Rookie

68.173.16.1 is causing high packet loss in NYC!

I'm pinging speedtest.nyc.rr.com. As shown, the first hop is causing high packet loss so I suffer with terrible streaming and video gaming experience.  Therefore, fix it immediately since I pinpointed the problem for you, instead of sending a technician who can't resolve this issue within his/her limited scope.
 
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4 REPLIES 4
Proven Sharer

Re: 68.173.16.1 is causing high packet loss in NYC!

What is the IP address currently assigned to your modem?   (i.e. - What does "WhatismyIP.com" report your pulic IP address as?

 

What are your modem signal levels? 

Highlighted
Sharer

Re: 68.173.16.1 is causing high packet loss in NYC!

Agree with @dstoffa... that looks like a localized hop, possibly at your modem itself (hop 1, and it is named as a cpe device).

Could be helpful to see what the quality of signal is like at the modem.
Rookie

Re: 68.173.16.1 is causing high packet loss in NYC!

How can I see the signal levels?

Helper

Re: 68.173.16.1 is causing high packet loss in NYC!


@User12123 wrote:

How can I see the signal levels?


What modem do you have? Generally 192.168.100.1 or 192.168.0.1 for the modem GUI.