Newcomer

Ethernet speeds @ 5MBPS and upload speed .50mbps

This has been happening since Thursday morning 12/6/18. The wifi and ethernet speeds are suffering a major slow down and make the internet alsmot unusable. Is there some sort of outage or something? 

2 REPLIES
Helper

Re: Ethernet speeds @ 5MBPS and upload speed .50mbps

Have you called customer service to report it? Do you have access to your modem's signal levels page? It can help us diagnose if there is some sort of coax issue.

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Lead Moderator

Re: Ethernet speeds @ 5MBPS and upload speed .50mbps

 

 

Some information  you can post that would help diagnose the issue can be found

here: /DATA-TO-POST-TO-GET-HELP-FROM-THE-COMMUNITY/

 

Regards,

Julia R.

Spectrum-Social Media Customer Care

Lead Moderator-Community Forums