Observer

Connection dropping same time every night

This has been an ongoing daily problem for only about a month now. We've had service for several years with no issues until now. I have an older ARRIS (502G) Modem provided by TWC/Spectrum. It's always just around 8pm every day. Our typical 100-150mbps goes down to a measly 20 and we're unable to do anything online at all. Spectrum is sending out a new modem this week but was hoping someone might have some insight prior to installing the new one.

Any ideas?
4 REPLIES 4
Observer

Re: Connection dropping same time every night

Date Time Event ID Event Level Description
***** 20000200 3 No Ranging Response received - T3 time-out
***** 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
***** 20000200 3 No Ranging Response received - T3 time-out
***** 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
***** 18000200 3 UCD invalid or channel unusable
***** 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
***** 20000200 3 No Ranging Response received - T3 time-out
***** 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
***** 18000200 3 UCD invalid or channel unusable
9/22/2018 8:22 20000200 3 No Ranging Response received - T3 time-out
***** 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
***** 20000200 3 No Ranging Response received - T3 time-out
***** 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
***** 18000200 3 UCD invalid or channel unusable
10/1/2018 11:06 20000200 3 No Ranging Response received - T3 time-out
10/1/2018 11:07 20000300 3 Ranging Request Retries exhausted
10/9/2018 7:36 20000200 3 No Ranging Response received - T3 time-out
10/9/2018 7:36 20000300 3 Ranging Request Retries exhausted
***** 20000200 3 No Ranging Response received - T3 time-out
***** 13000300 5 DHCP WARNING - Non-critical field invalid in response

PACKETCABLE(MTA) Events
Date Time Event Level Enterprise Event ID Description MAC Address Endpoint Name
1/1/1970 0:00 5 4115 7 Voice Line Loop Current Change to High, Line Number = 1 00:15:CE:A9:3F:8D AALN/1:/0.0.0.0
1/1/1970 0:00 5 4115 7 Voice Line Loop Current Change to High, Line Number = 2 00:15:CE:A9:3F:8D AALN/2:/0.0.0.0
10/13/2018 20:01 5 4115 16 MTA TFTP: Successful 00:15:CE:A9:3F:8D x1-6-00-15-ce-a9-3f-8d.ddns.carolina.rr.com/30.35.138.161
10/13/2018 20:01 5 4115 26 MTA PROV: Successful! 00:15:CE:A9:3F:8D x1-6-00-15-ce-a9-3f-8d.ddns.carolina.rr.com/30.35.138.161
10/13/2018 20:01 5 4115 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 00:15:CE:A9:3F:8D AALN/1:x1-6-00-15-ce-a9-3f-8d.ddns.carolina.rr.com/30.35.138.161
10/13/2018 20:01 3 4115 14 Power Supply Telemetry Log - BATTERY MISSING 00:15:CE:A9:3F:8D x1-6-00-15-ce-a9-3f-8d.ddns.carolina.rr.com/30.35.138.161
10/13/2018 20:01 5 4115 35 Loop Voltage Mgmt: Policy 3 Timer out of Range; Default Value Used 00:15:CE:A9:3F:8D x1-6-00-15-ce-a9-3f-8d.ddns.carolina.rr.com/30.35.138.161
Highlighted
Observer

Re: Connection dropping same time every night


Downstream
Freq/Power: 507.000 MHz -6 dBmV
Signal to Noise Ratio: 39 dB
Modulation: QAM256
Upstream
Freq/Power: 30.400 MHz 52 dBmV
Channel Type: DOCSIS 2.0 (ATDMA)
Symbol Rate: 5120 kSym/sec
Modulation: QAM64

Status
System Uptime: 0 days 3h:23m:1s
Computers Detected: 1
CM Status: Telephony-AC Power Iso OFF Reg Complete
Time and Date: SAT OCT 13 23:23:36 2018

Interface Parameters
Interface Name Provisioned State Speed MAC address
LAN Enabled UP 100 (Full) 00-15-CE-A9-3F-8B
CABLE Enabled UP ---- 00-15-CE-A9-3F-8C
MTA passWithWarnings UP ---- 00-15-CE-A9-3F-8D
Proven Sharer

Re: Connection dropping same time every night

That modem is an older unit which became obsolete when Spectrum upgraded your area,  so it needs to be replaced.  When you replace it, remember that you must also reset the router to its factory default settings. 

Observer

Re: Connection dropping same time every night

I know it's no longer used but it was working just fine until a few weeks ago... we're getting a new one sometime this week they said. We weren't able to get a new one before now for whatever reason. Was just wondering why it would have started just out of the blue.