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Internet speed specs

Hi all,

What is the acceptable range for internet speeds on a 200/20 service?  I'm asking because mine has been slow.  I contacted them but it's still not 200 so I'm wondering what will TWC/Spectrum consider within specs?
Thanks
Greg

12 REPLIES 12
Expert

Re: Internet speed specs

80%.

But copy and paste your modems signal level and error log pages, don't reset it

 

Highlighted
Browser

Re: Internet speed specs

I will try and do it tonight.  Thanks

 

Expert

Re: Internet speed specs

If levels are off or there's ingress on a single channel, you won't get anywhere near rated speeds

And then there's what other devices using up bandwidth.

 

Proven Sharer

Re: Internet speed specs

Their rule is that if measured speed using TWC's Ookla servers shows at least 80% of your plan or better in both directions, they will not come out to improve it.  So for 200/20 plan, if you get 160 down and 16 up, don't expect a truck to roll into your driveway.

Browser

Re: Internet speed specs

What's the best way to post the log?  When I tried to copy it said it was too many characters.

 
 
Browser

Re: Internet speed specs

Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectedUncorrectables
1LockedQAM2561567000000 Hz8.4 dBmV39.8 dB00
2LockedQAM2562573000000 Hz7.9 dBmV39.6 dB00
3LockedQAM2563579000000 Hz7.6 dBmV39.3 dB00
4LockedQAM2564585000000 Hz7.6 dBmV39.6 dB00
5LockedQAM2565591000000 Hz7.9 dBmV39.8 dB00
6LockedQAM2566597000000 Hz7.7 dBmV39.7 dB00
7LockedQAM2567603000000 Hz7.7 dBmV39.6 dB00
8LockedQAM2568609000000 Hz7.5 dBmV39.5 dB00
9LockedQAM25615651000000 Hz8.8 dBmV39.8 dB00
10LockedQAM25616657000000 Hz9.2 dBmV39.9 dB00
11LockedQAM25617663000000 Hz9.5 dBmV39.9 dB00
12LockedQAM25618669000000 Hz9.7 dBmV39.8 dB00
13LockedQAM25619675000000 Hz9.8 dBmV39.6 dB00
14LockedQAM25620681000000 Hz9.6 dBmV39.7 dB00
15LockedQAM25621687000000 Hz9.6 dBmV39.7 dB00
16LockedQAM25623699000000 Hz9.5 dBmV39.7 dB00

 

 
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA865120 Ksym/sec24200000 Hz43.3 dBmV
2LockedTDMA852560 Ksym/sec19400000 Hz42.8 dBmV
3LockedATDMA875120 Ksym/sec30600000 Hz43.3 dBmV
4LockedATDMA882560 Ksym/sec37000000 Hz44.3 dBmV
Browser

Re: Internet speed specs

Time Priority Description

Tue May 02 09:22:21 2017Notice (6)TLV-11 - unrecognized OID;CM-MAC=74:ea:e8:ed:12:74;CMTS-MAC=00:01:5c:64:42:50;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedError (4)Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=74:ea:e8:ed:12:74;CMTS-MAC=00:01:5c:64:42:50;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedError (4)Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=74:ea:e8:ed:12:74;CMTS-MAC=00:01:5c:64:42:50;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedWarning (5)ToD request sent - No Response received;CM-MAC=74:ea:e8:ed:12:74;CMTS-MAC=00:01:5c:64:42:50;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedNotice (6)Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ed:12:74;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=74:ea:e8:ed:12:74;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ed:12:74;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=74:ea:e8:ed:12:74;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ed:12:74;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=74:ea:e8:ed:12:74;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ed:12:74;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=74:ea:e8:ed:12:74;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ed:12:74;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=74:ea:e8:ed:12:74;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ed:12:74;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=74:ea:e8:ed:12:74;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ed:12:74;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Tue May 02 09:17:57 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=74:ea:e8:ed:12:74;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Tue May 02 09:17:54 2017Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=74:ea:e8:ed:12:74;CMTS-MAC=00:01:5c:64:42:50;CM-QOS=1.1;CM-VER=3.0;
Tue May 02 09:17:54 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ed:12:74;CMTS-MAC=00:01:5c:64:42:50;CM-QOS=1.1;CM-VER=3.0;
Tue May 02 09:17:42 2017Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=74:ea:e8:ed:12:74;CMTS-MAC=00:01:5c:64:42:50;CM-QOS=1.1;CM-VER=3.0;
Tue May 02 09:17:42 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ed:12:74;CMTS-MAC=00:01:5c:64:42:50;CM-QOS=1.1;CM-VER=3.0;
Tue May 02 09:17:41 2017Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=74:ea:e8:ed:12:74;CMTS-MAC=00:01:5c:64:42:50;CM-QOS=1.1;CM-VER=3.0;
Tue May 02 09:17:41 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ed:12:74;CMTS-MAC=00:01:5c:64:42:50;CM-QOS=1.1;CM-VER=3.0;
Tue May 02 09:17:33 2017Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:ea:e8:ed:12:74;CMTS-MAC=00:01:5c:64:42:50;CM-QOS=1.1;CM-VER=3.0;
Mon May 01 04:24:01 2017Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:ea:e8:ed:12:74;CMTS-MAC=00:01:5c:64:42:50;CM-QOS=1.1;CM-VER=3.0;
Sat Apr 29 12:51:46 2017Critical (3)Resetting the cable modem due to docsDevResetNow
Expert

Re: Internet speed specs

I don't like seeing that it's skipped ch's 9-14 and 22. may be an ingress issue, Log shows what appears to be a total loss of signal tuesday

 

And no correctables, looks like the modem was just reset.

Repost levels again

Don't reset the modem

 

Browser

Re: Internet speed specs

I did not reset it aso not sure.  This is from this morning.

Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectedUncorrectables
1LockedQAM2561567000000 Hz8.5 dBmV39.7 dB00
2LockedQAM2562573000000 Hz8.0 dBmV39.5 dB00
3LockedQAM2563579000000 Hz8.0 dBmV39.6 dB00
4LockedQAM2564585000000 Hz8.0 dBmV39.7 dB00
5LockedQAM2565591000000 Hz8.2 dBmV39.8 dB00
6LockedQAM2566597000000 Hz8.0 dBmV39.8 dB00
7LockedQAM2567603000000 Hz7.9 dBmV39.7 dB00
8LockedQAM2568609000000 Hz7.4 dBmV39.4 dB00
9LockedQAM25615651000000 Hz8.9 dBmV39.8 dB00
10LockedQAM25616657000000 Hz9.1 dBmV39.8 dB00
11LockedQAM25617663000000 Hz9.5 dBmV39.9 dB00
12LockedQAM25618669000000 Hz9.7 dBmV39.8 dB00
13LockedQAM25619675000000 Hz10.0 dBmV39.6 dB00
14LockedQAM25620681000000 Hz9.7 dBmV39.7 dB00
15LockedQAM25621687000000 Hz9.7 dBmV39.7 dB00
16LockedQAM25623699000000 Hz9.6 dBmV39.7 dB00

 
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA865120 Ksym/sec24200000 Hz43.0 dBmV
2LockedTDMA852560 Ksym/sec19400000 Hz42.8 dBmV
3LockedATDMA875120 Ksym/sec30600000 Hz43.3 dBmV
4LockedATDMA882560 Ksym/sec37000000 Hz44.0 dBmV


 

Current System Time: Thu May 04 04:39:18 2017