Not applicable

Another Internet dropping, AND cant find error log

Hi,

So my internet has been dropping out multiple times a day.  Sometimes, all lights will go out except for power and it will cycle back on.  Other times, internet will stay "connected" on modem, but I'll have no internet on all my devices.  I've had Spectrum come out and run a new line a few months ago because a roofer cut the line on accident in my apartment complex, and I also got a new modem from Spectrum. 

Other problem,, I can't find the error logs in this modem.  It's a Ubee DDW36C.  I've checked the documentation and nothing on it.  Has anyone else used this and found it?

 

Location: Los Angeles, CA

I've had two disconnects in the last hour and a half.

Here are my signal levels:

tartup ProcedureProcedureStatusComment

Acquire Downstream Channel615000000 HzLocked
Connectivity StateOKOperational
Boot State  
Configuration FileOK 
SecurityEnabledBPI+



Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables

1 QAM256 615000000 Hz2.3 dBmV39.4 dB10905 19189
2 QAM256 567000000 Hz2.5 dBmV39.7 dB11582 21330
3 QAM256 573000000 Hz2.5 dBmV39.6 dB11700 21376
4 QAM256 585000000 Hz2.7 dBmV39.7 dB11309 20964
5 QAM256 591000000 Hz2.5 dBmV39.6 dB11368 20899
6 QAM256 597000000 Hz2.5 dBmV39.5 dB10826 20535
7 QAM256 603000000 Hz2.6 dBmV39.6 dB10643 19248
8 QAM256 609000000 Hz2.5 dBmV39.5 dB11016 18951
9 QAM256 621000000 Hz2.2 dBmV39.4 dB10787 17587
10 QAM256 645000000 Hz1.9 dBmV39.3 dB10336 18040
11 QAM256 663000000 Hz1.3 dBmV39.0 dB10018 16929
12 QAM256 675000000 Hz1.0 dBmV37.9 dB10133 17656
13 QAM256 687000000 Hz1.0 dBmV38.9 dB13031 36161
14 QAM256 693000000 Hz1.1 dBmV39.0 dB9626 15913
15 QAM256 699000000 Hz1.0 dBmV38.9 dB10040 16949
16 QAM256 705000000 Hz1.1 dBmV38.9 dB9801 17582

 

Total Correctables Total Uncorrectables

173121   319309



Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power

1 ATDMA 5120 Ksym/sec30600000 Hz40.8 dBmV
2 TDMA 2560 Ksym/sec18500000 Hz40.5 dBmV
3 ATDMA 5120 Ksym/sec23300000 Hz40.3 dBmV
4 ATDMA 5120 Ksym/sec37000000 Hz41.0 dBmV
3 REPLIES 3
Expert

Re: Another Internet dropping, AND cant find error log

Correcteds and uncorrecteds are totally out of spec for any sort of reliable operation, looks like typical apt bldg bad connections and distribution amplifier issues.

Call twc/spectrum out on excessive noise and service drop outs.

 

Ubee should have an event log, maybe it's hidden in the technician logins... it might have more helpfull info...

 

Expert

Re: Another Internet dropping, AND cant find error log

While it's probably a bad connection somewhere it could also be bad power wiring in the building or a bad modems power supply.

 Power issues might show up in the log...

 

 

Not applicable

Re: Another Internet dropping, AND cant find error log

Thanks, I thought they were a bit out of whack, but I couldn't be sure.