Yeah - just printed out the latest after it came back up a couple hours ago. Looks pretty bad again.
Also worked out how to get the diagnostics on the DVR which shows lots of nice red SNR numbers.
Tech is luckily coming in the early evening, when we have most problems - fingers crossed they get to see them first hand.
Downstream Bonded Channels
Upstream Bonded Channels
US Channel Type
We had a very thorough TWC technician here for 3 hours tonight. Replaced the drop from the pole, which installers apparently did incorrectly, checked signals and checked/re-made cables and connections absolutely everywhere. The signal didn't improve much at all, so they've called for a crew to fix the line, but set us up with an amplifier in the attic for now to try and get us a more reliable signal until that's done - seems to be working. Getting 217Mb down, 23.6Mb down.
Thanks again for the comments here. Pointing the customer service rep at the forum posts seemed to work to get a technician quickly - and a good one at that :-)
Ignore the error counts - they are from when stuff was still being adjusted and aren't increasing now. It's not perfect but they are coming back at some point to fix the issue on the line up on the pole.
|Acquire Downstream Channel||777000000 Hz||Locked|
Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
|1||QAM256||777000000 Hz||0.9 dBmV||39.2 dB||139028||214786|
|2||QAM256||771000000 Hz||0.5 dBmV||38.6 dB||136150||220587|
|3||QAM256||783000000 Hz||0.8 dBmV||39.3 dB||139137||217316|
|4||QAM256||789000000 Hz||0.0 dBmV||39.0 dB||138307||206560|
|5||QAM256||795000000 Hz||-1.1 dBmV||38.2 dB||141085||209083|
|6||QAM256||801000000 Hz||-1.7 dBmV||37.9 dB||139864||199990|
|7||QAM256||807000000 Hz||-2.8 dBmV||37.3 dB||137786||199328|
|8||QAM256||813000000 Hz||-4.1 dBmV||36.6 dB||138659||206424|
|9||QAM256||819000000 Hz||-4.8 dBmV||35.9 dB||141671||200450|
|10||QAM256||825000000 Hz||-5.1 dBmV||35.7 dB||141162||192931|
|11||QAM256||831000000 Hz||-4.3 dBmV||36.3 dB||140110||198171|
|12||QAM256||837000000 Hz||-4.1 dBmV||36.5 dB||146727||183954|
|13||QAM256||843000000 Hz||-5.3 dBmV||35.1 dB||145378||177144|
|14||QAM256||849000000 Hz||-5.7 dBmV||35.0 dB||149694||172100|
|15||QAM256||855000000 Hz||-6.3 dBmV||34.3 dB||157527||164740|
|16||QAM256||861000000 Hz||-7.6 dBmV||33.1 dB||147072||176488|
Total Correctables Total Uncorrectables
Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
|1||ATDMA||5120 Ksym/sec||24200000 Hz||45.3 dBmV|
|2||TDMA||2560 Ksym/sec||19400000 Hz||43.8 dBmV|
|3||ATDMA||5120 Ksym/sec||30600000 Hz||47.0 dBmV|
|4||ATDMA||2560 Ksym/sec||37000000 Hz||48.8 dBmV|
The amplifier is an Antronix vra500b. Was put it the attic and is now running multiple outlets, with the DVR / modem on different outlets in the house.
how far is your house from the pole?
there is still an awfull lot of "twist" and yeah, look like a bucket truck guy needs to check a couple pole amps.