I have posted my findings on numerous tech forums with many different answers but mainly all of them pointing to spectrums problem that should be fix
Assuming the issue is not a result of your individual connection, the incoming main line from the street or all the way back to the CMTS , or an overloaded node, it may not be Spectrum's problem. You live in an apartment, right? It's possible that the apartment owners will not pay the cost to update the building's wiring and connections, especially if that involves cutting into walls. Just something to consider.