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Constant Dropped Service - Missing BP Configuration Setting TLV Type: 17.9

My connection has continuous issues, ever since I had Spectrum installed.  It drops the connection frequently.  I purchased a Netgear modem and returned the Spectrum modem, thinking the hardware may be the issue... it wasn't.  Tired of dropping connections... can anyone see an issue based on my logs?  Thank you.

 

 

Time

PriorityDescription
   
2018-8-22, 15:36:14Warning (5)Dynamic Range Window violation
2018-8-22, 16:28:08Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:b9:8a:76:ef:a8;CMTS-MAC=00:01:5c:6b:fa:69;CM-QOS=1.1;CM-VER=3.0;
2018-8-22, 16:29:00Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:b9:8a:76:ef:a8;CMTS-MAC=00:01:5c:6b:fa:69;CM-QOS=1.1;CM-VER=3.0;
2018-8-22, 16:29:22Critical (3)No Ranging Response received - T3 time-out;CM-MAC=b0:b9:8a:76:ef:a8;CMTS-MAC=00:01:5c:6b:fa:69;CM-QOS=1.0;CM-VER=3.0;
2018-8-22, 16:29:46Notice (6)Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
2018-8-22, 16:30:00Error (4)Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=b0:b9:8a:76:ef:a8;CMTS-MAC=00:01:5c:6b:fa:69;CM-QOS=1.1;CM-VER=3.0;
2018-8-22, 16:30:00Error (4)Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=b0:b9:8a:76:ef:a8;CMTS-MAC=00:01:5c:6b:fa:69;CM-QOS=1.1;CM-VER=3.0;
2018-8-22, 16:33:07Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:b9:8a:76:ef:a8;CMTS-MAC=00:01:5c:6b:fa:69;CM-QOS=1.1;CM-VER=3.0;
2018-8-22, 16:33:59Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:b9:8a:76:ef:a8;CMTS-MAC=00:01:5c:6b:fa:69;CM-QOS=1.1;CM-VER=3.0;
2018-8-22, 16:34:15Critical (3)No Ranging Response received - T3 time-out;CM-MAC=b0:b9:8a:76:ef:a8;CMTS-MAC=00:01:5c:6b:fa:69;CM-QOS=1.0;CM-VER=3.0;
2018-8-22, 16:34:27Notice (6)Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
2018-8-22, 16:34:40Error (4)Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=b0:b9:8a:76:ef:a8;CMTS-MAC=00:01:5c:6b:fa:69;CM-QOS=1.1;CM-VER=3.0;
2018-8-22, 16:34:40Error (4)Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=b0:b9:8a:76:ef:a8;CMTS-MAC=00:01:5c:6b:fa:69;CM-QOS=1.1;CM-VER=3.0;

 

Startup Procedure
ProcedureStatusComment
Acquire Downstream Channel567000000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
SecurityEnabledBPI+
IP Provisioning ModeIPv6 Onlyipv6Only(1)
 
Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
1LockedQAM2562567000000 Hz5.3 dBmV39.6 dB5517869410
2LockedQAM2563573000000 Hz5.3 dBmV39.7 dB5480468867
3LockedQAM2564579000000 Hz5.2 dBmV39.6 dB5436268009
4LockedQAM2565585000000 Hz5.2 dBmV39.6 dB5302467856
5LockedQAM2568603000000 Hz4.9 dBmV39.4 dB5325967441
6LockedQAM2569609000000 Hz4.7 dBmV39.4 dB5218367332
7LockedQAM25610615000000 Hz4.5 dBmV39.3 dB5355064985
8LockedQAM25611621000000 Hz4.4 dBmV39.3 dB5172065364
9LockedQAM25612627000000 Hz4.1 dBmV39.1 dB5113963662
10LockedQAM25613633000000 Hz4.1 dBmV39.2 dB5079863586
11LockedQAM25616651000000 Hz3.7 dBmV39 dB5007363912
12LockedQAM25618663000000 Hz3.3 dBmV38.6 dB4804861148
13LockedQAM25620675000000 Hz3.1 dBmV38.1 dB4762759208
14LockedQAM25624699000000 Hz2.7 dBmV38.1 dB4849459453
15LockedQAM25625705000000 Hz2.5 dBmV38 dB29758693874
16LockedQAM25628735000000 Hz1.3 dBmV37 dB4829860304
 
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA895120 Ksym/sec17800000 Hz42 dBmV
2LockedATDMA905120 Ksym/sec24200000 Hz42 dBmV
3LockedATDMA915120 Ksym/sec30600000 Hz42.3 dBmV
4LockedATDMA925120 Ksym/sec37000000 Hz42.5 dBmV
3 REPLIES 3
Proven Sharer

Re: Constant Dropped Service - Missing BP Configuration Setting TLV Type: 17.9

The extremely high number of uncorrectable errors on every DS channel indicates that you are receiving noise interference that is severely degrading the internet data signals.  You may also have video pixelation and screen freezing issues if you subscribe to Spectrum Cable TV service.  You need to call Spectrum soon and schedule a tech visit. 

This is often caused by an abraded drop cable that passes through tree branches, or by a corroded or loose cable connector in your home or outdoors.  Make sure that all connectors are "tight and bright" and that there are no unused cables connected to wall plates but not to TV or modem devices.  Check the connectors on the back sides of those wall plates too; they often loosen up over time and let iunwanted signals into the cable network.

@dstoffawill probably post some additional info about preparing for the tech visit. The details he provides are important for you to follow so that a one-trip fix gets you back on line quickly.

Proven Sharer

Re: Constant Dropped Service - Missing BP Configuration Setting TLV Type: 17.9

Do yourself a favor, walk and inspect your property.

 

Look for loose connections.  F-Connections should be slightly more than finger tight.  Look behind wallplates, and make sure those connections are tight, too.

 

Look for frayed or damaged COAX.

 

Look for unused cable outlets, whether is be a cable laying on the floor behind a piece of furniture, or an unused wall plate.  All unused outlets should be terminated with 75 ohm resistors.  If you can remove splitters and replace a splitter with a coupling, do so.

 

Leave your equipment on for at least six hours before your tech visit.  The tech needs to see the problems.  Resetting your equipment resets the error logs.

 

Have any new cell towers been installed nearby in recent weeks?

 

Having a buttoned up cable system is going to be paramount going forward, since the same RF spectrum (no pun intended) sold off the telecom companies is the same RF spectrum used by the cable companies to deliver services to its customers...

Rookie

Re: Constant Dropped Service - Missing BP Configuration Setting TLV Type: 17.9

Thank for you feedback, and @karlbeckman as well

I have a tech coming Tuesday to take a look. I have dumped a bunch of my log files from the modem into a spreadsheet for the tech to look at

Also, this was a new line install from the pole, and it runs directly through my wall, and connects to the modem. I do not have coax off that line anywhere else in the house. It must be some connection up at the pole, hopefully they find it.