Spectator

Re: Help reading signal levels

Sorry if you've already seen but I had difficulty posting the above info am not sure it appeared as a reply to you, so I'm reposting in case you are not subscribed to the thread but only replies. 

 

OK, so the modem was in fact already connected to the -3.5 port. I did move the phone modem to the empy coax and removed the splliter so the modem is connected directly to the coax.

 

For reference, here are signal levels from before I moved anything -- I'm posting because of the errors on 549 mHz. Also, i check all the coax cable and it does appear to all be r6.

 

Finally, I noticed that the phone modem was still broadcasting a wifi signal, so I found this link on how to shut it off. However, after ticking the boxes on the first page I was unable to access the wireless setting again so not able to turn off the DHCP server and place into bridge mode. It is still carrying the phone signal and the wifi is off however.

 

Before restart:

 

Startup Procedure
ProcedureStatusComment
Acquire Downstream Channel501000000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
SecurityEnableBPI+
IP Provisioning ModeHonor MDDIPv6 only
 
<tabindex=-1>Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
1LockedQAM2567501000000 Hz-7.4 dBmV39.8 dB304167
2LockedQAM2562471000000 Hz-7.0 dBmV39.9 dB14593
3LockedQAM2563477000000 Hz-6.9 dBmV40.1 dB30331
4LockedQAM2564483000000 Hz-6.9 dBmV40.1 dB1910
5LockedQAM2565489000000 Hz-7.2 dBmV40.0 dB33136
6LockedQAM2566495000000 Hz-7.1 dBmV40.0 dB402314
7LockedQAM2561465000000 Hz-6.8 dBmV40.0 dB15230
8LockedQAM2568507000000 Hz-7.6 dBmV39.3 dB578561
9LockedQAM2569513000000 Hz-7.7 dBmV39.6 dB513405
10LockedQAM25610519000000 Hz-7.9 dBmV39.4 dB475141
11LockedQAM25611525000000 Hz-8.0 dBmV39.4 dB25913
12LockedQAM25612531000000 Hz-8.3 dBmV39.3 dB3843
13LockedQAM25613537000000 Hz-8.2 dBmV39.3 dB333190
14LockedQAM25614543000000 Hz-8.3 dBmV39.2 dB262138
15LockedQAM25615549000000 Hz-8.1 dBmV39.3 dB47733562400851
16LockedQAM25616555000000 Hz-8.4 dBmV39.0 dB13811
17LockedQAM25617561000000 Hz-9.0 dBmV39.0 dB242190
18LockedQAM25618567000000 Hz-9.0 dBmV39.0 dB1860
19LockedQAM25619573000000 Hz-9.5 dBmV38.6 dB1540
20LockedQAM25620579000000 Hz-9.8 dBmV38.2 dB1500
21LockedQAM25621585000000 Hz-9.9 dBmV38.2 dB2080
22LockedQAM25622591000000 Hz-10.3 dBmV37.5 dB18045
23LockedQAM25623597000000 Hz-10.4 dBmV37.5 dB351546
24LockedQAM25624603000000 Hz-10.5 dBmV37.3 dB414852
 
<tabindex=-1>Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA25120 Ksym/sec23900000 Hz41.5 dBmV
2LockedTDMA12560 Ksym/sec19000000 Hz40.8 dBmV
3LockedATDMA35120 Ksym/sec30400000 Hz43.8 dBmV
4LockedATDMA45120 Ksym/sec36900000 Hz45.3 dBmV
 
Current System Time: Thu Jul 27 20:31:30 2017 

 

After restart

 

Startup Procedure
ProcedureStatusComment
Acquire Downstream Channel603000000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
SecurityEnableBPI+
IP Provisioning ModeHonor MDDIPv6 only
 
<tabindex=-1>Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
1LockedQAM25624603000000 Hz-5.8 dBmV38.1 dB304167
2LockedQAM2562471000000 Hz-3.3 dBmV39.9 dB14593
3LockedQAM2563477000000 Hz-3.0 dBmV40.1 dB30331
4LockedQAM2564483000000 Hz-2.9 dBmV40.1 dB1910
5LockedQAM2565489000000 Hz-3.0 dBmV40.1 dB33136
6LockedQAM2566495000000 Hz-2.9 dBmV40.2 dB402314
7LockedQAM2567501000000 Hz-3.0 dBmV40.0 dB15230
8LockedQAM2568507000000 Hz-3.0 dBmV39.6 dB578561
9LockedQAM2569513000000 Hz-3.2 dBmV40.0 dB514405
10LockedQAM25610519000000 Hz-3.6 dBmV39.7 dB475141
11LockedQAM25611525000000 Hz-3.8 dBmV39.7 dB26113
12LockedQAM25612531000000 Hz-4.4 dBmV39.4 dB3863
13LockedQAM25613537000000 Hz-4.6 dBmV39.3 dB333190
14LockedQAM25614543000000 Hz-4.8 dBmV39.1 dB263138
15LockedQAM25615549000000 Hz-4.6 dBmV39.3 dB47733562400851
16LockedQAM25616555000000 Hz-4.8 dBmV39.0 dB13811
17LockedQAM25617561000000 Hz-5.2 dBmV39.4 dB242190
18LockedQAM25618567000000 Hz-5.1 dBmV39.4 dB1860
19LockedQAM25619573000000 Hz-5.2 dBmV39.0 dB1540
20LockedQAM25620579000000 Hz-5.4 dBmV39.0 dB1500
21LockedQAM25621585000000 Hz-5.3 dBmV38.9 dB2080
22LockedQAM25622591000000 Hz-5.6 dBmV38.6 dB18045
23LockedQAM25623597000000 Hz-5.7 dBmV38.5 dB351546
24LockedQAM2561465000000 Hz-3.8 dBmV40.8 dB414852
 
<tabindex=-1>Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA25120 Ksym/sec23900000 Hz37.5 dBmV
2LockedTDMA12560 Ksym/sec19000000 Hz35.8 dBmV
3LockedATDMA35120 Ksym/sec30400000 Hz38.8 dBmV
4LockedATDMA45120 Ksym/sec36900000 Hz40.5 dBmV
 

Current System Time: Fri Jul 28 05:49:00 2017 

 

signal levels look much better but still ingress on 549 mHz?

Expert

Re: Help reading signal levels

549 mHz is your local tv ch 27, outside line/ connectors have an issue, point it out to TWC when they get there. It's probably a tapoff issue. or grounding block

 

 

Removing the splitter should have only improved the levels by +3.5 dB, it did 4-5 indicating that the open port was also an issue.

 

Have the tech get the phone modems wireless turned off as well.

 

 

Spectator

Re: Help reading signal levels


@MsRaye wrote:

549 mHz is your local tv ch 27, outside line/ connectors have an issue, point it out to TWC when they get there.

 


Will do. Thank you.

Spectator

Re: Help reading signal levels


@MsRaye wrote:

549 mHz is your local tv ch 27, outside line/ connectors have an issue, point it out to TWC when they get there. It's probably a tapoff issue. or grounding block

 

 

Removing the splitter should have only improved the levels by +3.5 dB, it did 4-5 indicating that the open port was also an issue.

 

Have the tech get the phone modems wireless turned off as well.

 

 


So the tech came by Sunday. After checking everything he said there was an issue with the signal coming from the main box, and put in an order for a line crew to come out. I asked about the ingress/errors, but he didn't seem all that interested/concerned.

The line crew apparently was here today, I rebooted the modem about an hour and a half ago, and here are the current signal levels

 

Startup Procedure
ProcedureStatusComment
Acquire Downstream Channel465000000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
SecurityEnableBPI+
IP Provisioning ModeHonor MDDIPv6 only
 
<tabindex=-1>Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
1LockedQAM2561465000000 Hz-2.8 dBmV40.5 dB00
2LockedQAM2562471000000 Hz-2.8 dBmV40.6 dB00
3LockedQAM2563477000000 Hz-2.4 dBmV41.0 dB00
4LockedQAM2564483000000 Hz-2.4 dBmV41.0 dB00
5LockedQAM2565489000000 Hz-2.5 dBmV40.9 dB00
6LockedQAM2566495000000 Hz-2.4 dBmV41.1 dB00
7LockedQAM2567501000000 Hz-2.5 dBmV40.7 dB00
8LockedQAM2568507000000 Hz-2.5 dBmV40.1 dB00
9LockedQAM2569513000000 Hz-2.6 dBmV40.6 dB00
10LockedQAM25610519000000 Hz-2.9 dBmV40.3 dB00
11LockedQAM25611525000000 Hz-3.1 dBmV40.3 dB00
12LockedQAM25612531000000 Hz-3.5 dBmV40.1 dB00
13LockedQAM25613537000000 Hz-3.6 dBmV40.1 dB00
14LockedQAM25614543000000 Hz-3.8 dBmV40.0 dB00
15LockedQAM25615549000000 Hz-3.8 dBmV40.0 dB00
16LockedQAM25616555000000 Hz-4.0 dBmV39.8 dB00
17LockedQAM25617561000000 Hz-4.4 dBmV40.3 dB00
18LockedQAM25618567000000 Hz-4.4 dBmV40.3 dB00
19LockedQAM25619573000000 Hz-4.6 dBmV40.0 dB00
20LockedQAM25620579000000 Hz-4.7 dBmV39.9 dB00
21LockedQAM25621585000000 Hz-4.8 dBmV39.8 dB00
22LockedQAM25622591000000 Hz-5.2 dBmV39.3 dB00
23LockedQAM25623597000000 Hz-5.4 dBmV39.0 dB00
24LockedQAM25624603000000 Hz-5.6 dBmV39.0 dB00
 
<tabindex=-1>Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA25120 Ksym/sec23900000 Hz39.3 dBmV
2LockedTDMA12560 Ksym/sec19000000 Hz36.8 dBmV
3LockedATDMA35120 Ksym/sec30400000 Hz40.5 dBmV
4LockedATDMA45120 Ksym/sec36900000 Hz

42.5 dBmV

 

 

There has been no change in my gaming issues however.

Highlighted
Expert

Re: Help reading signal levels

That looks a lot better.

Now the gaming issues can be attacked.

What does a tracert to your gaming server look like?

Are there other devices running cloud, sync, Itunes, onedrive or dropbox? All of those Hoard bandwidth.

What's a speedtest look like and how much jitter is there?

 

Spectator

Re: Help reading signal levels


@MsRaye wrote:

That looks a lot better.

Now the gaming issues can be attacked.

What does a tracert to your gaming server look like?

Are there other devices running cloud, sync, Itunes, onedrive or dropbox? All of those Hoard bandwidth.

What's a speedtest look like and how much jitter is there?

 


This is a traceroute using Ultima Online Trace Utility

 

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 192.168.1.1 1 0ms 0ms 0% 101 / 101 0ms / 1ms
* Unknown Host * 142.254.128.77 2 12ms 16ms 0% 101 / 101 10ms / 49ms
tge0-0-0.lkwytx0301h.texas.rr.com 66.68.3.153 3 12ms 19ms 0% 101 / 101 5ms / 43ms
agg36.ausutxla01r.texas.rr.com 24.175.41.90 4 19ms 15ms 0% 100 / 100 6ms / 39ms
agg22.dllatxl301r.texas.rr.com 24.175.41.46 5 23ms 24ms 0% 100 / 100 10ms / 51ms
* Unknown Host * 66.109.1.216 6 22ms 23ms 0% 100 / 100 13ms / 39ms
0.ae0.pr1.dfw10.tbone.rr.com 107.14.17.232 7 18ms 22ms 0% 100 / 100 10ms / 57ms
ix-ae-23-0.tcore2.DT8-Dallas.as6453.ne66.110.57.97 8 19ms 20ms 0% 100 / 100 10ms / 45ms
if-ae-2-2.tcore1.DT8-Dallas.as6453.net66.110.56.5 9 23ms 25ms 0% 100 / 100 16ms / 87ms
if-ae-37-3.tcore1.AEQ-Ashburn.as6453.n66.198.154.68 10 50ms 50ms 1% 99 / 100 42ms / 85ms
* Unknown Host * 66.198.154.66 11 60ms 100% 0 / 100
a209-200-144-194.deploy.static.akamait209.200.144.194 12 44ms 50ms 0% 100 / 100 41ms / 72ms
a209-200-144-197.deploy.static.akamait209.200.144.197 13 39ms 52ms 0% 100 / 100 39ms / 119ms
a209-200-168-132.deploy.static.akamait209.200.168.132 14 56ms 51ms 0% 100 / 100 41ms / 100ms
* Unknown Host * 159.153.93.2 15 103ms 100% 0 / 100
* Unknown Host * 159.153.225.65 16 50ms 51ms 0% 100 / 100 41ms / 75ms
meav5-pub.pt.iad.ea.com 159.153.226.105 17 51ms 100% 0 / 100

 

As for the speed test, they generally register at 290-320 down, 18-20 up, and a ping around 20ms. I'm not sure how to test jitter -- there used to be on at ping test, but I think they sunset that. 

 

We have 4 people using iphones all with cloud backup on I'm sure, no dropbox or onedrive. 

 

 

Expert

Re: Help reading signal levels

Looks like it's the typical service is too fast for gaming problem.

And cloud issues...

Do you own the router?

If so, I'd slap a 20-25% QOS max  restriction on each device to prevent them from hoarding bandwidth and stabilizing speeds. That should only allow 50-60 megs per device.

I'd also put the gaming computer on a wired connection.

 

Spectator

Re: Help reading signal levels


@MsRaye wrote:

Looks like it's the typical service is too fast for gaming problem.

And cloud issues...

Do you own the router?

If so, I'd slap a 20-25% QOS max  restriction on each device to prevent them from hoarding bandwidth and stabilizing speeds. That should only allow 50-60 megs per device.

I'd also put the gaming computer on a wired connection.

 


Is "too fast for gaming" sarcasm or is that a thing? 

 

I do own the router -- it's the Orbi home wifi system. Unfortunately it does not have customizable QoS settings, just on or off, and since EA insisted that I have the ports open, the Orbi forces you to turn QoS off. I'm generally happy with the Orbi in every other regard, but I am still in the return period if you think there is a chance getting a router with better QoS will make a tangible difference. 

 

My Xbox is wired to the home Orbi unit.

Expert

Re: Help reading signal levels

"Faster" = bad for gaming, don't believe the TWC ads they ran last year, absolute untruthfull comments, they know there's an issue and don't mention gaming, lol.

 you get packets in erratic bursts rather than in consistent intervals. Games do delay lag compensation  and low ping time is of no advantage anymore, all are run out to 60-90 ms

 

 Have you tried a different ethernet cable? You need real cat 5e or cat 6, not counterfeit stuff between the modem and router and then to the computer.

 What router did you have before, why did you replace it?

 

Spectator

Re: Help reading signal levels


@MsRaye wrote:

"Faster" = bad for gaming, don't believe the TWC ads they ran last year, absolute untruthfull comments, they know there's an issue and don't mention gaming, lol.

 you get packets in erratic bursts rather than in consistent intervals. Games do delay lag compensation  and low ping time is of no advantage anymore, all are run out to 60-90 ms

 

 Have you tried a different ethernet cable? You need real cat 5e or cat 6, not counterfeit stuff between the modem and router and then to the computer.

 What router did you have before, why did you replace it?

 


I have cat 5e going from the modem to orbi, and orbi to xbox. One came with the orbi, not sure about the other, but either from Time warner at installation or AT&T, my prior provider. Not sure how to tell if counterfeit. 

 

My previous router was the Time Warner provided Arris TG-1672g, which is nowjust  my phone modem. I replaced to a) possibly improve the gaming issue with my own modem/roouter setup and 2) get better wifi coverage to my primary TV which is at the opposite end of of my house, as I would get consistent signal drops while streaming netflix and such.