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OnDemand stops playback

My OnDemand is stopping playback. Usually about a minute in and it just stops. I can restart and it does fine, it seems, but I want to know why it's doing this.
7 REPLIES 7
Browser

Re: OnDemand stops playback

Okay. So it will stop again a few minutes later. Thoughts?
Expert

Re: OnDemand stops playback

you have signal level/ noise issues. Make sure all connections are tight and there are no extra splitters or open splitter ports.

 Call twc if nothings obvious.

Copy and paste your modems signal and error log pages.

 

Browser

Re: OnDemand stops playback

I rebooted. Will see if that helps. It was working fine and then all of a sudden it happened. The reboot seems to have fixed it.
Expert

Re: OnDemand stops playback

Post the modem info, it will show error history that affects cable TV as well.

 

Browser

Re: OnDemand stops playback

Status Comment
Acquire Downstream Channel 615000000 Hz Locked
Connectivity State Ok Operational
Boot State -- --
Configuration File -- --
Security Enabled BPI+
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables
1 Locked QAM 256 1 615000000 Hz -2.5 dBmV 35.7 dB 7604062 14742
2 Locked QAM 256 2 621000000 Hz -1.5 dBmV 31.9 dB 11070745 17729
3 Locked QAM 256 3 627000000 Hz -1.2 dBmV 34.9 dB 15243395 23931
4 Locked QAM 256 4 633000000 Hz -0.7 dBmV 36.6 dB 7670725 14532
5 Locked QAM 256 5 639000000 Hz -0.7 dBmV 35.0 dB 8330177 12598
6 Locked QAM 256 6 645000000 Hz -1.5 dBmV 35.7 dB 8507415 12510
7 Locked QAM 256 7 651000000 Hz -2.0 dBmV 35.7 dB 12400383 13179
8 Locked QAM 256 8 657000000 Hz -1.2 dBmV 36.3 dB 9712283 13688
9 Locked QAM 256 9 663000000 Hz -0.7 dBmV 36.3 dB 15175093 14553
10 Locked QAM 256 10 669000000 Hz -0.7 dBmV 35.7 dB 17757387 17055
11 Locked QAM 256 11 675000000 Hz -0.9 dBmV 35.5 dB 18649164 17365
12 Locked QAM 256 12 681000000 Hz -1.0 dBmV 35.7 dB 19821308 14517
13 Locked QAM 256 13 687000000 Hz -1.4 dBmV 35.5 dB 30154470 13092
14 Locked QAM 256 14 693000000 Hz -0.7 dBmV 35.7 dB 26498065 11692
15 Locked QAM 256 15 699000000 Hz -1.5 dBmV 35.5 dB 35236093 16208
16 Locked QAM 256 16 705000000 Hz -2.7 dBmV 35.5 dB 11837231 7301811
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 26 5120 Ksym/sec 23300000 Hz 55.3 dBmV
2 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
3 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
4 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
Current System Time: Tue Apr 19 21:42:31 2016

Browser

Re: OnDemand stops playback

It is working fine though. Once I rebooted.
Expert

Re: OnDemand stops playback

your modem has logged massive correction errors, you have a loose or corroded connection somewhere and too many/bad splitters, open splitter ports, etc.

. YOU NEED TWC OUT, this cannot be fixed by resetting or rebooting any devices, it is a bad connection

 

 One ds channels s/n is out of spec from broadcast tv ingress and all 4 upstream channels are out of spec, only one barely works at +55 dBmv, it should be below +50 dBmv 

 If those are bad, the DVR will have all sorts of corrupted data

 

 

 THIS NEEDS A TECHRobot tongue