Expert

Re: Cable internet connection keeps on dropping

Connections are somewhat backwards, should be split to the modem first, that will lower US by 3.5 dB and raise the DS by 3.5 dB

 

Expert

Re: Cable internet connection keeps on dropping

That's the first thing I'd change to see if it increases the reliability, but there's probably another issue, maybe outside

 

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Browser

Re: Cable internet connection keeps on dropping

Thanks i'll run that by the tech when he comes out. 

Taking off next wednesday

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Re: Cable internet connection keeps on dropping

         
Startup Procedure       
ProcedureStatusComment     
Acquire Downstream Channel279000000 HzLocked      
Connectivity StateIn ProgressUpstream Parameters Acquired    
Boot State        
Configuration FileIn Progress      
SecurityDisabledDisabled      
         
         
Downstream Bonded Channels     
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
1 QAM256 279000000 Hz-3.3 dBmV41.3 dB00
2 Unknown 0 Hz0.0 dBmV0.0 dB00
3 Unknown 0 Hz0.0 dBmV0.0 dB00
4 Unknown 0 Hz0.0 dBmV0.0 dB00
5 Unknown 0 Hz0.0 dBmV0.0 dB00
6 Unknown 0 Hz0.0 dBmV0.0 dB00
7 Unknown 0 Hz0.0 dBmV0.0 dB00
8 Unknown 0 Hz0.0 dBmV0.0 dB00
9 Unknown 0 Hz0.0 dBmV0.0 dB00
10 Unknown 0 Hz0.0 dBmV0.0 dB00
11 Unknown 0 Hz0.0 dBmV0.0 dB00
12 Unknown 0 Hz0.0 dBmV0.0 dB00
13 Unknown 0 Hz0.0 dBmV0.0 dB00
14 Unknown 0 Hz0.0 dBmV0.0 dB00
15 Unknown 0 Hz0.0 dBmV0.0 dB00
16 Unknown 0 Hz0.0 dBmV0.0 dB00
         
Total CorrectablesTotal Uncorrectables     
00       
         
         
Upstream Bonded Channels      
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower  
1 ATDMA 5120 Ksym/sec37000000 Hz53.0 dBmV  
2 Unknown 0 Ksym/sec0 Hz0.0 dBmV  
3 Unknown 0 Ksym/sec0 Hz0.0 dBmV  
4 Unknown 0 Ksym/sec0 Hz0.0 dBmV  
Expert

Re: Cable internet connection keeps on dropping

Print that out for the tech as well.. real bad, one upstream channel maxxed out at +53 dBmv and only one downstream channel.

You have some sort of coaxial issue for a start.

 

Browser

Re: Cable internet connection keeps on dropping

Just changed out modem and wiring to the modem.  Instead of the UBEE I have a Technicolor one now.  All the connectors inside and out were also changed.

Upstream Channel Bonding Value              
Index 1234            
Lock Status LockedLockedLockedLocked            
Frequency 24.2 MHz19.4 MHz30.6 MHz37.0 MHz            
Symbol Rate 5120 Ksym/sec2560 Ksym/sec5120 Ksym/sec5120 Ksym/sec            
Power Level 47.8 dBmV46.3 dBmV47.8 dBmV47.8 dBmV            
Modulation ATDMATDMAATDMAATDMA            
Channel ID 2134            
                 
                 
Downstream Channel Bonding Value              
Index 12345678910111213141516
Lock Status LockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLocked
Frequency 291 MHz285 MHz279 MHz297 MHz303 MHz309 MHz315 MHz321 MHz327 MHz333 MHz339 MHz345 MHz351 MHz357 MHz363 MHz369 MHz
SNR 40.9 dB40.8 dB41.1 dB41.1 dB41.2 dB41.0 dB41.2 dB41.3 dB41.5 dB41.3 dB40.5 dB40.8 dB41.8 dB41.6 dB41.9 dB41.8 dB
Power -0.4 dBmV-0.5 dBmV-0.2 dBmV-0.2 dBmV-0.1 dBmV-0.1 dBmV0.1 dBmV0.4 dBmV0.8 dBmV0.8 dBmV0.9 dBmV1.1 dBmV1.2 dBmV1.0 dBmV1.2 dBmV1.1 dBmV
Modulation 256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM