Extreme Lag in Central Texas every night between 8pm and 11pm

[rakevinwr]

Every night my latency goes through the roof. I am in 78132 Texas area:

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                             192.168.0.1 -    0 |  294 |  294 |    0 |    0 |   13 |    0 |

|                              70.114.0.1 -    1 |  290 |  289 |    7 |   13 |  116 |   11 |

|       tge0-0-1.nbrntxlu01h.texas.rr.com -    0 |  294 |  294 |   58 |  204 |  608 |   61 |

|          agg14.lvoktxad01r.texas.rr.com -    0 |  294 |  294 |    7 |   12 |   22 |   12 |

|          agg21.snavtxuu02r.texas.rr.com -    0 |  294 |  294 |    7 |   13 |   39 |    9 |

|                             24.175.33.6 -    0 |  294 |  294 |   30 |  152 |  299 |  158 |

|bu-ether16.hstqtx0209w-bcr00.tbone.rr.com -    0 |  294 |  294 |   12 |   20 |   35 |   25 |

|bu-ether12.dllstx976iw-bcr00.tbone.rr.com -    0 |  294 |  294 |   17 |   23 |   38 |   24 |

|                           107.14.17.133 -    0 |  294 |  294 |   15 |   20 |   68 |   20 |

tracert 24.105.0.13

Tracing route to 24.105.0.13 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.0.1

  2    14 ms     9 ms    10 ms  70.114.0.1

  3   114 ms   145 ms   100 ms  tge0-0-1.nbrntxlu01h.texas.rr.com [24.28.134.65]

  4    17 ms    11 ms     8 ms  agg14.lvoktxad01r.texas.rr.com [24.175.33.56]

  5    16 ms    14 ms    14 ms  agg21.snavtxuu02r.texas.rr.com [24.175.32.144]

  6   229 ms   249 ms   280 ms  24.175.33.6

  7    19 ms    23 ms    24 ms  bu-ether16.hstqtx0209w-bcr00.tbone.rr.com [66.109.6.108]

  8    40 ms    21 ms    24 ms  bu-ether12.dllstx976iw-bcr00.tbone.rr.com [66.109.6.39]

  9    39 ms    23 ms    21 ms  107.14.17.133

Talked to people on the phone, in the chat and constantly just keep having my modem reset. Issue has presisted for over a month. Looking for any kind of help or tips on what I can try to get this resolved.

[MsRaye]

Don't reset the modem, copy and paste the signal level and error log pages

[rakevinwr]

Is this the stuff you mean?

Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables

1		QAM256		489000000 Hz	-1.5 dBmV	40.7 dB	0	0
2		QAM256		483000000 Hz	-1.4 dBmV	40.9 dB	0	0
3		QAM256		495000000 Hz	-1.7 dBmV	40.4 dB	0	0
4		QAM256		501000000 Hz	-1.9 dBmV	40.3 dB	0	0
5		QAM256		507000000 Hz	-2.1 dBmV	37.0 dB	0	0
6		QAM256		513000000 Hz	-2.0 dBmV	40.2 dB	0	0
7		QAM256		519000000 Hz	-2.0 dBmV	40.3 dB	0	0
8		QAM256		525000000 Hz	-2.1 dBmV	40.2 dB	0	0
9		QAM256		531000000 Hz	-1.9 dBmV	40.2 dB	0	0
10		QAM256		537000000 Hz	-1.9 dBmV	40.2 dB	0	0
11		QAM256		543000000 Hz	-2.0 dBmV	40.2 dB	0	0
12		QAM256		549000000 Hz	-1.8 dBmV	40.2 dB	0	0
13		QAM256		555000000 Hz	-2.1 dBmV	40.0 dB	0	0
14		QAM256		561000000 Hz	-2.0 dBmV	40.1 dB	0	0
15		QAM256		567000000 Hz	-2.0 dBmV	40.0 dB	0	0
16		QAM256		573000000 Hz	-2.1 dBmV	40.0 dB	0	0

Total Correctables Total Uncorrectables

0

0

Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power

1		ATDMA		5120 Ksym/sec	24200000 Hz	38.3 dBmV
2		TDMA		2560 Ksym/sec	19400000 Hz	38.3 dBmV
3		ATDMA		5120 Ksym/sec	30600000 Hz	39.5 dBmV
4		ATDMA		2560 Ksym/sec	37000000 Hz	40.8 dBmV

[MsRaye]

Levels look good, but the correctables got zeroed out at the last reset.

 It may be the node you're on is overloaded.

Make sure you've got cloud, onedrive and sync turned off as well as any devices trying to run IPv6... see if that helps

[rakevinwr]

Yah, running on just the laptop at the moment, no extra service or anything running over network phones off etc.

Whats the best way to approach TWC/Spectrum if it does turn out the node is overloaded?

[MsRaye]

Are you getting speeds on TWC's speedtest site lower than 80% of what you're paying for? If so complain.

 https://www.timewarnercable.com/en/support/speed-test.html

[rakevinwr]

Honestly speeds are coming in OK its just the massive lag spikes that kill any ability to play online games or work with services that require stable latency.

[MsRaye]

you're on a wired connection, correct? What speed are you paying for?

[rakevinwr]

200Mb/s down 20Mb/s up
Speed tests are right on the button with crap latency.

Wired straight in to the modem without anything between

[MsRaye]

You may be having the too fast- burst issue.  or possibly a bad/ counterfeit cat5e cable. I assume this is an all in one, probably a tg 1670/72  without an external router....

What's a tracert to your game server or lets say blizzard.com look like?