Re: Issues Live streaming to Twitch - Packet Loss

Yeah I have the ultimate 100 plan which is the 100/10. I have the tp-link tc-7610 which is listed on the compatible modems list for the plan I currently have.

 

http://www.timewarnercable.com/en/support/internet/topics/lease-or-buy-modem.html

 

Although I am not against picking up a 16x4 modem if you think that could help I am willing to try. 

 

I will try and do some more research on relavent sites but I actually came here as a last resort as that is where I started.

 

I really appreciate all your help.

 

edit: Okay so I am going to go pickup a new modem and will probably be picking up the Arris Surfboard SB6190 it is a 32x8 modem so hopefully that will do the trick. If you have any personal suggestions on modems please let me know. I will post back on here after I get it setup and post the results.

Re: Issues Live streaming to Twitch - Packet Loss

Okay so I picked up the Arris sb6190 and I upgraded to the 200/20 plan. I am still having the same issues. I ran a speedtest and I am getting 230 down and 5.81 up according to speedtest.net. Does this mean it is not anything on my end that is causing the issue?

 

Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectedUncorrectables
1Locked256QAM16645.00 MHz1.90 dBmV40.37 dB00
2Locked256QAM2561.00 MHz0.90 dBmV40.95 dB00
3Locked256QAM3567.00 MHz0.90 dBmV40.37 dB00
4Locked256QAM4573.00 MHz0.70 dBmV40.95 dB00
5Locked256QAM5579.00 MHz0.90 dBmV40.95 dB00
6Locked256QAM6585.00 MHz0.90 dBmV40.95 dB00
7Locked256QAM7591.00 MHz0.90 dBmV40.95 dB00
8Locked256QAM8597.00 MHz1.10 dBmV40.37 dB00
9Locked256QAM9603.00 MHz1.10 dBmV40.95 dB00
10Locked256QAM10609.00 MHz1.10 dBmV40.37 dB00
11Locked256QAM11615.00 MHz1.20 dBmV40.37 dB00
12Locked256QAM12621.00 MHz1.30 dBmV40.95 dB00
13Locked256QAM13627.00 MHz1.30 dBmV40.37 dB00
14Locked256QAM14633.00 MHz1.50 dBmV40.95 dB00
15Locked256QAM15639.00 MHz1.80 dBmV40.37 dB00
16Locked256QAM1555.00 MHz1.00 dBmV40.95 dB00

 

 
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA25120 kSym/s24.20 MHz44.50 dBmV
2LockedATDMA42560 kSym/s37.00 MHz43.25 dBmV
3LockedATDMA35120 kSym/s30.60 MHz44.50 dBmV
4LockedTDMA12560 kSym/s19.40 MHz43.00 dBmV

 

 

Time Priority Description

Thu Jan 01 00:01:57 19703No Ranging Response received - T3 time-out;CM-MAC=d4:04:cd:19:06:51;CMTS-MAC=00:17:10:88:c9:08;CM-QOS=1.1;CM-VER=3.0;
Wed May 11 13:52:23 20166SW Download INIT - Via NMS
Wed May 11 13:56:49 20164Disruption during SW download - Power Failure
Wed May 11 13:56:49 20166SW Download INIT - Via NMS
Wed May 11 14:00:21 20166SW download Successful - Via NMS
Wed May 11 14:04:08 20165TCS Partial Service;CM-MAC=d4:04:cd:19:06:51;CMTS-MAC=00:17:10:88:c9:08;CM-QOS=1.1;CM-VER=3.0;
Wed May 11 14:06:07 20163No Ranging Response received - T3 time-out;CM-MAC=d4:04:cd:19:06:51;CMTS-MAC=00:17:10:88:c9:08;CM-QOS=1.1;CM-VER=3.0;
Wed May 11 14:18:25 20165TCS Partial Service;CM-MAC=d4:04:cd:19:06:51;CMTS-MAC=00:17:10:88:c9:08;CM-QOS=1.1;CM-VER=3.0;
Wed May 11 14:22:27 20163No Ranging Response received - T3 time-out;CM-MAC=d4:04:cd:19:06:51;CMTS-MAC=00:17:10:88:c9:08;CM-QOS=1.1;CM-VER=3.0;
Contributor

Re: Issues Live streaming to Twitch - Packet Loss

Something is definitely wrong with your up.  The up has been the most the most consistent on speed tests on any server I would choose on my 200/20 plan, and I've seen others say the same thing about how consistent their upstream speed is.

 

I wonder what the issue is...

Valued Contributor

Re: Issues Live streaming to Twitch - Packet Loss

My upload is better than that on non-maxx 30/5. So something is def up.

 

Do you have QoS set anywhere? It sounds like a QoS issue.

Re: Issues Live streaming to Twitch - Packet Loss

No I have not done anything to setup QoS, and I still have the same problems when I am plugged directly into the modem.

Re: Issues Live streaming to Twitch - Packet Loss

Okay so I have no idea how but the upload speed problem has apparently resolved itself. I checked upload speeds before I left my house for a few hours and they were still the same, when I got back 3 hours later I come back to this.

 

http://www.speedtest.net/result/5318318494.png