01:5c:7c:82:5e;CM-QOS=1.1;CM-VER=3.0;
10/23/2017 4:08	82000400	3	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:05:98:f9:0a:e2;CMTS-MAC=00:01:5c:7c:82:5e;CM-QOS=1.1;CM-VER=3.0;
10/23/2017 4:08	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=d4:05:98:f9:0a:e2;CMTS-MAC=00:01:5c:7c:82:5e;CM-QOS=1.1;CM-VER=3.0;
10/23/2017 10:26	82000400	3	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:05:98:f9:0a:e2;CMTS-MAC=00:01:5c:7c:82:5e;CM-QOS=1.1;CM-VER=3.0;
10/23/2017 10:28	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=d4:05:98:f9:0a:e2;CMTS-MAC=00:01:5c:7c:82:5e;CM-QOS=1.1;CM-VER=3.0;
10/23/2017 10:28	82000400	3	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:05:98:f9:0a:e2;CMTS-MAC=00:01:5c:7c:82:5e;CM-QOS=1.1;CM-VER=3.0;
10/23/2017 10:30	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=d4:05:98:f9:0a:e2;CMTS-MAC=00:01:5c:7c:82:5e;CM-QOS=1.1;CM-VER=3.0;
10/23/2017 10:30	82000400	3	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:05:98:f9:0a:e2;CMTS-MAC=00:01:5c:7c:82:5e;CM-QOS=1.1;CM-VER=3.0;
10/23/2017 10:31	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=d4:05:98:f9:0a:e2;CMTS-MAC=00:01:5c:7c:82:5e;CM-QOS=1.1;CM-VER=3.0;
10/23/2017 10:31	82000400	3	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:05:98:f9:0a:e2;CMTS-MAC=00:01:5c:7c:82:5e;CM-QOS=1.1;CM-VER=3.0;
10/23/2017 10:32	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=d4:05:98:f9:0a:e2;CMTS-MAC=00:01:5c:7c:82:5e;CM-QOS=1.1;CM-VER=3.0;
10/23/2017 10:33	82000400	3	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:05:98:f9:0a:e2;CMTS-MAC=00:01:5c:7c:82:5e;CM-QOS=1.1;CM-VER=3.0;
10/23/2017 10:33	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=d4:05:98:f9:0a:e2;CMTS-MAC=00:01:5c:7c:82:5e;CM-QOS=1.1;CM-VER=3.0;
10/23/2017 10:34	82000400	3	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:05:98:f9:0a:e2;CMTS-MAC=00:01:5c:7c:82:5e;CM-QOS=1.1;CM-VER=3.0;
10/23/2017 10:34	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=d4:05:98:f9:0a:e2;CMTS-MAC=00:01:5c:7c:82:5e;CM-QOS=1.1;CM-VER=3.0;
10/23/2017 10:36	85010200	5	TCS Partial Service;CM-MAC=d4:05:98:f9:0a:e2;CMTS-MAC=00:01:5c:7c:82:5e;CM-QOS=1.1;CM-VER=3.0;
10/23/2017 10:36	85010300	5	Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=d4:05:98:f9:0a:e2;CMTS-MAC=00:01:5c:7c:82:5e;CM-QOS=1.1;CM-VER=3.0;
10/23/2017 10:37	82000400	3	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:05:98:f9:0a:e2;CMTS-MAC=00:01:5c:7c:82:5e;CM-QOS=1.1;CM-VER=3.0;

 PacketCable(MTA) Events

Date Time	Event ID	Description
10/17/2017 14:01	16	MTA TFTP: Successful
10/17/2017 14:01	26	MTA PROV: Successful!
10/17/2017 14:01	3	Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
10/17/2017 14:32	3	Voice Line State Change, Line Number = 1, Prev State = IS, New State = OOS
10/17/2017 14:33	14	Power Supply Telemetry Log - BATTERY MISSING
10/17/2017 14:34	16	MTA TFTP: Successful
10/17/2017 14:34	26	MTA PROV: Successful!
10/17/2017 14:34	3	Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
10/18/2017 14:34	3	Voice Line State Change, Line Number = 1, Prev State = IS, New State = OOS
10/18/2017 15:52	14	Power Supply Telemetry Log - BATTERY MISSING
10/18/2017 15:52	16	MTA TFTP: Successful
10/18/2017 15:52	26	MTA PROV: Successful!
10/18/2017 15:52	3	Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
10/21/2017 20:42	14	Power Supply Telemetry Log - BATTERY MISSING
10/21/2017 20:42	16	MTA TFTP: Successful
10/21/2017 20:42	26	MTA PROV: Successful!
10/21/2017 20:42	3	Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
10/23/2017 0:59	3	Voice Line State Change, Line Number = 1, Prev State = IS, New State = OOS
10/23/2017 1:12	16	MTA TFTP: Successful
10/23/2017 1:12	26	MTA PROV: Successful!
10/23/2017 1:12	3	Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
10/23/2017 1:12	14	Power Supply Telemetry Log - BATTERY MISSING
10/23/2017 1:30	3	Voice Line State Change, Line Number = 1, Prev State = IS, New State = OOS
10/23/2017 4:09	14	Power Supply Telemetry Log - BATTERY MISSING
10/23/2017 4:09	16	MTA TFTP: Successful
10/23/2017 4:09	26	MTA PROV: Successful!
10/23/2017 4:09	3	Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
10/23/2017 10:26	3	Voice Line State Change, Line Number = 1, Prev State = IS, New State = OOS
10/23/2017 10:36	16	MTA TFTP: Successful
10/23/2017 10:36	26	MTA PROV: Successful!
10/23/2017 10:36	3	Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
10/23/2017 10:36	14	Power Supply Telemetry Log - BATTERY MISSING

