Participant

Re: DNS issues - Cleveland area?

I have a friend that lives about 6 miles away from me, with TWC 30M, and he states that he has no DNS issues at all, since bringing it to his attention yesterday.   I'm not looking for the misery loves company cliche, but I find more comfort in knowing that it's not isolated to something with my particular connection.  =)

 

 

Participant

Re: DNS issues - Cleveland area?

Here is my tracert to DNS.

 

C:\Users\BwoozledQ9550>tracert 209.18.47.61

Tracing route to 209.18.47.61 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 8 ms 7 ms 8 ms 142.254.155.109
3 444 ms 20 ms 20 ms 24.164.98.41
4 13 ms 13 ms 12 ms be22.bathoh0601r.midwest.rr.com [24.33.103.102]
5 21 ms 22 ms 15 ms be12.pltsohae01r.midwest.rr.com [65.29.1.89]
6 19 ms 22 ms 22 ms be25.clmkohpe01r.midwest.rr.com [65.29.1.28]
7 17 ms 18 ms 17 ms agg1.clmkohpe38r.midwest.rr.com [65.29.1.247]
8 17 ms 17 ms 25 ms dns-cac-lb-01.rr.com [209.18.47.61]

Trace complete.

 

Participant

Re: DNS issues - Cleveland area?

Here is my tracert to DNS.

 

C:\Users\BwoozledQ9550>tracert 209.18.47.61

Tracing route to 209.18.47.61 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 8 ms 7 ms 8 ms 142.254.155.109
3 444 ms 20 ms 20 ms 24.164.98.41
4 13 ms 13 ms 12 ms be22.bathoh0601r.midwest.rr.com [24.33.103.102]
5 21 ms 22 ms 15 ms be12.pltsohae01r.midwest.rr.com [65.29.1.89]
6 19 ms 22 ms 22 ms be25.clmkohpe01r.midwest.rr.com [65.29.1.28]
7 17 ms 18 ms 17 ms agg1.clmkohpe38r.midwest.rr.com [65.29.1.247]
8 17 ms 17 ms 25 ms dns-cac-lb-01.rr.com [209.18.47.61]

Trace complete.

 

Uptime after last reboot 36 hours...

 

Startup Procedure

ProcedureStatusComment
Acquire Downstream Channel Locked
Connectivity StateOKOperational
Boot StateOKOperational
Configuration FileOK 
SecurityEnabledBPI+
DOCSIS Network Access EnabledAllowed 

 

 
Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectedUncorrectables
1LockedQAM2561657000000 Hz1.6 dBmV39.1 dB00
2LockedQAM2562663000000 Hz1.5 dBmV39.1 dB00
3LockedQAM2563669000000 Hz1.8 dBmV39.4 dB00
4LockedQAM2564675000000 Hz2.5 dBmV38.8 dB00
5LockedQAM2565681000000 Hz2.2 dBmV39.4 dB00
6LockedQAM2566687000000 Hz2.7 dBmV39.4 dB00
7LockedQAM2567693000000 Hz2.9 dBmV39.5 dB00
8LockedQAM2568699000000 Hz2.4 dBmV39.5 dB00
9LockedQAM2569705000000 Hz2.4 dBmV39.4 dB00
10LockedQAM25610711000000 Hz3.0 dBmV39.6 dB00
11LockedQAM25611717000000 Hz2.9 dBmV39.5 dB00
12LockedQAM25612723000000 Hz3.4 dBmV39.3 dB00
13LockedQAM25613729000000 Hz3.3 dBmV39.5 dB00
14LockedQAM25614735000000 Hz2.6 dBmV39.4 dB00
15LockedQAM25615741000000 Hz2.9 dBmV39.5 dB00
16LockedQAM25616747000000 Hz2.8 dBmV39.5 dB00

 

 
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA345120 Ksym/sec24200000 Hz38.8 dBmV
2LockedTDMA332560 Ksym/sec19400000 Hz38.3 dBmV
3LockedATDMA355120 Ksym/sec30600000 Hz39.3 dBmV
4LockedATDMA362560 Ksym/sec37000000 Hz39.5 dBmV



 

Current System Time: Thu Feb 09 16:41:09 2017

 

Microsoft Windows [Version 10.0.14393]

C:\Users\BwoozledQ9550>tracert 209.18.47.61

Tracing route to dns-cac-lb-01.rr.com [209.18.47.61]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 8 ms 8 ms 142.254.155.109
3 336 ms 88 ms 21 ms 24.164.98.41
4 13 ms 13 ms 12 ms be22.bathoh0601r.midwest.rr.com [24.33.103.102]
5 19 ms 14 ms 15 ms 65.29.1.89
6 23 ms 23 ms 22 ms be25.clmkohpe01r.midwest.rr.com [65.29.1.28]
7 18 ms 18 ms 17 ms agg1.clmkohpe38r.midwest.rr.com [65.29.1.247]
8 17 ms 16 ms 17 ms dns-cac-lb-01.rr.com [209.18.47.61]

Trace complete.

C:\Users\BwoozledQ9550>

 

Here is my latest tracert, midnight.

