Reposting my issue from 1/3/18, since the “REPLY” button is no available any longer.
Since June, we have been having daily phone and internet outages – one to three times a day. There is no consistency as to when it happens. We are casual internet users – just browsing - no movie streaming or gaming. Sometimes the phone connection will drop during a conversation. Some outages occur even when we are not on the internet or using the phone. We notice the outage because we see the modem is rebooting.
Spectrum has been trying to fix this since June.
The following is a recap of all the things that have been done to try to resolve the outages:
Unfortunately, we continue to experience 1-3 phone/internet outages a day.
?? Does anyone have any other ideas how to resolve this??
Further down, I will post pics of our recent status page and Event Log info – notice the January 1, 1970 activity!
Here is a screen shot of a wacky status page from 2/16 - lots of Correcteds/Uncorrectables
Here is recent status page and Event Log info – notice the January 1, 1970 activity!
Any suggestions on how to get this finally fixed would be greatly appreciated!
Solved! Go to Solution.
Take a photo of the tap off at the street... This is a coaxial issue, probably along the street somewhere.. Let's see how bad the pedestals are...
copy and paste the signal page tomorrow. The partial service errors are telling me there's channels dropping as well.
this could be ingress from tv ch's 45,47,49,50 and 4G cellular
Have you seen them cutting in new lines the past 2 days?
Here's pics of the street pedestal... is this what you need to see?
I haven't seen any new lines going in recently.
I am at work now, but when I get home tonight I will post a pic of a fresh signal page.
Thanks for your help!
Customer @BVW has expressed major concern about entries in the status log bearing the date stamp January 1, 1970. He is apparently not aware that 1/1/1970 is always the default starting date in the modem's memory after a power cycle. So far nobody has advised him that it's part of the DOCSIS specification for all modems and nothing to worry about by itself. The real question is "Why didn't my modem reset its internal clock from the host server?" and the answer usually appears in the prior few lines of the status log. In his case the previous entry says SYNC Timing Synchronization failure - Loss of Sync", and the next two lines are "No ranging response received - T3 timeout", followed by "RCS Partial Signal."
The reported data transfer speeds suggest the modem is provisioned for 30 Mbps down / 5 Mbps Up.
OK... you won't believe this... internet/phone outage occured while I was posting the current log status! Now that I am back online, I will post both the 'before' and 'after' status logs.
Looks like a total loss of signal and a reset
Or maybe a power loss.
There were no errors since the 18th which is strange, wonder if this is a bad modem or bad power supply/