I just spent an over an hour getting sent back and forth between Billing and Internet Support. We added (and are currently using) the MAC address to a shiny new SB8200 to our account. All good on the signal side (including 32 channels bonding,) but they can't do a thing to change it - their system doesn't seem to accept the Arris/SB8200 prefix.
Oh well, guess they're out the $200 activation fee they wanted!
Might be common knowledge, but for those wondering - be aware!
ARRIS SURFboard DOCSIS 3.1 Cable Modem: Up to 10 Gbps downstream and up to 1 Gbps upstream network capacity; approved for use on COX Cable and Comcast only....
The only approved modem is the Technicolor 4400 and it's unknown if it's really running on a 192 mhz ortho qam channel... you can get 1 gig on 32 qam channels
Why aren't you using theirs in bridged mode? it's free...
What speed do you get?
I'm saying that support can't even change the provisioning on the account unless it is their modem (which ever one it is, looks like a TC4400, but the support person I spoke to didn't seem to know which one they wanted to give us.) The limit is an arbitrary one, not a technical one. This is more or less an FYI, not really a complaint/assistance request; though, it is quite frustrating in regards to how arbitrary it is.
edit: oh, forgot to mention, we speed test 350-360/19-22 depending on the site.
ok, 300/20 with it looks like 20% overprovisioning... It should be fast enough for a handfull of devices, but you need a quality router, most consumer gig routers more than a year old aren't
What's your zip code?
We're in the 28166 area. Also, I work in a networking environment, I can assure you all of my networking equipment is capable of handling gigabit (10/100/1000) data rates. Again, we're not having problems with our connection/speeds, I just wanted others to know (if they search before buying anyway!) that you can't use a customer modem (or at least the SB8200) for this service yet, despite the modem being fully capable of it.