Intermittent Lag in video games and streaming at 100 mbps

[wstrege]

I enocounter lag in video games when it is the only intensive device on the network and streaming  delays on hulu and netflix intermittently on 100 mbps.

I have replaced my modem and coax connecting to the access point.

I have tried wired and wireless, same issues either way.

Ping plotter shows latency on a midwest.rr.com hop.

Any help is appreciated.

Here is the ping plotter:https://img42.com/S05ly

Here is the channel info:

Downstream Bonded Channels

Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 24 699000000 Hz 8 dBmV 38.6 dB 1874 2092 2 Locked QAM256 9 609000000 Hz 7.6 dBmV 38.4 dB 2017 2353 3 Locked QAM256 10 615000000 Hz 7.4 dBmV 38 dB 3778 2981 4 Locked QAM256 11 621000000 Hz 7.5 dBmV 38.3 dB 2474 2783 5 Locked QAM256 12 627000000 Hz 7.1 dBmV 38.1 dB 2161 3314 6 Locked QAM256 13 633000000 Hz 6.8 dBmV 38.2 dB 2088 2071 7 Locked QAM256 14 639000000 Hz 6.6 dBmV 37.8 dB 1946 2234 8 Locked QAM256 15 645000000 Hz 6.9 dBmV 38.5 dB 1917 2318 9 Locked QAM256 16 651000000 Hz 6.7 dBmV 38.2 dB 2098 2333 10 Locked QAM256 17 657000000 Hz 6.6 dBmV 38.3 dB 2047 2357 11 Locked QAM256 18 663000000 Hz 6.6 dBmV 38.1 dB 3388 2884 12 Locked QAM256 19 669000000 Hz 7.1 dBmV 38.2 dB 3332 4226 13 Locked QAM256 20 675000000 Hz 7.3 dBmV 37.3 dB 2570 3104 14 Locked QAM256 21 681000000 Hz 7.5 dBmV 38.2 dB 2548 3039 15 Locked QAM256 22 687000000 Hz 7.8 dBmV 38.4 dB 2046 2492 16 Locked QAM256 23 693000000 Hz 7.9 dBmV 38.5 dB 2130 2383 17 Locked QAM256 25 705000000 Hz 8.4 dBmV 38.6 dB 2020 6213 18 Locked QAM256 26 711000000 Hz 8.4 dBmV 38.9 dB 2009 5832 19 Locked QAM256 27 717000000 Hz 7.5 dBmV 38.4 dB 1988 5743 20 Locked QAM256 28 723000000 Hz 7.3 dBmV 38.3 dB 1970 5470 21 Locked QAM256 29 729000000 Hz 7 dBmV 38.2 dB 1883 5519 22 Locked QAM256 30 735000000 Hz 6.4 dBmV 37.8 dB 2446 5286 23 Locked QAM256 31 741000000 Hz 6.3 dBmV 37.8 dB 1891 4594 24 Locked QAM256 32 747000000 Hz 6.6 dBmV 38 dB 1966 4430

Upstream Bonded Channels

Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 66 5120 Ksym/sec 24000000 Hz 39.2 dBmV 2 Locked TDMA 65 2560 Ksym/sec 19200000 Hz 37.8 dBmV 3 Locked ATDMA 67 5120 Ksym/sec 30400000 Hz 41.3 dBmV 4 Locked ATDMA 68 5120 Ksym/sec 36800000 Hz 40.3 dBmV 5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

[MsRaye]

Uncorrectables way too high, they can't exceed correctables.

 Looks like the server at the head end is overloaded, and probably with whatever is causing the uncorrectables and for many customers.

in the ping plotter view tools, add in the MAX column . That 188 average shows there's an issue, lets see if pings are exceeding 3 seconds

[wstrege]

Here you go!

https://img42.com/XudyR

[RAIST5150]

Don't like that weird spiking on the local network either... 76ms spike to the modem. Hopefully that is because of wifi?

[wstrege]

Yeah, the wifi is going through a few walls to get to the computer I am going the testing with. That said, issues occur with both the tv and fire stick not 15 feet away. I wired the TV up to see if that would help, it did not.
Definitely frustrating.

[MsRaye]

Looks like an overloaded server at the head end... Maybe from all the correctables....

They need to be reduced first.  That's some sort of coaxial issue.

But, you need to run ping plotter with all the rest of your devices turned off, they do hoard bandwidth.

[wstrege]

https://img42.com/8aOaH

Here is the current read out; no devices but my computer.

For those correctables, would i need to contact timewarner?  I have replaced the only cables i have access to.

[karlbeckman]

---

@wstregewrote:

https://img42.com/8aOaH

Here is the current read out; no devices but my computer.

For those correctables, would i need to contact timewarner?  I have replaced the only cables i have access to.

---

OK, now please confirm:  This plot is with the computer plugged directly into the modem using a CAT-5e ethernet cable, NOT running over WiFi?

You definitely do need to contact Spectrum about the high number of errors on all DS channels, but that can wait while they chase down the slow routers you identified along their transport route. 

[wstrege]

every test i have posted has been over ac wifi in the room where the computer and game system are normally

[MsRaye]

you need to use an ethernet cable... See if results are the same...