So my internet has been dropping out multiple times a day. Sometimes, all lights will go out except for power and it will cycle back on. Other times, internet will stay "connected" on modem, but I'll have no internet on all my devices. I've had Spectrum come out and run a new line a few months ago because a roofer cut the line on accident in my apartment complex, and I also got a new modem from Spectrum.
Other problem,, I can't find the error logs in this modem. It's a Ubee DDW36C. I've checked the documentation and nothing on it. Has anyone else used this and found it?
Location: Los Angeles, CA
I've had two disconnects in the last hour and a half.
Here are my signal levels:
|Acquire Downstream Channel||615000000 Hz||Locked|
Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
|1||QAM256||615000000 Hz||2.3 dBmV||39.4 dB||10905||19189|
|2||QAM256||567000000 Hz||2.5 dBmV||39.7 dB||11582||21330|
|3||QAM256||573000000 Hz||2.5 dBmV||39.6 dB||11700||21376|
|4||QAM256||585000000 Hz||2.7 dBmV||39.7 dB||11309||20964|
|5||QAM256||591000000 Hz||2.5 dBmV||39.6 dB||11368||20899|
|6||QAM256||597000000 Hz||2.5 dBmV||39.5 dB||10826||20535|
|7||QAM256||603000000 Hz||2.6 dBmV||39.6 dB||10643||19248|
|8||QAM256||609000000 Hz||2.5 dBmV||39.5 dB||11016||18951|
|9||QAM256||621000000 Hz||2.2 dBmV||39.4 dB||10787||17587|
|10||QAM256||645000000 Hz||1.9 dBmV||39.3 dB||10336||18040|
|11||QAM256||663000000 Hz||1.3 dBmV||39.0 dB||10018||16929|
|12||QAM256||675000000 Hz||1.0 dBmV||37.9 dB||10133||17656|
|13||QAM256||687000000 Hz||1.0 dBmV||38.9 dB||13031||36161|
|14||QAM256||693000000 Hz||1.1 dBmV||39.0 dB||9626||15913|
|15||QAM256||699000000 Hz||1.0 dBmV||38.9 dB||10040||16949|
|16||QAM256||705000000 Hz||1.1 dBmV||38.9 dB||9801||17582|
Total Correctables Total Uncorrectables
Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
|1||ATDMA||5120 Ksym/sec||30600000 Hz||40.8 dBmV|
|2||TDMA||2560 Ksym/sec||18500000 Hz||40.5 dBmV|
|3||ATDMA||5120 Ksym/sec||23300000 Hz||40.3 dBmV|
|4||ATDMA||5120 Ksym/sec||37000000 Hz||41.0 dBmV|
Solved! Go to Solution.
Correcteds and uncorrecteds are totally out of spec for any sort of reliable operation, looks like typical apt bldg bad connections and distribution amplifier issues.
Call twc/spectrum out on excessive noise and service drop outs.
Ubee should have an event log, maybe it's hidden in the technician logins... it might have more helpfull info...
While it's probably a bad connection somewhere it could also be bad power wiring in the building or a bad modems power supply.
Power issues might show up in the log...