key symbol on certain ON DEMAND content?

I tried to order Ghost Stories from the on demand in the browser on my PC but there is a key symbol hovering over it and it won't open up to order. What does this mean?

Lead Moderator

Re: key symbol on certain ON DEMAND content?

The key symbol on the program would indicate that you do not subscribe 

to the channel that is providing the program.


If you do subscribe to the channel and are seeing this it may have been locked

out through parental controls.


If these 2 things are not accurate we would want to have you contact direct support

to have this reviewed.


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Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums