Issues Live streaming to Twitch - Packet Loss

I like live streaming the games I play to twitch.tv but over the past 4 or 5 days it has been completely impossible due to fluctuating bitrate and consequently dropping a large number of frames. I think the issue may be packet loss and help in solving this issue would be highly appreciated. I have posted the results of a trace route to the streaming server that I upload to and a ping test to it as well.

 

 

tracert Live-iad.Twitch.TV

Tracing route to Live-iad.Twitch.TV [192.16.70.20]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 12 ms 13 ms 13 ms cpe-98-24-24-1.carolina.res.rr.com [98.24.24.1]
3 25 ms 29 ms 32 ms cpe-174-111-096-181.triad.res.rr.com [174.111.96.181]
4 23 ms 19 ms 15 ms cpe-024-074-251-000.carolina.res.rr.com [24.74.251.0]
5 34 ms 22 ms 30 ms ge-5-1-0.rlghncpop-rtr1.southeast.rr.com [24.93.64.26]
6 35 ms 38 ms 38 ms bu-ether15.asbnva1611w-bcr00.tbone.rr.com [66.109.6.80]
7 24 ms * 32 ms 0.ae0.pr1.dca10.tbone.rr.com [107.14.17.200]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

 

ping -n 20 Live-iad.Twitch.TV

Pinging Live-iad.Twitch.TV [192.16.70.20] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.16.70.20:
Packets: Sent = 20, Received = 0, Lost = 20 (100% loss),

15 REPLIES 15
Expert

Re: Issues Live streaming to Twitch - Packet Loss

Don't see anything wrong with it.

 Many servers ignore ping requests.

 

 Where are you, what speed do you pay for?

copy and paste the modems signal level and error log pages

 

Re: Issues Live streaming to Twitch - Packet Loss

I'm near Charlotte NC, I pay for the ultimate 100 plan.

 

Downstream Bonded Channels

Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables

1LockedQAM25612621000000 Hz0.8 dBmV43.9 dB00
2LockedQAM2569603000000 Hz0.3 dBmV43.9 dB00
3LockedQAM25610609000000 Hz0.3 dBmV43.8 dB00
4LockedQAM25611615000000 Hz0.6 dBmV43.9 dB00
5LockedQAM2568597000000 Hz0.2 dBmV43.9 dB00
6LockedQAM2562561000000 Hz0.0 dBmV43.9 dB20
7LockedQAM2563567000000 Hz-0.1 dBmV43.8 dB10
8LockedQAM2564573000000 Hz-0.2 dBmV43.8 dB00

 

Total Correctables Total Uncorrectables

30

 

 

Upstream Bonded Channels

Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power

1LockedATDMA25120 Ksym/sec24200000 Hz44.3 dBmV
2LockedTDMA12560 Ksym/sec19400000 Hz44.0 dBmV
3LockedATDMA35120 Ksym/sec30600000 Hz45.3 dBmV
4LockedATDMA42560 Ksym/sec37000000 Hz44.8 dBmV

 

 

This page displays the contents of the SNMP event log.

 

