Highlighted
Browser

Connection issues

I have been having connection issues for a few months now and i can't seem to figure out the issue. It's completely random too and only last for maybe 30 seconds at a time. I lag in games, streaming services will stop and buffer and it happens on all of my devices wired or wireless. I thought it was maybe my router going but i'm starting to think it's something else. Here are my signals on my modem if anyone can take a look and let me know if they see anything it would be much appreciated. Something i thought i should mention i get really bad bufferbloat if i don't set up Qos on my router (AC68U) which is running Asuswrt-Merlin. Modem is a Motorola SB6183 that's maybe a year and a half half old.  The modem was last rebooted 19 days ago do you think i have a high number of uncorrectables for such a short period of time? I used to have TV service until I switched to online only so there are a few cables unhooked. There is a cable running from the outside terminal up to the bedroom unhooked. There is a cable running from the outside terminal to a signal booster in the basement that then runs back outside and up to another room that used to have DVR. Then there is one more cable that runs from the outside terminal into the basement up to the living room that splits into 3 lines. One goes to the modem from spectrum for phone service. One goes to our modem we own for internet. And the last one used to be hooked up to a DVR until we switched to online only. The splitter is a 3 way and a tech told me it would fine to leave the cable unhooked with the 3 way splitter. Thanks

 

Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectedUncorrectables
1LockedQAM2562513000000 Hz8.6 dBmV45.0 dB132892385
2LockedQAM2561507000000 Hz8.8 dBmV42.8 dB117611439
3LockedQAM2564525000000 Hz8.8 dBmV45.0 dB138831265
4LockedQAM2565531000000 Hz8.9 dBmV45.1 dB145962835
5LockedQAM2566537000000 Hz8.7 dBmV45.0 dB151622172
6LockedQAM2567543000000 Hz9.0 dBmV45.1 dB160652506
7LockedQAM2568549000000 Hz9.0 dBmV45.1 dB152862346
8LockedQAM2563519000000 Hz8.5 dBmV44.9 dB195361549
9LockedQAM25617603000000 Hz9.3 dBmV44.8 dB192172413
10LockedQAM2569555000000 Hz9.0 dBmV45.1 dB200712673
11LockedQAM25611567000000 Hz9.0 dBmV44.9 dB239723569
12LockedQAM25612573000000 Hz9.0 dBmV44.6 dB264091965
13LockedQAM25613579000000 Hz8.8 dBmV44.6 dB231301774
14LockedQAM25614585000000 Hz9.1 dBmV44.7 dB283172839
15LockedQAM25610561000000 Hz9.0 dBmV45.0 dB196791232
16LockedQAM25615591000000 Hz9.0 dBmV44.7 dB237643001

 

 
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA25120 Ksym/sec24200000 Hz47.3 dBmV
2LockedTDMA12560 Ksym/sec19400000 Hz46.3 dBmV
3LockedATDMA35120 Ksym/sec30600000 Hz48.0 dBmV
4LockedATDMA45120 Ksym/sec37000000 Hz

48.8 dBmV

 

8 REPLIES 8
Browser

Re: Connection issues

Fri Mar 01 14:10:12 2019Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.1;CM-VER=3.0;
Fri Feb 22 08:52:33 2019Warning (5)MDD message timeout;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.1;CM-VER=3.0;
Fri Feb 22 08:52:33 2019Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.1;CM-VER=3.0;
Fri Feb 22 08:50:35 2019Warning (5)MDD message timeout;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.1;CM-VER=3.0;
Fri Feb 22 08:50:32 2019Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.1;CM-VER=3.0;
Fri Feb 22 08:50:31 2019Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 20 11:52:17 2019Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 14 21:30:24 2019Warning (5)MDD message timeout;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 12 07:49:57 2019Notice (6)TLV-11 - unrecognized OID;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 12 07:49:56 2019Error (4)Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 12 07:49:56 2019Error (4)Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedNotice (6)Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)TFTP Request Retries exceeded, CM unable to register
Time Not EstablishedCritical (3)TFTP failed - Request sent - No Response;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)TFTP Request Retries exceeded, CM unable to register
Time Not EstablishedCritical (3)TFTP failed - Request sent - No Response;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)TFTP Request Retries exceeded, CM unable to register
Time Not EstablishedCritical (3)TFTP failed - Request sent - No Response;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:00:00:00:00:00;CM-
Browser

Re: Connection issues

Thu Oct 25 23:13:49 2018Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Thu Oct 25 23:13:46 2018Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 25 23:13:46 2018Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 25 23:13:41 2018Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 25 23:13:41 2018Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 25 23:13:39 2018Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 25 23:13:39 2018Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 25 23:13:26 2018Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 25 23:13:25 2018Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 25 23:13:25 2018Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 25 23:13:19 2018Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:01:5c:6a:82:5e;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e7:21:ff;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Proven Sharer

Re: Connection issues

The tech who said you could leave all of those unused cables connected was wrong.  They act as antennas, bringng outside noise into your home cable network, so they need to be disconnected.  The amplifier and extra splitters also should be removed unless a Spectrum home servide tech determines that they are needed to deliver good quality signals to your internet and phone modems. 

 

Make a service appointment and have the Spectrum tech properly revise your home cable network and modems and adjust the line levels at the pole drop if necessary.  Since you have changed the equipment and services you are paying for, that would normally be considered a free service visit.  If you choose to provide your own router, you are responsible for its programming and maintenance, along with your home LAN wiring and WiFi. 

Contributor

Re: Connection issues

Your signals look pretty darn good to me. What is the make/model/brand of your modem? Is it possible it's a puma 6 chipset?
https://approvedmodemlist.com/intel-puma-6-modem-list-chipset-defects/
Helper

Re: Connection issues


@rocketjetz wrote:
Your signals look pretty darn good to me. What is the make/model/brand of your modem? Is it possible it's a puma 6 chipset?
https://approvedmodemlist.com/intel-puma-6-modem-list-chipset-defects/

He's using the SB6183...not a puma 6 issue.

Browser

Re: Connection issues

They got a tech coming out tomorrow to update the wiring for our current services. Hopefully it's as simple as having all the unhooked cables causing interference. Thanks.
Helper

Re: Connection issues

Keep us updated on the how that visit goes...maybe signal levels post-visit to compare.

Browser

Re: Connection issues

Tech came replaced all the wiring. Said the wiring from the pole to the house had gotten water in it and corroded. He removed all the old wiring so they couldn't cause issues. Hopefully i will have no more issues. Thanks all.