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Navigation Guide has UNAVAILABLE for all channels - UPDATE: Guide is now working

UPDATE:  it is now working normally.  It fixed itself and begain working somehow.

 

In Kansas City, starting on April 20, all channels have UNAVAILABLE. Did a reboot thru the guide and unplug/replug the cable box. Still UNAVAILABLE for everything.

Any ideas on what's going on?

 

No problems on viewing programs,  just the Guide.

 

Cable box - CISCO DVR Model 8742 HDC

3 REPLIES 3
Trusted Helper

Re: Navigation Guide has UNAVAILABLE for all channels


@Gort wrote:

In Kansas City, starting on April 20, all channels have UNAVAILABLE. Did a reboot thru the guide and unplug/replug the cable box. Still UNAVAILABLE for everything.

Any ideas on what's going on?

 

No problems on viewing programs,  just the Guide.

 

Cable box - CISCO DVR Model 8742 HDC


Hello,

 

Please list your zip code, so that mods can check that area for TV issues with the guide.  Other recommendations would be the following:

 

  • Could be a guide listing update. Wait til like 5PM tonight and see if anything changes.
  • You could also call and see if there is a voicemail message about the guide about the guide being updated. You don't need to talk to a rep in that regard.
  • Check On Demand, is that working?
  • Can you do B-button searches?
  • Are neighbors having the same problems with their guide? Of course, those with Spectrum Guide may not have their listings down.
  • Usually we would set up a signal and drop line test if it stays out later today. You would need to set up a service call and avoid rebooting any boxes, modems, or routers for six hours to avoid a resetting of the signal error codes back to zero. Swapped boxes will almost never solve bad signals.

Satch

Proven Sharer

Re: Navigation Guide has UNAVAILABLE for all channels

@Satch
Note the top llne of the OP. The update problem self-healed.
Trusted Helper

Re: Navigation Guide has UNAVAILABLE for all channels


@karlbeckman wrote:
@Satch
Note the top llne of the OP. The update problem self-healed.

I saw that.  Thank you!

 

OP can mark this issue as "solved" so that we know it's been resolved.

 

Satch