Seasoned Contributor

Re: Downstream Routing Issue a) How to really trace b) How to report

OK, this is now getting really beyond a joke.  It's almost a month since I reported the initial issue of not being able to connect to my external e-mail provider.

 

It's been 3 weeks since I reported I cannot access a number of .mil sites that I need to do my "day job".

 

I've been through too many calls and up to now, 2 supervisors, the first who promised faithfully to keep me updated with progress and I haven't heard of since.  The last supervisor suggested they come out and change my modem.  Please, is that your suggestion for everything.

 

So, before I go postal at the local office, what else can I do to try and get someone with some real influence to look at this, before I get fired from my "day job".

 

Cheers.

Expert

Re: Downstream Routing Issue a) How to really trace b) How to report

contac the mil sites help desk,,,

 

Helper

Re: Downstream Routing Issue a) How to really trace b) How to report

As a test, I put both of these addresses below into browser and both reached the intended website without issue. So from Austin Texas routing seems to work. just fyi

https://webhosting.att.com/    Web Design, Web Hosting & Online Marketing | AT&T Website Solutions

https://websitesmail.att.com/#/login    Webmail 7.0

 

Also, your Aliases don't seem to work. 

redrock in Austin, Tx
Expert

Re: Downstream Routing Issue a) How to really trace b) How to report

wonder if he's on a vpn or has gov mandated spyware...

 

Seasoned Contributor

Re: Downstream Routing Issue a) How to really trace b) How to report

@MsRayewrote:

contac the mil sites help desk,,,

 

 Already tried that.  No problems, and the Help Desk could reach all the sites with out any problem.  Just like @redrock could get to my AT&T mail provider, which I still can't.

@redrockwrote:

Also, your Aliases don't seem to work. 

 Not sure what you meant there.


@MsRayewrote:

wonder if he's on a vpn or has gov mandated spyware...

 


A couple of the Web addresses I'm trying to get to are in fact VPN gateways, but no spyware.  Cat LOL

 

For the last week, I've been running traces to both my POP3 account and also to one of the .mil sites.  The results, especially for the POP3 is interesting.

 

For the .mil:

 

02/15/18-17:03:12 - Script started offline
02/16/18-22:51:38 - Offline for 107306 seconds
02/16/18-23:53:41 - Online for 3723 seconds
02/18/18-04:15:28 - Offline for 102107 seconds
02/18/18-04:15:43 - Online for 15 seconds
02/18/18-23:51:47 - Offline for 70564 seconds
02/19/18-00:52:58 - Online for 3671 seconds
02/21/18-00:50:53 - Offline for 172675 seconds
02/21/18-01:51:37 - Online for 3644 seconds
02/21/18-02:06:08 - Offline for 871 seconds
02/21/18-02:06:23 - Online for 15 seconds
02/23/18-01:51:27 - Offline for 171904 seconds
02/23/18-01:51:42 - Online for 15 seconds
02/25/18-01:52:34 - Offline for 172852 seconds
02/25/18-02:52:42 - Online for 3608 seconds
02/26/18-15:39:55 - Script killed after 132433 seconds

02/26/18-15:54:16 - Script started offline
03/01/18-02:51:05 - Offline for 212209 seconds
03/01/18-03:51:02 - Online for 3597 seconds

 

And the POP3:

02/28/18-01:03:23 - Offline for 7141 seconds
02/28/18-01:04:03 - Online for 40 seconds
02/28/18-03:03:25 - Offline for 7162 seconds
02/28/18-03:04:26 - Online for 61 seconds
02/28/18-05:03:26 - Offline for 7140 seconds
02/28/18-05:04:22 - Online for 56 seconds
02/28/18-07:03:25 - Offline for 7143 seconds
02/28/18-07:04:26 - Online for 61 seconds
02/28/18-09:03:26 - Offline for 7140 seconds
02/28/18-09:04:07 - Online for 41 seconds
02/28/18-11:03:47 - Offline for 7180 seconds
02/28/18-11:04:22 - Online for 35 seconds
02/28/18-13:03:22 - Offline for 7140 seconds
02/28/18-13:04:44 - Online for 82 seconds
02/28/18-15:03:22 - Offline for 7118 seconds
02/28/18-15:04:08 - Online for 46 seconds
02/28/18-17:03:23 - Offline for 7155 seconds
02/28/18-17:04:24 - Online for 61 seconds
02/28/18-19:03:39 - Offline for 7155 seconds
02/28/18-19:04:15 - Online for 36 seconds
02/28/18-21:03:30 - Offline for 7155 seconds
Not really on-line for 20 minutes.  Port was in FIN_WAIT1 which has a longer time-out
02/28/18-21:20:23 - Online for 1013 seconds
02/28/18-23:03:25 - Offline for 6182 seconds
02/28/18-23:04:21 - Online for 56 seconds
03/01/18-01:03:28 - Offline for 7147 seconds
Not really on-line for 20 minutes.  Port was in FIN_WAIT1 which has a longer time-out
03/01/18-01:19:30 - Online for 962 seconds
03/01/18-03:03:14 - Offline for 6224 seconds
03/01/18-03:05:01 - Online for 107 seconds
03/01/18-05:03:15 - Offline for 7094 seconds
03/01/18-05:04:06 - Online for 51 seconds
03/01/18-07:03:29 - Offline for 7163 seconds
03/01/18-07:04:25 - Online for 56 seconds
03/01/18-09:03:17 - Offline for 7132 seconds
Not really on-line for 20 minutes.  Port was in FIN_WAIT1 which has a longer time-out
03/01/18-09:20:34 - Online for 1037 seconds

Oh, and BTW.  I can get to all the sites without issue if I either use my phone as a hot-spot.  Or I drag a couple of laptops to the local StarSucks.

Cheers.

Expert

Re: Downstream Routing Issue a) How to really trace b) How to report

Don't reset the modem, copy and past the signal level page... That can be a big part of your problem

 

Highlighted
Seasoned Contributor

Re: Downstream Routing Issue a) How to really trace b) How to report

Care to explain how a modem problem can cause an issue to the same handful of IP addresses solidly, and no others.  But WTH.

 

ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectedUncorrectables
1LockedQAM2569567000000 Hz8.9 dBmV41.9 dB41151
2LockedQAM25610573000000 Hz8.7 dBmV41.6 dB42112
3LockedQAM25611579000000 Hz8.7 dBmV41.5 dB45160
4LockedQAM25612585000000 Hz8.6 dBmV41.3 dB53166
5LockedQAM25613591000000 Hz8.7 dBmV40.9 dB43175
6LockedQAM25614597000000 Hz8.3 dBmV40.7 dB49129
7LockedQAM25618621000000 Hz8.6 dBmV40.4 dB54153
8LockedQAM25616609000000 Hz8.6 dBmV40.6 dB7933
9LockedQAM25617615000000 Hz8.6 dBmV40.5 dB48159
10LockedQAM25620633000000 Hz8.7 dBmV40.3 dB6267
11LockedQAM25631699000000 Hz8.6 dBmV40.0 dB3628
12LockedQAM25627675000000 Hz9.1 dBmV40.0 dB5558
13LockedQAM25628681000000 Hz9.2 dBmV40.2 dB3445
14LockedQAM25629687000000 Hz9.0 dBmV40.1 dB2329
15LockedQAM25626669000000 Hz9.1 dBmV40.2 dB3745
16LockedQAM25632705000000 Hz8.5 dBmV39.9 dB2929

 

ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA195120 Ksym/sec30600000 Hz43.8 dBmV
2LockedTDMA172560 Ksym/sec18500000 Hz41.8 dBmV
3LockedATDMA185120 Ksym/sec23300000 Hz42.0 dBmV
4LockedATDMA205120 Ksym/sec37000000 Hz43.5 dBmV


Cheers.

Expert

Re: Downstream Routing Issue a) How to really trace b) How to report

You have broadcast TV/ 4G cellular ingress and noise resulting in skipped channels, uncorrected on others. VPN's can't handle ANY  uncorrectables, especially on the home channel.

Ccorrectables and uncorrectables, especially if it's node wide, slow down everyone on the node and results in timeouts, 403/404 errors to some sites, especially if your malware and av are trying to resolve the site.

 Something is corroded or loose, it needs to be fixed before you can troubleshoot further.

Otherwise you're beating a dead horse.

Copy and paste a cmd level tracert to google.com and then a site you can't connect to:

that should show excessive times, note how long it takes to resolve a route after the first hop to your router.