Thanks for all of the help with this issue! There were no 4G repeaters in the area that I could see and the tech insisted that the signal levels were in spec. I showed him these messages and he was kid enough to run a new cable from the junction box into the house. Now with the new line, things seem to be back to normal for now, i'll post back if anything changes in the next couple of days.
Here are the new signal levels (there is some overdrive but it isn't affecting things at the moment)
|1||Locked||QAM256||16||765000000 Hz||19.3 dBmV||39.9 dB|
|2||Locked||QAM256||1||675000000 Hz||16.2 dBmV||38.7 dB|
|3||Locked||QAM256||2||681000000 Hz||16.1 dBmV||38.7 dB|
|4||Locked||QAM256||3||687000000 Hz||16.3 dBmV||38.8 dB|
|5||Locked||QAM256||4||693000000 Hz||16.5 dBmV||38.9 dB|
|6||Locked||QAM256||5||699000000 Hz||16.4 dBmV||38.7 dB|
|7||Locked||QAM256||6||705000000 Hz||16.7 dBmV||38.7 dB|
|8||Locked||QAM256||7||711000000 Hz||17.0 dBmV||38.9 dB|
|9||Locked||QAM256||8||717000000 Hz||17.3 dBmV||39.0 dB|
|10||Locked||QAM256||9||723000000 Hz||17.8 dBmV||39.2 dB|
|11||Locked||QAM256||10||729000000 Hz||17.9 dBmV||39.1 dB|
|12||Locked||QAM256||11||735000000 Hz||18.0 dBmV||39.1 dB|
|13||Locked||QAM256||12||741000000 Hz||18.5 dBmV||39.3 dB|
|14||Locked||QAM256||13||747000000 Hz||18.7 dBmV||39.5 dB|
|15||Locked||QAM256||14||753000000 Hz||18.8 dBmV||39.5 dB|
|16||Locked||QAM256||15||759000000 Hz||18.9 dBmV||39.6 dB|
You are correct that DS levels are far too high. They should be between -8 and +8 dBmV, ideally around 0 dBmV. DOCSIS modems don't decode much at all with levels above +15. The tech needs to return, measure the DS level again, and dial it down by about 10 dB.
Post the upstream please.
Your level shouldn't of gone up 24 dB..
Let's see if the US went way down.. If so the tap off block is defective
Here you are, the tech said as long as my speeds were ok, then the over run/flow is ok.....
ChannelStatusChannel TypeChannel IDSymbol RateFrequencyPower
|1||Locked||ATDMA||35||5120 ksym/sec||30600000 Hz||37.3 dBmV|
|2||Locked||TDMA||33||2560 ksym/sec||19400000 Hz||36.8 dBmV|
|3||Locked||ATDMA||34||5120 ksym/sec||24200000 Hz||37.0 dBmV|
|4||Locked||ATDMA||36||2560 ksym/sec||37000000 Hz||36.8 dBmV|
Ok, upstream dropped by 6 dB from the earlier post
You really need twc to fix the levels out at the tap, I wouldn't settle for a 10 dB pad . It would put the levels in optimum range but I'm worried that the amplifier out on the street has gone wide open and when it's replaced, the pad would drop your levels too much.
You need TWC to get the bucket truck guys out to fix the tap/ amplifiers.
An in house tech cannot properly correct the stuff that's bad out on the street.
1 Locked QAM256 16 765000000 Hz 19.3 dBmV 39.9 dB 2 Locked QAM256 1 675000000 Hz 16.2 dBmV 38.7 dB 3 Locked QAM256 2 681000000 Hz 16.1 dBmV 38.7 dB 4 Locked QAM256 3 687000000 Hz 16.3 dBmV 38.8 dB 5 Locked QAM256 4 693000000 Hz 16.5 dBmV 38.9 dB 6 Locked QAM256 5 699000000 Hz 16.4 dBmV 38.7 dB 7 Locked QAM256 6 705000000 Hz 16.7 dBmV 38.7 dB 8 Locked QAM256 7 711000000 Hz 17.0 dBmV 38.9 dB 9 Locked QAM256 8 717000000 Hz 17.3 dBmV 39.0 dB 10 Locked QAM256 9 723000000 Hz 17.8 dBmV 39.2 dB 11 Locked QAM256 10 729000000 Hz 17.9 dBmV 39.1 dB 12 Locked QAM256 11 735000000 Hz 18.0 dBmV 39.1 dB 13 Locked QAM256 12 741000000 Hz 18.5 dBmV 39.3 dB 14 Locked QAM256 13 747000000 Hz 18.7 dBmV 39.5 dB 15 Locked QAM256 14 753000000 Hz 18.8 dBmV 39.5 dB 16 Locked QAM256 15 759000000 Hz 18.9 dBmV 39.6 dB
HOLY SCHNIKES TWC IS YELLING IN ALL CAPS AT YOUR MODEM!!!!!3!#^!!#!@#%31111!!!
MAKE IT STOP!!!!!!
That's worse than low signal.
heh, seriously. At what point does damage begin to happen?