Expert

Re: Constant Disconnects and Unreliable internet.

Karl, if Countrygirl is internet only, there's probably a trap killing off all/ most of the qam video channels including the ones that are encrypted only.  Those traps aren't that sharp and take a couple channels to hit 30-40 dB of attenuation and the qam data channels suffer.

I'll bet there's one at the pole tapoff block , probably a 2-70 or 2-72

A closeup picture would confirm.

 

At least the first channel (home one) isn't impaired...

 Does that modem have the correcteds and uncorrecteds unavailable? (another TWC "fix" called hide the errors Robot Sad)

There is also some evidence that if the bulk of non data qam channels are trapped out before hitting a data modem, that the data modem will perform better, however that was considering only older modems that had poorer dsp action and limited acceptance bandwidth. However a missaligned head end/ hybrid fiber node duplexers can affect even the latest 32ch full acceptance  bandwidth modems...

 

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Valued Participant

Re: Constant Disconnects and Unreliable internet.

I can not find Corrected or Uncorrecteds anywhere. I also was told they fixed something up the street during the weekend. So I have been experiencing less crashes. They claim the other modem was always showing up online or something. And the app for viewing status remotely didnt work on the arris. I am internet only. and I mention the Filter/Trap possiblities all the time to them. My current status. 

 

Startup Procedure
ProcedureStatusComment
Acquire Downstream Channel Locked
Connectivity StateOKOperational
Boot StateOKOperational
Configuration FileOK 
SecurityEnabledBPI+

 

Downstream Channel
ChannelLock StatusModulationChannel IDSymbol RateFrequencyPowerSNR
1LockedQAM25665360537555000000 Hz2.4 dBmV39.8 dB
2LockedQAM25625360537531000000 Hz-0.4 dBmV39.2 dB
3LockedQAM25635360537537000000 Hz1.2 dBmV39.7 dB
4LockedQAM25645360537543000000 Hz1.9 dBmV39.8 dB
5LockedQAM25655360537549000000 Hz2.3 dBmV39.9 dB
6LockedQAM25615360537525000000 Hz-2.9 dBmV37.9 dB
7LockedQAM25675360537561000000 Hz2.6 dBmV39.8 dB
8LockedQAM25685360537567000000 Hz2.2 dBmV39.7 dB
9LockedQAM25695360537573000000 Hz1.8 dBmV39.6 dB
10LockedQAM256105360537579000000 Hz1.7 dBmV39.6 dB
11LockedQAM256115360537585000000 Hz1.6 dBmV39.6 dB
12LockedQAM256125360537591000000 Hz1.3 dBmV39.5 dB
13LockedQAM256135360537597000000 Hz0.6 dBmV39.2 dB
14LockedQAM256145360537603000000 Hz1.2 dBmV39.4 dB
15LockedQAM256155360537609000000 Hz1.8 dBmV39.6 dB
16LockedQAM256165360537615000000 Hz2.1 dBmV39.7 dB

 

Upstream Channel
ChannelLock StatusModulationChannel IDSymbol RateFrequencyPower
1LockedQAM1612560 Ksym/sec19400000 Hz47.3 dBmV
2LockedQAM1625120 Ksym/sec24200000 Hz44.5 dBmV
3LockedQAM6435120 Ksym/sec30600000 Hz43.5 dBmV
4LockedQAM1642560 Ksym/sec37000000 Hz43.0 dBmV