Observer

Re: Can you use your own wireless router with Spectrum's GIG modem?

Hello everyone!

 

The tech from Spectrum just left my house and the 1gbps speed is up and running with my Nighthawk AC1900 (R7000). Now, here's what we've discovered along the way:

 

It was a problem with the modem: the new modems that Spectrum just rolled out in the last two weeks (from what I heard, it was a Ubee modem) do not work with this particular Nighthawk router. I don't know if it's all third-party wireless routers, but it prevented the router from obtaining a connection with the modem.

 

The modem that works with the Nighthawk is a Technicolor TC4400-AM: This modem is apparently being replaced by the Ubee modem. Once it was plugged into a factory-reset wireless router, it worked perfectly and setup was painless.

 

So I would say this: if you plan on upgrading to Spectrum GIG service and want to use your own wireless router, ask for the Technicolor TC4400-AM modem. It works with the Netgear Nighthawk AC1900 (R7000) and might with your wireless router. Save yourself a four-day headache like me!

Trusted Helper

Re: Can you use your own wireless router with Spectrum's GIG modem?


@mrvotto wrote:

Hello everyone!

 

The tech from Spectrum just left my house and the 1gbps speed is up and running with my Nighthawk AC1900 (R7000). Now, here's what we've discovered along the way:

 

It was a problem with the modem: the new modems that Spectrum just rolled out in the last two weeks (from what I heard, it was a Ubee modem) do not work with this particular Nighthawk router. I don't know if it's all third-party wireless routers, but it prevented the router from obtaining a connection with the modem.

 

The modem that works with the Nighthawk is a Technicolor TC4400-AM: This modem is apparently being replaced by the Ubee modem. Once it was plugged into a factory-reset wireless router, it worked perfectly and setup was painless.

 

So I would say this: if you plan on upgrading to Spectrum GIG service and want to use your own wireless router, ask for the Technicolor TC4400-AM modem. It works with the Netgear Nighthawk AC1900 (R7000) and might with your wireless router. Save yourself a four-day headache like me!


What is the cost of  the upgrade to Gig Service?

 

Satch

Observer

Re: Can you use your own wireless router with Spectrum's GIG modem?

Hey Satch...

 

The cost was a one-time $199 install fee (though I would be hard-pressed to say that fee is worth it, given that I went through three straight days of install appointments that only got resolved today after they did exactly what I asked them to do on Tuesday evening). Then I think my monthly bill is somewhere in the range of $110.

Proven Sharer

Re: Can you use your own wireless router with Spectrum's GIG modem?

Congratulations, your persistence has paid off!  You won the battle and finally have the full Gigabit connection that you are paying for.  Information posted previously in the forums by Spectrum employees and customers alike indicated that only the TC4400AM modem would be used for Gigabit service.  You've provided us with a new measurement point that the Ubee modem as programmed in your territory does NOT work properly with some customer-provided [Netgear] routers.