Danville KY 40423 connectivity issues for past 2 months no resolution STILL

[Mentat]

Greetings,

Long story short. Been having issues for months techs have replaced equipment 3 times and ran a new line from TAP to 2 way SPLITTER to MODEM no other connections. 

The logs you see are the most current, I have some that show it when its dropping bonded channels. POWER SNR UNCORRECTABLES all seem off. 

I have had so many people come out over this issue and nobody can ever fix it. Why are you doing this to you customers? Replacing the equipment is not the solution.

I have spent countless hours dealing with this and can never get to the person that KNOWS whats going on here.

System:	ARRIS DOCSIS 3.0 / PacketCable 2.0 Touchstone Telephony Modem HW_REV: 1 VENDOR: ARRIS Group, Inc. BOOTR: 2.2.0.45 SW_REV: 9.1.103J8.SIP.PC20.TW MODEL: TM1602AP2
Serial Number:	74W2WL535100389
Options:

 Firmware Build and Revisions

Firmware Name:	TS0901103J8_050616_1602.TM_PC20_TW
Firmware Build Time:	Fri May 6 16:23:14 EDT 2016

Date Time	Event ID	Event Level	Description
9/3/2017 15:45	84000700	5	RCS Partial Service;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:45	84020200	5	Lost MDD Timeout;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:45	84000700	5	RCS Partial Service;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:45	84020200	5	Lost MDD Timeout;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:45	84000700	5	RCS Partial Service;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:45	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:45	84000700	5	RCS Partial Service;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:45	84020200	5	Lost MDD Timeout;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:46	84000700	5	RCS Partial Service;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:46	84020200	5	Lost MDD Timeout;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:46	84000700	5	RCS Partial Service;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:46	84000500	3	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:46	84000700	5	RCS Partial Service;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:46	84000500	3	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:46	84000700	5	RCS Partial Service;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:46	84020200	5	Lost MDD Timeout;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:46	84000700	5	RCS Partial Service;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:51	84020200	5	Lost MDD Timeout;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:51	84000700	5	RCS Partial Service;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:53	84020200	5	Lost MDD Timeout;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;

 PacketCable(MTA) Events

Downstream

	DCID	Freq	Power	SNR	Modulation	Octets	Correcteds	Uncorrectables
Downstream 1	2	777.00 MHz	3.90 dBmV	38.26 dB	256QAM	13347195	1141078	987614
Downstream 2	1	771.00 MHz	5.00 dBmV	38.61 dB	256QAM	6406569	1103042	1363434
Downstream 3	3	783.00 MHz	3.10 dBmV	37.94 dB	256QAM	9322901	953232	685355
Downstream 4	4	789.00 MHz	2.60 dBmV	37.94 dB	256QAM	8491536	713909	374757
Downstream 5	5	795.00 MHz	2.40 dBmV	38.61 dB	256QAM	7809478	514963	262923
Downstream 6	6	801.00 MHz	2.30 dBmV	38.61 dB	256QAM	7811503	599757	277364
Downstream 7	7	807.00 MHz	2.20 dBmV	38.61 dB	256QAM	7570275	1533757	464802
Downstream 8	8	813.00 MHz	2.40 dBmV	38.98 dB	256QAM	8416447	1025545	538988
Downstream 9	9	819.00 MHz	2.60 dBmV	38.61 dB	256QAM	8371146	872884	969783
Downstream 10	10	825.00 MHz	3.30 dBmV	38.61 dB	256QAM	9713717	891118	1270211
Downstream 11	11	831.00 MHz	5.60 dBmV	37.36 dB	256QAM	6496578	871758	1893317
Downstream 12	12	837.00 MHz	8.70 dBmV	37.64 dB	256QAM	7172063	2292279	1954548
Downstream 13	13	843.00 MHz	6.50 dBmV	35.60 dB	256QAM	6166674	1615364	1869100
Downstream 14	14	849.00 MHz	3.30 dBmV	36.61 dB	256QAM	13430756	2389277	1806514
Downstream 15	15	855.00 MHz	1.30 dBmV	37.36 dB	256QAM	15054940	3446761	1818685
Downstream 16	16	861.00 MHz	0.00 dBmV	37.36 dB	256QAM	13386671	2252823	1497068

Reset FEC Counters

Upstream

	UCID	Freq	Power	Channel Type	Symbol Rate	Modulation
Upstream 1	22	24.20 MHz	47.50 dBmV	DOCSIS2.0 (ATDMA)	5120 kSym/s	16QAM
Upstream 2	24	37.00 MHz	48.00 dBmV	DOCSIS1.x (TDMA)	2560 kSym/s	16QAM
Upstream 3	23	30.60 MHz	47.75 dBmV	DOCSIS2.0 (ATDMA)	5120 kSym/s	16QAM
Upstream 4	21	19.40 MHz	46.50 dBmV	DOCSIS1.x (TDMA)	2560 kSym/s	16QAM

 Status

System Uptime:	0 d: 5 h: 24 m
Computers Detected:	staticCPE(1), dynamicCPE(1)
CM Status:	OPERATIONAL
Time and Date:	Sun 2017-09-03 15:54:58

 Interface Parameters

Interface Name	Provisioned	State	Speed (Mbps)	MAC address
LAN	Enabled	Up	1000(Full)	2C:7E:81:BE:E1E
CABLE	Enabled	Up	-----	2C:7E:81:BE:E1F
MTA	NotInitiated	Down	-----	2C:7E:81:BE:E1:E0

[MsRaye · Accepted solution]

if you're internet only, there should be no splitters, modem must be connected directly to the outside grounding block...

BUT, YOU HAVE A CIAXIAL ISSUE AND NEED TWC OUT, I'll bet the outside line is all chewed up and is waterlogged and needs to be replaced, All your DS levels are bad and correction is out of limits for any reliable service.

 You are throwing modems at a coaxuial issue, get TWC/Spoectrum out