I live in Rowlett, TX. My neighborhood has been having issues with the internet just completely dropping for minutes at a time and then coming back. I know it’s not just me because I have spoken to multiple people. Happens about 10 times a night and some nights are worse than others. I’ve never seen anything like this. Seen ISPs get super slow during certain times but never dropping completely. Something needs to be done out here.
You AND your neighbors need to keep calling for tech service appointments. If the problem is really a node or headend or something like that the in-home techs will have to escalate it up the food chain to those crews.