Observer

Extreme Lag in Central Texas every night between 8pm and 11pm

Every night my latency goes through the roof. I am in 78132 Texas area:

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                             192.168.0.1 -    0 |  294 |  294 |    0 |    0 |   13 |    0 |

|                              70.114.0.1 -    1 |  290 |  289 |    7 |   13 |  116 |   11 |

|       tge0-0-1.nbrntxlu01h.texas.rr.com -    0 |  294 |  294 |   58 |  204 |  608 |   61 |

|          agg14.lvoktxad01r.texas.rr.com -    0 |  294 |  294 |    7 |   12 |   22 |   12 |

|          agg21.snavtxuu02r.texas.rr.com -    0 |  294 |  294 |    7 |   13 |   39 |    9 |

|                             24.175.33.6 -    0 |  294 |  294 |   30 |  152 |  299 |  158 |

|bu-ether16.hstqtx0209w-bcr00.tbone.rr.com -    0 |  294 |  294 |   12 |   20 |   35 |   25 |

|bu-ether12.dllstx976iw-bcr00.tbone.rr.com -    0 |  294 |  294 |   17 |   23 |   38 |   24 |

|                           107.14.17.133 -    0 |  294 |  294 |   15 |   20 |   68 |   20 |

 

tracert 24.105.0.13

 

Tracing route to 24.105.0.13 over a maximum of 30 hops

 

  1    <1 ms    <1 ms    <1 ms  192.168.0.1

  2    14 ms     9 ms    10 ms  70.114.0.1

  3   114 ms   145 ms   100 ms  tge0-0-1.nbrntxlu01h.texas.rr.com [24.28.134.65]

  4    17 ms    11 ms     8 ms  agg14.lvoktxad01r.texas.rr.com [24.175.33.56]

  5    16 ms    14 ms    14 ms  agg21.snavtxuu02r.texas.rr.com [24.175.32.144]

  6   229 ms   249 ms   280 ms  24.175.33.6

  7    19 ms    23 ms    24 ms  bu-ether16.hstqtx0209w-bcr00.tbone.rr.com [66.109.6.108]

  8    40 ms    21 ms    24 ms  bu-ether12.dllstx976iw-bcr00.tbone.rr.com [66.109.6.39]

  9    39 ms    23 ms    21 ms  107.14.17.133

 

Talked to people on the phone, in the chat and constantly just keep having my modem reset. Issue has presisted for over a month. Looking for any kind of help or tips on what I can try to get this resolved.

20 REPLIES 20
Expert

Re: Extreme Lag in Central Texas every night between 8pm and 11pm

Don't reset the modem, copy and paste the signal level and error log pages

 

Observer

Re: Extreme Lag in Central Texas every night between 8pm and 11pm

Is this the stuff you mean?

 

Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables

1 QAM256 489000000 Hz-1.5 dBmV40.7 dB00
2 QAM256 483000000 Hz-1.4 dBmV40.9 dB00
3 QAM256 495000000 Hz-1.7 dBmV40.4 dB00
4 QAM256 501000000 Hz-1.9 dBmV40.3 dB00
5 QAM256 507000000 Hz-2.1 dBmV37.0 dB00
6 QAM256 513000000 Hz-2.0 dBmV40.2 dB00
7 QAM256 519000000 Hz-2.0 dBmV40.3 dB00
8 QAM256 525000000 Hz-2.1 dBmV40.2 dB00
9 QAM256 531000000 Hz-1.9 dBmV40.2 dB00
10 QAM256 537000000 Hz-1.9 dBmV40.2 dB00
11 QAM256 543000000 Hz-2.0 dBmV40.2 dB00
12 QAM256 549000000 Hz-1.8 dBmV40.2 dB00
13 QAM256 555000000 Hz-2.1 dBmV40.0 dB00
14 QAM256 561000000 Hz-2.0 dBmV40.1 dB00
15 QAM256 567000000 Hz-2.0 dBmV40.0 dB00
16 QAM256 573000000 Hz-2.1 dBmV40.0 dB00

 

Total Correctables Total Uncorrectables

00



Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power

1 ATDMA 5120 Ksym/sec24200000 Hz38.3 dBmV
2 TDMA 2560 Ksym/sec19400000 Hz38.3 dBmV
3 ATDMA 5120 Ksym/sec30600000 Hz39.5 dBmV
4 ATDMA 2560 Ksym/sec37000000 Hz40.8 dBmV
Expert

Re: Extreme Lag in Central Texas every night between 8pm and 11pm

Levels look good, but the correctables got zeroed out at the last reset.

 

 It may be the node you're on is overloaded.

Make sure you've got cloud, onedrive and sync turned off as well as any devices trying to run IPv6... see if that helps

 

Observer

Re: Extreme Lag in Central Texas every night between 8pm and 11pm

Yah, running on just the laptop at the moment, no extra service or anything running over network phones off etc.

 

Whats the best way to approach TWC/Spectrum if it does turn out the node is overloaded?

Expert

Re: Extreme Lag in Central Texas every night between 8pm and 11pm

Are you getting speeds on TWC's speedtest site lower than 80% of what you're paying for? If so complain.

 https://www.timewarnercable.com/en/support/speed-test.html

Observer

Re: Extreme Lag in Central Texas every night between 8pm and 11pm

Honestly speeds are coming in OK its just the massive lag spikes that kill any ability to play online games or work with services that require stable latency.

Expert

Re: Extreme Lag in Central Texas every night between 8pm and 11pm

you're on a wired connection, correct? What speed are you paying for?

 

Observer

Re: Extreme Lag in Central Texas every night between 8pm and 11pm

200Mb/s down 20Mb/s up
Speed tests are right on the button with crap latency.

 

Wired straight in to the modem without anything between

Expert

Re: Extreme Lag in Central Texas every night between 8pm and 11pm

You may be having the too fast- burst issue.  or possibly a bad/ counterfeit cat5e cable. I assume this is an all in one, probably a tg 1670/72  without an external router....

What's a tracert to your game server or lets say blizzard.com look like?