 Time   Priority   Description 
 Mon May 09 10:03:55 2016   Critical (3)  Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=a4:2b:b0:e6:a1:6e;CMTS-MAC=00:17:10:88:c9:08;... 
 Sat May 07 16:45:12 2016   Error (4)  Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=a4:2b:b0:e6:a1:6e;CMTS-MAC=00:17:10:88:c9:08;CM-QOS=1.1;CM-VER=3.0; 
 Sat May 07 16:45:12 2016   Error (4)  Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=a4:2b:b0:e6:a1:6e;CMTS-MAC=00:17:10:88:c9:08;CM-QOS=1.1;CM-VER=3.0; 
 Time Not Established  Notice (6)  Overriding MDD IP initialization parameters; IP provisioning mode = IPv6 
 Sat May 07 16:44:23 2016   Critical (3)  Resetting the cable modem due to docsDevResetNow 
 Sat May 07 13:27:27 2016   Critical (3)  Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=a4:2b:b0:e6:a1:6e;CMTS-MAC=00:17:10:88:c9:08;... 
 Fri May 06 13:10:35 2016   Critical (3)  Resetting the cable modem due to docsDevResetNow 
 Fri May 06 13:07:22 2016   Critical (3)  Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=a4:2b:b0:e6:a1:6e;CMTS-MAC=00:17:10:88:c9:08;... 
 Fri May 06 11:17:49 2016   Critical (3)  Resetting the cable modem due to docsDevResetNow 
 Fri May 06 11:17:29 2016   Critical (3)  Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=a4:2b:b0:e6:a1:6e;CMTS-MAC=00:17:10:88:c9:08;... 
 Tue Apr 12 11:50:12 2016   Critical (3)  No Ranging Response received - T3 time-out;CM-MAC=a4:2b:b0:e6:a1:6e;CMTS-MAC=00:17:10:88:c9:08;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established  Critical (3)  No Ranging Response received - T3 time-out;CM-MAC=a4:2b:b0:e6:a1:6e;CMTS-MAC=00:17:10:88:c9:08;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established  Critical (3)  Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a4... 
 Time Not Established  Critical (3)  Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=a4:2b:b0:e6:a1:6e;CMTS-MAC=00:17:10:88:c9:08;... 
 Time Not Established  Critical (3)  No Ranging Response received - T3 time-out;CM-MAC=a4:2b:b0:e6:a1:6e;CMTS-MAC=00:17:10:88:c9:08;CM-QOS=1.0;CM-VER=3.0; 
 Fri Feb 26 21:22:24 2016   Critical (3)  Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=a4:2b:b0:e6:a1:6e;CMTS-MAC=00:17:10:88:c9:08;... 
 Fri Feb 26 17:24:22 2016   Critical (3)  Resetting the cable modem due to docsDevResetNow 
 Time Not Established  Critical (3)  No Ranging Response received - T3 time-out;CM-MAC=a4:2b:b0:e6:a1:6e;CMTS-MAC=00:17:10:88:c9:08;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established  Critical (3)  SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a4:2b:b0:e6:a1:6e;CMTS-MAC=00:00:00:00:00:00;CM-QO... 
 Time Not Established  Critical (3)  SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a4:2b:b0:e6:a1:6e;CMTS-MAC=00:00:00:00... 
Expert

Re: Issues Live streaming to Twitch - Packet Loss

Levels look good, error log not too bad.

Is there anything on your network running cloud, Itune sync, onedrive, dropbox and eating up all the bandwidth?

 

Re: Issues Live streaming to Twitch - Packet Loss

I took a screenshot of the Task Manager network graph so you can see the drastic drop in send bitrate when I am streaming and I also viewed the Resource Monitor while I was streaming and nothing else was sending more than 200 B/sec.

 

http://imgur.com/EltxgtW

 

edit: I'm not sure how familiar you are with live streaming but you are generally supposed to have a very constant bitrate while streaming to ensure that no frames are dropped or loss of quality occurs.

Expert

Re: Issues Live streaming to Twitch - Packet Loss

You are only looking at your computer, what other devices are on your network?

 

Re: Issues Live streaming to Twitch - Packet Loss

This computer is the only computer connected to the network at the moment.

Expert

Re: Issues Live streaming to Twitch - Packet Loss

Looks like you're having "normal" jitter. Good luck getting that fixed

 

Don't think it's packet loss causing issues

 

Re: Issues Live streaming to Twitch - Packet Loss

Okay I will accept that it is not packet loss causing issues, but are there any steps that I can take to try and resolve my issue?

Expert

Re: Issues Live streaming to Twitch - Packet Loss

first of all, is there really such a thing as "Ultimate 100/5"? it seems to have disappeared.

 Are you in a MAXX area?  speed would be 100/10   200/20 or 300/20?

 

 And, you should have a 16x4 not an 8x4 to get the 200-300 speeds and probably the 100/10 as well.

 

That may stabilize jitter a little.

 If a leased modem, get a different one.

 

 Check twitch support sites and see if there are settings to stabilize the connection