I recently purchase a refurbished Arris SBG6950AC2 modem/router. I'm unable to finish activating it because I keep getting an error message saying it's not an authorized modem. However, this post says it's a minimally qualified modem. I have extreme internet (which I think is 100mbps download).
I'd like to know if I'm doing or reading something incorrectly before I call in or chat with a rep.
Solved! Go to Solution.
The authorized modem list changes over time. The most recent list (5/27/2020) is posted on Spectrum's website here:
Thanks for the info. I tried with the online chat but I gave up after waiting 3 hours for an agent. I'll keep trying though. Wish there was an easier way to do this.