High Latency in World of Warcraft

Hi i have made a topic about league of legends latency and the issues have still not been solved and I have sent complaints and moved past it.  Now there is an issues with world of warcraft having high latency sporatically throughout the day/during prime hours.

206.18.148.176 is the ip of the server Illidan in world of warcraft


https://gyazo.com/f5b9be549c2dae448f12bd8e2762283d

 

https://gyazo.com/4bd40349bbe60a704bdcac755e88bb85

 

11 REPLIES 11
Expert

Re: High Latency in World of Warcraft

Can you copy and paste the whole winmtr?

Also need to see your signal level page fronm the modem.

don't reset it, need to see actual history

 Looks like it might be AT&T throttling TWC gamers traffic again.

 

Tracing route to 206.18.148.176 over a maximum of 30 hops


2 1 ms <1 ms <1 ms 192.168.1.1
3 18 ms 9 ms 9 ms 142.254.157.117
4 25 ms 12 ms 111 ms 24.164.114.189
5 11 ms 11 ms 10 ms be20.clhgohcc01r.midwest.rr.com [24.33.103.58]
6 11 ms 15 ms 16 ms be14.clevohek02r.midwest.rr.com [65.29.1.98]
7 16 ms 15 ms 15 ms be25.clevohek01r.midwest.rr.com [65.29.1.32]
8 28 ms 23 ms 24 ms bu-ether17.vinnva0510w-bcr00.tbone.rr.com [66.109.6.70]
9 18 ms 18 ms 19 ms 0.ae1.pr0.dca20.tbone.rr.com [66.109.6.167]
10 19 ms 19 ms 19 ms 216.50.76.41
11 46 ms 39 ms 40 ms 192.205.36.113
12 44 ms 42 ms 39 ms cr82.wshdc.ip.att.net [12.122.135.182]
13 * * * Request timed out.
14 40 ms 38 ms 38 ms 12.123.250.113
15 * * * Request timed out.

Spectrum Employee

Re: High Latency in World of Warcraft

Target Name: N/A
         IP: 206.18.148.176
  Date/Time: 11/23/2016 10:31:46 PM to 11/23/2016 11:12:55 PM

Hop Sent Err   PL% Min Max Avg  Host Name / [IP]
 1   988   0   0.0   0   0   0  [192.168.1.1]
 2   988   0   0.0   3  87   8  {my modem IP}
 3   988   0   0.0   3  84   8  be62.lsvnkyfb01h.midwest.rr.com
 4   988   0   0.0   4  38  12  be20.lsvqkydb01r.midwest.rr.com
 5   988   0   0.0  17  46  24  be24.clevohek01r.midwest.rr.com [65.189.140.166]
 6   988   0   0.0  23  50  31  bu-ether17.vinnva0510w-bcr00.tbone.rr.com [66.109.6.70]
 7   988   0   0.0  22 136  29  0.ae0.pr0.dca20.tbone.rr.com [107.14.19.65]
 8   988   0   0.0  23  78  28  [216.50.76.41]
 9   988   0   0.0  26  59  40  [192.205.36.113]
10   988   1.9   0.1  27  60  40  cr81.wshdc.ip.att.net [12.122.134.150]
11   988   0   0.0  25  66  41  cr1.wswdc.ip.att.net [12.122.135.86]
12   988   0   0.0  25  86  38  [12.123.250.37]
13 {firewall detected, could not resolve host}

 

Analysis of the above 45-minute-ish test using your example Blizzard server:
(This was tested on gigabit ethernet, not WiFi, with >300 Mbps down by >20 Mbps up)
 

  • Hops #3 is my local hub incoming and #4 is outgoing.  
    Spoiler
    The rare spikes on #3 up to 80-something milliseconds account for <1% of the time and are purely due to activity on my node and thus that IMCP requests in general are not always reliable (because they are not always immediately answered when there's a lot of other TCP & UDP traffic (which is equally weighted, not filtered, nor throttled by TWC/Charter; IMCP is never used for anything other than pinging really, so there ya go).
    In short, not an issue, average of 8 ms is >99% of the time in this 45 min test I did.

  • Hop #5 is the midwest market headend (in Columbus, Ohio).  It leaves my ISP from this point on and is no longer something they can directly control.  Beyond this point my ISP (Charter/TWC, same as yours) can only ask/bug other ISPs or internet backbone providers to get their act together... There's little difference between us asking and you asking except that they are likely to believe there's a problem more if we're asking. But as you'll see below that's not even where the main problem is...

  • tbone.rr.com is http://www.tatacommunications.com/
    They are an foreign-based (India) firm that bought up several Internet backbones (links between ISPs via IXPs). They aren't as bad as Cogent, but they are notorious in the Triad area (Virgina and the Carolinas) for being overloaded with utilization %.
    Looks like they got a lot of utilization, but not terrible, but then again I'm accessing from a different area of the US than you are.

