Rookie

Connectivity problems in 10031

Hi All, I'm having tons of problems with my Time Warner Extreme Internet service since early this week. My plan is for 30 MBPs dl and 5MBPs ul. I'm in an apartment building with about 25 units. My info is below. I appreciate any and all help you can give....

 

Modem: Arris SB6141

Router: NetGear AC1750

The HFC Mac Address matches what TWC is seeing. The Known CPE MAC Address (Max 1) is different, don't know if that matters.

I cannot connect to the TWC speedtest but on my phone the latest speedtest results from app: 0.30 dl, 0.28 ul, 14 png.

Modem signal, up and downstream: here.

Modem logs: here.

I can't comment on the wiring to building and not sure what cable types I have. 

Traceroute to rr.com:

traceroute to rr.com (71.74.186.228), 64 hops max, 52 byte packets

 1  192.168.1.1 (192.168.1.1)  9.203 ms  0.678 ms  0.696 ms

 2  * * *

 3  tge-0-10-0-25.nycmnywi01h.nyc.rr.com (68.173.215.69)  12.786 ms * *

 4  * * agg116.nyclnyrg01r.nyc.rr.com (68.173.198.48)  32.814 ms

 5  * 66.109.3.224 (66.109.3.224)  36.345 ms  13.673 ms

 6  bu-ether12.nycmny837aw-bcr00.tbone.rr.com (66.109.6.27)  69.192 ms  64.162 ms  85.803 ms

 7  bu-ether12.chcgildt87w-bcr00.tbone.rr.com (66.109.6.25)  84.575 ms  80.051 ms  111.044 ms

 8  bu-ether11.chctilwc00w-bcr00.tbone.rr.com (66.109.6.21)  66.345 ms  84.097 ms *

 9  * bu-ether5.enwdcocd02w-bar01.tbone.rr.com (66.109.1.51)  627.517 ms  68.104 ms

10  24.161.254.58 (24.161.254.58)  63.208 ms *  81.644 ms

11  * * 71.74.186.228 (71.74.186.228)  62.905 ms

 

3 REPLIES 3
Expert

Re: Connectivity problems in 10031

you're having loads of T3 errors. Make sure all connections are a tad more than finger tight.

Call TWC... apartment buildings are horrible.

This needs a tech out, it CAN NOT BE FIXED OVER THE PHONE

 

Rookie

Re: Connectivity problems in 10031

Thanks! There's a tech coming today.

Expert

Re: Connectivity problems in 10031

Print out the error log pages, tell him that's unacceptable.