RF Parameters

Downstream

	DCID	Freq	Power	SNR	Modulation	Octets	Correcteds	Uncorrectables
Downstream 1	15	753.00 MHz	-6.90 dBmV	38.61 dB	256QAM	28232173	0	0
Downstream 2	1	669.00 MHz	-7.10 dBmV	38.61 dB	256QAM	22276230	0	0
Downstream 3	2	675.00 MHz	-7.10 dBmV	38.98 dB	256QAM	22564512	0	0
Downstream 4	3	681.00 MHz	-6.70 dBmV	38.98 dB	256QAM	23226863	0	0
Downstream 5	4	687.00 MHz	-7.10 dBmV	38.61 dB	256QAM	27733975	0	0
Downstream 6	5	693.00 MHz	-7.20 dBmV	38.61 dB	256QAM	21250242	0	0
Downstream 7	6	699.00 MHz	-7.20 dBmV	38.98 dB	256QAM	20592008	0	0
Downstream 8	7	705.00 MHz	-6.80 dBmV	38.98 dB	256QAM	23594371	0	0
Downstream 9	8	711.00 MHz	-6.60 dBmV	38.98 dB	256QAM	20131532	0	0
Downstream 10	9	717.00 MHz	-6.70 dBmV	38.98 dB	256QAM	26139864	0	0
Downstream 11	10	723.00 MHz	-6.90 dBmV	40.37 dB	256QAM	20925486	0	0
Downstream 12	11	729.00 MHz	-7.10 dBmV	38.98 dB	256QAM	28044756	0	0
Downstream 13	12	735.00 MHz	-7.00 dBmV	38.61 dB	256QAM	29615197	0	0
Downstream 14	13	741.00 MHz	-6.90 dBmV	38.98 dB	256QAM	29187618	0	0
Downstream 15	14	747.00 MHz	-6.80 dBmV	38.61 dB	256QAM	24388555	0	0
Downstream 16	16	759.00 MHz	-7.10 dBmV	38.98 dB	256QAM	26577234	0	0

Reset FEC Counters

Upstream

	UCID	Freq	Power	Channel Type	Symbol Rate	Modulation
Upstream 1	2	24.20 MHz	51.00 dBmV	DOCSIS2.0 (ATDMA)	5120 kSym/s	64QAM
Upstream 2	4	37.00 MHz	----	----	----	----
Upstream 3	3	30.60 MHz	----	----	----	----
Upstream 4	1	19.40 MHz	52.00 dBmV	DOCSIS1.x (TDMA)	2560 kSym/s	16QAM

 Status

System Uptime:	1 d: 14 h: 08 m
Computers Detected:	staticCPE(2), dynamicCPE(2)
CM Status:	Telephony-Reg Complete
Time and Date:	Mon 2017-10-23 10:47:22

 Interface Parameters

Interface Name	Provisioned	State	Speed (Mbps)	MAC address
LAN Port 1	Enabled	Up	1000(Full)	D4:05:98:F9:0A:E1
LAN Port 2	Enabled	Down	-----	D4:05:98:F9:0A:E1
LAN Port 3	Enabled	Down	-----	D4:05:98:F9:0A:E1
LAN Port 4	Enabled	Down	-----	D4:05:98:F9:0A:E1
CABLE	Enabled	Up	-----	D4:05:98:F9:0A:E2
MTA	Pass	Up	-----	D4:05:98:F9:0A:E3

Hopefully im posting the right information. There is no cable splitter but i do remember having issues with the "drop" outside about a year ago.

[MsRaye · Accepted solution]

You have a splitter in line and it has open ports. It needs to be removed... Looks like a 4 way per the levels... 

Trace line from the outside grounding block to the modem.

Or call TWC out...

[tdouglas00]

found it! It seems my connection is a bit more stable and i am actually achieving download ordered download speeds. Ill keep track of the event log/connection for the next 24 hours.. will see what happens. thank you!

[MsRaye]

US must have 4 channels and be lower than +51 dBmv to work and below +49 dBmv to be stable.

 DS should be in the -5 to + 8 dBmv range for best stability.  Open splitter ports are a MAJOR issue as they trash Qam 256 with very minute bits of noise and ingress. It's the major issue in most all node congestion/ slow speeds.... Not only the affected customer but everyone else on that coaxial node....