Need some advice on the next steps. I've been getting randomly disconnected for 20 secs multiple times in the day and I stream on twitch and do gaming which really destroys my enjoyment. Techs came out, replaced the line, checked signal etc. and even replaced mode/router same issue. Not sure what to do next since they are unable to help further.
Downstream Bonded Channels
Upstream Bonded Channels
The modem is reporting good levels both up and down. Please post the modem's status log which has all the error text notices. Those usually tell us and the techs what is intermittently going wrong on their network. Typical messages indicating a recurring break in the cable would be T3 Timeout, T4 Timeout, or RCS Partial Service. Seems like every area of the country has recently had severe storm winds which can cause connections to wiggle loose when a heavy truck drives by. The hardest part is finding those points in the cable network.
One or more of the DS (downstream) channels assigned to your data modem is briefly dropping out, causing the T3 error messages. On March 18 they started showing up around 10:41 AM STANDARD TIME (11:41 DST)! Did you possibly have high winds at that time?
When you have intermittent trouble like this, you can ask Spectrum to monitor the signal levels at your modem for a period of two weeks or more. Their service teams realize that stuff like this happens but it doesn't stick around waiting for the tech to arrive and analyze.
Well the drops are happening even when the t3s arent showing up and it's all day. Without wind even. Also i'm not sure if this is related, but i only started experiencing this after i upgraded to the 400 package from 200. I do get the full speed that i'm signed up to, but the drops only started happening after. So i'm not sure if it's related in anyway.