I've just recently started having some connectivity issues. It first manifested itself in slower than expected upload speeds. And now, I'm having issues all around with slower than expect download and upload speeds.
I've tried resetting the modem a couple of times and contacted Spectrum support and I have a tech coming out tomorrow. I thought I would come here in the meantime with some screenshots from my modem to see if anyone sees anything out of the ordinary. The Spectrum support person said things look good on their end but believe me, things are not good.
I only have Spectrum internet (no TV and no phone). What other information can I provide?
Solved! Go to Solution.
Thanks for the insights. There actually is a splitter on the line just before connecting to the modem. It was installed by a tech a few months ago. He was saying the signal coming in was too hot so he put the splitter on to reduce that. The other end of the splitter is terminated.
Turns out yesterday's issue was a Spectrum service outage. Unfortunately it took about 2 hours on support with them before they let me know that. Things a MUCH better today and speeds are in line with what I am paying for.
But I will definitely keep the things you mentioned in mind going forward.