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Valued Participant

Pleasant experience moving from TWC legacy to Spectrum

I wanted to share a positive experience switching to Spectrum from TWC legacy.

 

I had a promo with TWC legacy, that was moving up to $140/mo next month. This included 60/5 Internet, Cable (variety pass) and Phone. A couple of months ago, a Rep told me to call back and check if switching to Spectrum might save me a few dollars. If not, I could always stick with TWC for now. I was mostly interested in the upgraded internet speeds on Spectrum.

 

Well very nice Rep named Cody In Ohio saved me $10 a month and it was all done in minutes. Everything was explained clearly and quotes included estimated taxes. 

 

New package going forward is: $130/mo that includes 100/10 Internet now, Cable (Digital 1 & 2 tier) and home phone.  Instead of Epix and Starz in the package, we now have Movie Channel, Showtime. Since we already have NetFlix, great trade off for us. We now have faster internet speeds and we keep all the channels that really matter most to my wife. She loves her DVR. Smiley Happy

 

Thanks to Spectrum and Cody in Ohio for a very pleasant experience. 

1 REPLY 1
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Lead Moderator

Re: Pleasant experience moving from TWC legacy to Spectrum

Good morning!

 

Glad to hear you are pleased with the new package!

 

Thank you for your participation in the Forums and for sharing your experience!

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums