I told you a few posts back that they weren't telling the truth about speeds available, now they lied about the prices as well....
Did you get any sort of case number or a name?
They might not let you change back,
This transition to Spectrum is really becoming a nightmare....
Sounds like this needs to go to your state cable tv comission, BBB, attorney general, the FCC perhaps.
You also want to uncheck the answer you marked as the solution...
No case number but have the TWC retention manager name and his direct line that I posted. I did file a FCC violation a week ago and they forwarded it to TWC which gives them 30 days to respond.
This morning I spoke with 2 retention reps regarding their managers deal to correct issues and they understood and mentioned was no notes by him and believed me. I asked them to create notes of our current conversations and they did and read it back to me. So every phone call I do I'm now requesting notes be written then asking future calls to read the notes back to me. It's being documented by others.
They (Carl) did change me back to he 60 Mbps (30 Mbps really) without any problems and also went ahead and credited everything dated back to when I first had the problem with bad promised speeds on 11/3. I had him confirm notes he entered and confirmed the current charges.
I've learned to always request the reps to enter notes and read back and let them know you'll ask future reps to read it.
I'm not gonna do all the attorney general stuff but I think a letter to Spectrum corporate is due regarding the TWC manager Orlando @ Inglewood, CA just giving false promises to close a ticket. Reminds me of what Wells Fargo was doing behind the scenes with extra accounts. TWC management just lying to close tickets.
Who oversees TWC retention dept? What is he corporate address write to the higher executives?
MsRaye and others I do appreciate your feedbacks and sharing knowledge. Yes I did un-do the accepted solution.