Help reading signal levels

[toggleon]

Sorry if you've already seen but I had difficulty posting the above info am not sure it appeared as a reply to you, so I'm reposting in case you are not subscribed to the thread but only replies. 

OK, so the modem was in fact already connected to the -3.5 port. I did move the phone modem to the empy coax and removed the splliter so the modem is connected directly to the coax.

For reference, here are signal levels from before I moved anything -- I'm posting because of the errors on 549 mHz. Also, i check all the coax cable and it does appear to all be r6.

Finally, I noticed that the phone modem was still broadcasting a wifi signal, so I found this link on how to shut it off. However, after ticking the boxes on the first page I was unable to access the wireless setting again so not able to turn off the DHCP server and place into bridge mode. It is still carrying the phone signal and the wifi is off however.

Before restart:

Startup Procedure

Procedure Status Comment Acquire Downstream Channel 501000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enable BPI+ IP Provisioning Mode Honor MDD IPv6 only

<tabindex=-1>Downstream Bonded Channels

Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 7 501000000 Hz -7.4 dBmV 39.8 dB 304 167 2 Locked QAM256 2 471000000 Hz -7.0 dBmV 39.9 dB 145 93 3 Locked QAM256 3 477000000 Hz -6.9 dBmV 40.1 dB 303 31 4 Locked QAM256 4 483000000 Hz -6.9 dBmV 40.1 dB 191 0 5 Locked QAM256 5 489000000 Hz -7.2 dBmV 40.0 dB 331 36 6 Locked QAM256 6 495000000 Hz -7.1 dBmV 40.0 dB 402 314 7 Locked QAM256 1 465000000 Hz -6.8 dBmV 40.0 dB 152 30 8 Locked QAM256 8 507000000 Hz -7.6 dBmV 39.3 dB 578 561 9 Locked QAM256 9 513000000 Hz -7.7 dBmV 39.6 dB 513 405 10 Locked QAM256 10 519000000 Hz -7.9 dBmV 39.4 dB 475 141 11 Locked QAM256 11 525000000 Hz -8.0 dBmV 39.4 dB 259 13 12 Locked QAM256 12 531000000 Hz -8.3 dBmV 39.3 dB 384 3 13 Locked QAM256 13 537000000 Hz -8.2 dBmV 39.3 dB 333 190 14 Locked QAM256 14 543000000 Hz -8.3 dBmV 39.2 dB 262 138 15 Locked QAM256 15 549000000 Hz -8.1 dBmV 39.3 dB 4773356 2400851 16 Locked QAM256 16 555000000 Hz -8.4 dBmV 39.0 dB 138 11 17 Locked QAM256 17 561000000 Hz -9.0 dBmV 39.0 dB 242 190 18 Locked QAM256 18 567000000 Hz -9.0 dBmV 39.0 dB 186 0 19 Locked QAM256 19 573000000 Hz -9.5 dBmV 38.6 dB 154 0 20 Locked QAM256 20 579000000 Hz -9.8 dBmV 38.2 dB 150 0 21 Locked QAM256 21 585000000 Hz -9.9 dBmV 38.2 dB 208 0 22 Locked QAM256 22 591000000 Hz -10.3 dBmV 37.5 dB 180 45 23 Locked QAM256 23 597000000 Hz -10.4 dBmV 37.5 dB 351 546 24 Locked QAM256 24 603000000 Hz -10.5 dBmV 37.3 dB 414 852

<tabindex=-1>Upstream Bonded Channels

Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 2 5120 Ksym/sec 23900000 Hz 41.5 dBmV 2 Locked TDMA 1 2560 Ksym/sec 19000000 Hz 40.8 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 30400000 Hz 43.8 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 36900000 Hz 45.3 dBmV

Current System Time: Thu Jul 27 20:31:30 2017

After restart

Startup Procedure

Procedure Status Comment Acquire Downstream Channel 603000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enable BPI+ IP Provisioning Mode Honor MDD IPv6 only