  • wshdc.ip.att.net is Blizzard's commerical ISP it would seem: AT&T commerical internet (as "commerical" opposed to "residential").  This would be your big issue here.  I detected a 1.9% packet loss, intermittently.  This means they have legit issues with the incoming port on that ISP's server(s) from the outside world wide web.  What issue?  I have no clue, but something ain't right.  It's interesting though, because Blizzard's Overwatch servers aren't having that same issue (I know because checked after this, because I do love to play Overwatch and could care less about WoW, personally speaking).  So that would mean that Blizzard's ISP is having issues what is hosting this Illidan WoW server you're talking about.  Commerical internet comes with QoS and packet stability guarantees that residential internet does not.  But you are not their customer, Blizzard is.

So you need to take this up with Blizzard to fix that.

With that said, if there's something going on with your TWC/Charter connection, it's worth investigating as that's within Charter's locus of control to correct.   May not be anything wrong, but here's good place to start:
http://forums.timewarnercable.com/t5/Connectivity/DATA-TO-POST-TO-GET-HELP-FROM-THE-COMMUNITY/td-p/5...
Which is what MsRaye was asking for when talking about wanting to see error logs and signal levels of the modem.   If you want to have a discussion about the coax physical connection, there's the starting point.

And again all of this is assuming your LAN is ok (no defective networking switches or misconfigured QoS settings or whatnot), and not gaming on WiFi (which is notorious for being lossy, and thus I never use it personally for streaming-based gaming -- like shooters, RTS, or MMORPG games)

My postings on this site are my own, off-the-clock, and don’t necessarily represent TWC’s/Charter's strategies or opinions.
Expert

Re: High Latency in World of Warcraft

"tbone.rr.com is http://www.tatacommunications.com/
They are an foreign-based (India) firm that bought up several Internet backbones (links between ISPs via IXPs). They aren't as bad as Cogent, but they are notorious in the Triad area (Virgina and the Carolinas) for being overloaded with utilization %."

 

WRONG ANSWER:  RR.com is owned by TWC not TATA  and 99% of the time there is no routing to a transport ISP thru the OHRDC in Columbus ohio. It's usually in Chicago

7   988   0   0.0  22 136  29  0.ae0.pr0.dca20.tbone.rr.com [107.14.19.65]

107.14.19.65 IP address Information

The IP address 107.14.19.65 was found in Englewood, Colorado, United States. It is allocated to Time Warner Cable. Additional IP location information, as well as network tools are available below.

IP address:107.14.19.65
ISP:Time Warner Cable
City:Englewood
Region:Colorado
Country:United States (US) flag
Postal code:80150
Area code:303
Metro code:751
latitude:39.6478
longitude:-104.9878
Rrc
Rookie

Re: High Latency in World of Warcraft

MsRaye, I hope this is okay, I'd like to change this subject to security. Securing my wifi from guest access either by time warner for their wifi hotspots and any other sources. As I opened my ipconfig I noticed I have 2 active networks however I only have one that I know of.

I am a green pea when it comes to network security and router knowledge, any pointers to good educational sources to get up to speed are greatly appreciated, what I find is that anyone can access my wifi and that's my responsibility to secure. And funny enough this may not Actually be a change of subject lol
Expert

Re: High Latency in World of Warcraft

Start a new thread.  make sure you don't have multiple wireless and also a wired connection.

As far as we know, TWC's plans to use home and commercial modems for wifi hotspots totally fell thru as they had no clue hgow to manage them. All hotspots are a seperate modem connected to a Ruckus dual band AP.

 

Valued Contributor

Re: High Latency in World of Warcraft

since you are a dozen hops away, your latency problem may be due to over provisioning creating bufferbloat.  we got over provisioned in april and again in november, so enalbe the QoS in your router to reduce your speed by 10% below where your speed testing.  that will decrease your download speed (not needed for gaming) but dramatically improve latency.

Expert

Re: High Latency in World of Warcraft

10% reduction isn't enough in Maxx areas, I don't know what speed partygirl is paying for or getting.

If you have MAXX speeds and over 100 meg downstream,  try to set QOS at 50% on all devices Especially if something is running onedrive, It's notorious for sucking up full bandwidth.

 

 

 
Rrc
Rookie

Re: High Latency in World of Warcraft

Thank you!
Highlighted
Expert

Re: High Latency in World of Warcraft

any connection speed over 30 megs  gets progressively worst and will cause grief when gaming as data comes in  via erratic bursts, and it's worst when anothe program or device is hogging bandwidth.

QOS  helps normallize the data rates by restricting how much each can take out of the total and helps buffer the erratic bursts. some of this is also due to cables horrible 10:1 DS/US ratio and is a killer when using cloud storage.  Cable co's will deny it as they don't have the bandwidth that FIOS has.

 QOS probably doesn't help much if there's only one device connected and if that device has sync/ cloud/ onedrive running.