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Intermittent internet

My internet connection have been going on and off for 2 weeks now and I’ve had my modem reset multiple times but still does it
2 REPLIES
Lead Moderator

Re: Intermittent internet

Good morning.

 

I am sorry that there have been no responses to your thread. Some information you can post so that we can help diagnose the issue can be found here: DATA-TO-POST-TO-GET-HELP-FROM-THE-COMMUNITY

 

Regards,

Julia R.

Spectrum-Social Media Customer Care

Lead Moderator-Community Forums

Helper

Re: Intermittent internet


@Keyosha wrote:
My internet connection have been going on and off for 2 weeks now and I’ve had my modem reset multiple times but still does it

If you are unfamiliar with how to access or post the modem's signal levels or event logs, you need to call for service. You likely have loose connections, damaged coax, corroded splitters, or failing amps that need to be physically checked out by a tech.