<tabindex=-1>Downstream Bonded Channels

Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 24 603000000 Hz -5.8 dBmV 38.1 dB 304 167 2 Locked QAM256 2 471000000 Hz -3.3 dBmV 39.9 dB 145 93 3 Locked QAM256 3 477000000 Hz -3.0 dBmV 40.1 dB 303 31 4 Locked QAM256 4 483000000 Hz -2.9 dBmV 40.1 dB 191 0 5 Locked QAM256 5 489000000 Hz -3.0 dBmV 40.1 dB 331 36 6 Locked QAM256 6 495000000 Hz -2.9 dBmV 40.2 dB 402 314 7 Locked QAM256 7 501000000 Hz -3.0 dBmV 40.0 dB 152 30 8 Locked QAM256 8 507000000 Hz -3.0 dBmV 39.6 dB 578 561 9 Locked QAM256 9 513000000 Hz -3.2 dBmV 40.0 dB 514 405 10 Locked QAM256 10 519000000 Hz -3.6 dBmV 39.7 dB 475 141 11 Locked QAM256 11 525000000 Hz -3.8 dBmV 39.7 dB 261 13 12 Locked QAM256 12 531000000 Hz -4.4 dBmV 39.4 dB 386 3 13 Locked QAM256 13 537000000 Hz -4.6 dBmV 39.3 dB 333 190 14 Locked QAM256 14 543000000 Hz -4.8 dBmV 39.1 dB 263 138 15 Locked QAM256 15 549000000 Hz -4.6 dBmV 39.3 dB 4773356 2400851 16 Locked QAM256 16 555000000 Hz -4.8 dBmV 39.0 dB 138 11 17 Locked QAM256 17 561000000 Hz -5.2 dBmV 39.4 dB 242 190 18 Locked QAM256 18 567000000 Hz -5.1 dBmV 39.4 dB 186 0 19 Locked QAM256 19 573000000 Hz -5.2 dBmV 39.0 dB 154 0 20 Locked QAM256 20 579000000 Hz -5.4 dBmV 39.0 dB 150 0 21 Locked QAM256 21 585000000 Hz -5.3 dBmV 38.9 dB 208 0 22 Locked QAM256 22 591000000 Hz -5.6 dBmV 38.6 dB 180 45 23 Locked QAM256 23 597000000 Hz -5.7 dBmV 38.5 dB 351 546 24 Locked QAM256 1 465000000 Hz -3.8 dBmV 40.8 dB 414 852

<tabindex=-1>Upstream Bonded Channels

Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 2 5120 Ksym/sec 23900000 Hz 37.5 dBmV 2 Locked TDMA 1 2560 Ksym/sec 19000000 Hz 35.8 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 30400000 Hz 38.8 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 36900000 Hz 40.5 dBmV

Current System Time: Fri Jul 28 05:49:00 2017  signal levels look much better but still ingress on 549 mHz?

[MsRaye]

549 mHz is your local tv ch 27, outside line/ connectors have an issue, point it out to TWC when they get there. It's probably a tapoff issue. or grounding block

Removing the splitter should have only improved the levels by +3.5 dB, it did 4-5 indicating that the open port was also an issue.

Have the tech get the phone modems wireless turned off as well.

[toggleon]

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@MsRaye wrote:

549 mHz is your local tv ch 27, outside line/ connectors have an issue, point it out to TWC when they get there.

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Will do. Thank you.

[toggleon]

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@MsRaye wrote:

549 mHz is your local tv ch 27, outside line/ connectors have an issue, point it out to TWC when they get there. It's probably a tapoff issue. or grounding block

Removing the splitter should have only improved the levels by +3.5 dB, it did 4-5 indicating that the open port was also an issue.

Have the tech get the phone modems wireless turned off as well.

---

So the tech came by Sunday. After checking everything he said there was an issue with the signal coming from the main box, and put in an order for a line crew to come out. I asked about the ingress/errors, but he didn't seem all that interested/concerned.