 

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\M1-Lat6420>tracert 209.18.47.62

Tracing route to dns-cac-lb-02.rr.com [209.18.47.62]
over a maximum of 30 hops:

1 5 ms <1 ms 1 ms 192.168.0.1
2 10 ms 8 ms 9 ms 142.254.155.109
3 20 ms 34 ms 23 ms 24.164.98.41
4 14 ms 13 ms 13 ms be22.bathoh0601r.midwest.rr.com [24.33.103.102]
5 22 ms 22 ms 22 ms 65.29.1.89
6 15 ms 14 ms 22 ms be10-10.clevohek02r.midwest.rr.com [65.29.1.31]
7 17 ms 23 ms 15 ms be25.clevohek01r.midwest.rr.com [65.29.1.32]
8 17 ms 13 ms 20 ms tge9-2.clevohek03r.midwest.rr.com [65.189.140.157]
9 13 ms 12 ms 12 ms 65.29.1.153
10 13 ms 12 ms 13 ms dns-cac-lb-02.rr.com [209.18.47.62]

Trace complete.

C:\Users\M1-Lat6420>ping 209.18.47.61

Pinging 209.18.47.61 with 32 bytes of data:
Reply from 209.18.47.61: bytes=32 time=18ms TTL=57
Reply from 209.18.47.61: bytes=32 time=17ms TTL=57
Reply from 209.18.47.61: bytes=32 time=18ms TTL=57
Reply from 209.18.47.61: bytes=32 time=19ms TTL=57

Ping statistics for 209.18.47.61:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 19ms, Average = 18ms

C:\Users\M1-Lat6420>tracert www.bgr.com

Tracing route to bgr.com [192.0.79.32]
over a maximum of 30 hops:

1 1 ms <1 ms 2 ms 192.168.0.1
2 17 ms 8 ms 8 ms 142.254.155.109
3 26 ms 21 ms 32 ms 24.164.98.41
4 15 ms 13 ms 14 ms be22.bathoh0601r.midwest.rr.com [24.33.103.102]
5 27 ms 16 ms 14 ms be12.pltsohae01r.midwest.rr.com [65.29.1.89]
6 22 ms 23 ms 22 ms be25.clmkohpe01r.midwest.rr.com [65.29.1.28]
7 33 ms 30 ms 38 ms 66.109.6.68
8 223 ms 263 ms 39 ms 66.109.6.20
9 28 ms 28 ms 30 ms 0.ae2.pr1.chi10.tbone.rr.com [107.14.17.196]
10 29 ms 29 ms 29 ms chi-b21-link.telia.net [213.248.76.97]
11 29 ms 36 ms 29 ms automattic-ic-310140-chi-b21.c.telia.net [213.248.88.162]
12 29 ms 28 ms 28 ms wordpress.com [192.0.79.32]

Trace complete.

C:\Users\M1-Lat6420>

 

Talked with TWC tonight, via chat.  They are sending a tech next week.  Support was cordial and empathized.  Sent a signal to hit my model and results said connectivity was good, although I did provide that bandwidth speeds and latency was fine.  All problems seemed isolated around dns issues.

 

As you speculated, MRaye, using Google DNS and OpenDNS at router level didn't do anything to improve matters.  I have since switched back to TWC 61/62 dns servers.  My neighbor, who is also a TWC internet customer, said that he is having the same kind of issues, starting back 2-3 days ago.

Expert

Re: DNS issues - Cleveland area?

This where there's an issue:

3 444 ms 20 ms 20 ms 24.164.98.41  

It has to be at Lakeside 

 

Interesting path at times to Bath and then to Portage lakes to get to the DNS down in Columbus.

If there is still a head end at Lakeside, you will be on a different node than your friend.  I assume you're over near Chinatown rather than towards downtown. Some buildings like Reserve sq have their own node since there's so many units in it.

 

Participant

Re: DNS issues - Cleveland area?

Yes, I am in Chinatown.  My friend in Lakewood says he has no issues on his TWC.  My neighbor behind me says he has the same issues that I do.

 

So, how do I approach this to have it rectified?

Participant

Re: DNS issues - Cleveland area?

Yes, I am in Chinatown.  My friend in Lakewood says he has no issues on his TWC.  My neighbor behind me says he has the same issues that I do.

 

So, how do I approach this to have it rectified?

 

*** Sorry, got duplicated. - with the issues that I am having, it takes about 4-5 tries before I can get the post to save, but one of the earlier attempts must have made it through, despite the site timing out.  

Newcomer

Re: DNS issues - Cleveland area?

I'm having issues as well...downtown cleveland. Mine's been this way since Wed night...any idea on how to fix? I changed my DNS to google but someone mentioned that wouldn't help...and they're right...

Expert

Re: DNS issues - Cleveland area?

Downtown cleveland has a lot of nodes... some for a single building only.

where are you?

 I recomend you both report this to TWC...

 

BTW, lakewoods not even close, node wise.

 

Participant

Re: DNS issues - Cleveland area?

MsRaye,

I reported this to TWC last night and the support rep on chat was very understanding and helpful.  He created a work order to have a tech visit next Friday.

 

What would you suggest that I have ready for him/her when the tech arrives next week?  I will have printouts of my model status logs, event logs, trace routes, ping tests, etc.

 

What verbage should I use to direct the tech to the dns issue?  Should I suggest that the node that I am on is problematic and likely overloaded?

 

Is there a way to switch my nodes myself (e.g. numerous router reboots, modem reboots, etc.)?

 

Thanks again for your advice.

Participant

Re: DNS issues - Cleveland area?

HI RMSmith.

 

I first noticed the issue on Wednesday evening also.  Actually my son brought it to my attention by asking if our internet was out.

 

The last time our TWC internet was out was when I went through a string of cable rips from trucks going down my street.  After 3 events, TWC finally chose to route my pole drop from a higher angle and it's been great ever since...well, since Wednesday evening.