Newcomer

Internet running at 7 mbps download when I should be getting 30mbps

I have already called spectrum about a month ago with this same problem. They sent someone who supposedly fixed the internet. Whenever I run a speed test I consitently get between 7-8 mbps and sometimes even lower than that. I am starting to think spectrum just doesn't care anymore because there's hardly any competition in my area. I have tried updating my router and my modem with no results. Any help would be appreciated.

3 REPLIES 3
Sharer

Re: Internet running at 7 mbps download when I should be getting 30mbps

If you can provide a snapshot of the signal levels page, it may provide some hints of what to look for.
Helper

Re: Internet running at 7 mbps download when I should be getting 30mbps

Also, are you testing wired or wireless and from modem or router? What devices? Does the problem present constantly or is it intermittent?

Lead Moderator

Re: Internet running at 7 mbps download when I should be getting 30mbps

Here is a list of other information you can post to help us help you.

 

 

 

DATA-TO-POST-TO-GET-HELP-FROM-THE-COMMUNITY

 

Unfortunately sometimes it can take multiple visits to isolate the issue. Are you seeing this speed on wireless and hardwired to the modem? Are you seeing this speed on all of the devices on the network?

 

 

Regards,

Julia R.

Spectrum-Social Media Customer Service

Lead Moderator-Community Forums