Community Manager

Direct Forum Support

While the Forums Community is meant to be a peer-to-peer support forum, some certain issues arise that need to be handled by a member of the Social Media Customer Care Team.


Moderators who need to collect a user's private account information to investigate an issue will now ask you use this link to send a private message to @ Forums_Help.


Forums_Help inbox will be routinely monitored by the online care team.    You can also tweet our team at @Ask_Spectrum on Twitter, or visit the Spectrum Facebook page. 


We continue to look for ways to improve our support community.  If you have suggestions on how we can make this a better support experience, please post to our Community Suggestion Board, or feel free to message me directly.