WTF? It's been a while since I looked at my Signals Page and whoa and behold?! Anybody got any idea what's up with channel 3 and 8. I also have a ton of Corrected and Uncorrected spread across all channels. Would a Modem reboot help here? maybe call TS and get them to resend a new config file? Is the modem going bad.....again? Inquiring minds would like to know.
Solved! Go to Solution.
I agree with @reds91185 . I pulled up your modem on our diagnostics and the downstream RX levels are out of range. There are also some SNR issues. Likely a damaged coax or water, which is normal for spring. You will need a service call to fix the issue. You can contact us at @Forums_Help and we can set one up for you.
Contacted Spectrum via Facebook and have an appt setup for today at 2PM EST. Wow that was fast. We have had a lot of rain around here lately, and we have rabbits and squirrels and even raccoons around so maybe they chewed the line or something. Thanks for all your help.
reds: arrived about 10 minutes late....attached is a pic of the nid.....notice the big honking filter in the lower left(that was removed) and a pic of the tap....the f connectors in the nid were replaced with compression fittings and from there it went to a splitter that was replaced as it went bad(must have been at least 15 years old at a minumum) also with new compression fittings....signals are great now....took about 20 minutes or so to fix.
Thanks for the updates. Glad to hear that the issue was addressed and your signal levels are corrected. Please let us know anytime you need assistance.