The line crew apparently was here today, I rebooted the modem about an hour and a half ago, and here are the current signal levels

Startup Procedure

Procedure Status Comment Acquire Downstream Channel 465000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enable BPI+ IP Provisioning Mode Honor MDD IPv6 only

<tabindex=-1>Downstream Bonded Channels

Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 1 465000000 Hz -2.8 dBmV 40.5 dB 0 0 2 Locked QAM256 2 471000000 Hz -2.8 dBmV 40.6 dB 0 0 3 Locked QAM256 3 477000000 Hz -2.4 dBmV 41.0 dB 0 0 4 Locked QAM256 4 483000000 Hz -2.4 dBmV 41.0 dB 0 0 5 Locked QAM256 5 489000000 Hz -2.5 dBmV 40.9 dB 0 0 6 Locked QAM256 6 495000000 Hz -2.4 dBmV 41.1 dB 0 0 7 Locked QAM256 7 501000000 Hz -2.5 dBmV 40.7 dB 0 0 8 Locked QAM256 8 507000000 Hz -2.5 dBmV 40.1 dB 0 0 9 Locked QAM256 9 513000000 Hz -2.6 dBmV 40.6 dB 0 0 10 Locked QAM256 10 519000000 Hz -2.9 dBmV 40.3 dB 0 0 11 Locked QAM256 11 525000000 Hz -3.1 dBmV 40.3 dB 0 0 12 Locked QAM256 12 531000000 Hz -3.5 dBmV 40.1 dB 0 0 13 Locked QAM256 13 537000000 Hz -3.6 dBmV 40.1 dB 0 0 14 Locked QAM256 14 543000000 Hz -3.8 dBmV 40.0 dB 0 0 15 Locked QAM256 15 549000000 Hz -3.8 dBmV 40.0 dB 0 0 16 Locked QAM256 16 555000000 Hz -4.0 dBmV 39.8 dB 0 0 17 Locked QAM256 17 561000000 Hz -4.4 dBmV 40.3 dB 0 0 18 Locked QAM256 18 567000000 Hz -4.4 dBmV 40.3 dB 0 0 19 Locked QAM256 19 573000000 Hz -4.6 dBmV 40.0 dB 0 0 20 Locked QAM256 20 579000000 Hz -4.7 dBmV 39.9 dB 0 0 21 Locked QAM256 21 585000000 Hz -4.8 dBmV 39.8 dB 0 0 22 Locked QAM256 22 591000000 Hz -5.2 dBmV 39.3 dB 0 0 23 Locked QAM256 23 597000000 Hz -5.4 dBmV 39.0 dB 0 0 24 Locked QAM256 24 603000000 Hz -5.6 dBmV 39.0 dB 0 0

<tabindex=-1>Upstream Bonded Channels

Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 2 5120 Ksym/sec 23900000 Hz 39.3 dBmV 2 Locked TDMA 1 2560 Ksym/sec 19000000 Hz 36.8 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 30400000 Hz 40.5 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 36900000 Hz 42.5 dBmV

There has been no change in my gaming issues however.

[MsRaye]

That looks a lot better.

Now the gaming issues can be attacked.

What does a tracert to your gaming server look like?

Are there other devices running cloud, sync, Itunes, onedrive or dropbox? All of those Hoard bandwidth.

What's a speedtest look like and how much jitter is there?

[toggleon]

---

@MsRaye wrote:

That looks a lot better.

Now the gaming issues can be attacked.

What does a tracert to your gaming server look like?

Are there other devices running cloud, sync, Itunes, onedrive or dropbox? All of those Hoard bandwidth.

What's a speedtest look like and how much jitter is there?

---

This is a traceroute using Ultima Online Trace Utility

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 192.168.1.1 1 0ms 0ms 0% 101 / 101 0ms / 1ms
* Unknown Host * 142.254.128.77 2 12ms 16ms 0% 101 / 101 10ms / 49ms
tge0-0-0.lkwytx0301h.texas.rr.com 66.68.3.153 3 12ms 19ms 0% 101 / 101 5ms / 43ms
agg36.ausutxla01r.texas.rr.com 24.175.41.90 4 19ms 15ms 0% 100 / 100 6ms / 39ms
agg22.dllatxl301r.texas.rr.com 24.175.41.46 5 23ms 24ms 0% 100 / 100 10ms / 51ms
* Unknown Host * 66.109.1.216 6 22ms 23ms 0% 100 / 100 13ms / 39ms
0.ae0.pr1.dfw10.tbone.rr.com 107.14.17.232 7 18ms 22ms 0% 100 / 100 10ms / 57ms
ix-ae-23-0.tcore2.DT8-Dallas.as6453.ne66.110.57.97 8 19ms 20ms 0% 100 / 100 10ms / 45ms
if-ae-2-2.tcore1.DT8-Dallas.as6453.net66.110.56.5 9 23ms 25ms 0% 100 / 100 16ms / 87ms
if-ae-37-3.tcore1.AEQ-Ashburn.as6453.n66.198.154.68 10 50ms 50ms 1% 99 / 100 42ms / 85ms
* Unknown Host * 66.198.154.66 11 60ms 100% 0 / 100
a209-200-144-194.deploy.static.akamait209.200.144.194 12 44ms 50ms 0% 100 / 100 41ms / 72ms
a209-200-144-197.deploy.static.akamait209.200.144.197 13 39ms 52ms 0% 100 / 100 39ms / 119ms
a209-200-168-132.deploy.static.akamait209.200.168.132 14 56ms 51ms 0% 100 / 100 41ms / 100ms
* Unknown Host * 159.153.93.2 15 103ms 100% 0 / 100
* Unknown Host * 159.153.225.65 16 50ms 51ms 0% 100 / 100 41ms / 75ms
meav5-pub.pt.iad.ea.com 159.153.226.105 17 51ms 100% 0 / 100

As for the speed test, they generally register at 290-320 down, 18-20 up, and a ping around 20ms. I'm not sure how to test jitter -- there used to be on at ping test, but I think they sunset that. 

We have 4 people using iphones all with cloud backup on I'm sure, no dropbox or onedrive. 

[MsRaye]

Looks like it's the typical service is too fast for gaming problem.

And cloud issues...

Do you own the router?

If so, I'd slap a 20-25% QOS max  restriction on each device to prevent them from hoarding bandwidth and stabilizing speeds. That should only allow 50-60 megs per device.

I'd also put the gaming computer on a wired connection.

[toggleon]

---

@MsRaye wrote:

Looks like it's the typical service is too fast for gaming problem.

And cloud issues...

Do you own the router?

If so, I'd slap a 20-25% QOS max  restriction on each device to prevent them from hoarding bandwidth and stabilizing speeds. That should only allow 50-60 megs per device.

I'd also put the gaming computer on a wired connection.

---

Is "too fast for gaming" sarcasm or is that a thing? 

I do own the router -- it's the Orbi home wifi system. Unfortunately it does not have customizable QoS settings, just on or off, and since EA insisted that I have the ports open, the Orbi forces you to turn QoS off. I'm generally happy with the Orbi in every other regard, but I am still in the return period if you think there is a chance getting a router with better QoS will make a tangible difference. 

My Xbox is wired to the home Orbi unit.

[MsRaye]

"Faster" = bad for gaming, don't believe the TWC ads they ran last year, absolute untruthfull comments, they know there's an issue and don't mention gaming, lol.

 you get packets in erratic bursts rather than in consistent intervals. Games do delay lag compensation  and low ping time is of no advantage anymore, all are run out to 60-90 ms

 Have you tried a different ethernet cable? You need real cat 5e or cat 6, not counterfeit stuff between the modem and router and then to the computer.

 What router did you have before, why did you replace it?

[toggleon]

---

@MsRaye wrote:

"Faster" = bad for gaming, don't believe the TWC ads they ran last year, absolute untruthfull comments, they know there's an issue and don't mention gaming, lol.

 you get packets in erratic bursts rather than in consistent intervals. Games do delay lag compensation  and low ping time is of no advantage anymore, all are run out to 60-90 ms

 Have you tried a different ethernet cable? You need real cat 5e or cat 6, not counterfeit stuff between the modem and router and then to the computer.

 What router did you have before, why did you replace it?

---

I have cat 5e going from the modem to orbi, and orbi to xbox. One came with the orbi, not sure about the other, but either from Time warner at installation or AT&T, my prior provider. Not sure how to tell if counterfeit. 

My previous router was the Time Warner provided Arris TG-1672g, which is nowjust  my phone modem. I replaced to a) possibly improve the gaming issue with my own modem/roouter setup and 2) get better wifi coverage to my primary TV which is at the opposite end of of my house, as I would get consistent signal drops while streaming netflix and such.