Contributor

Mad About You--original episodes

Why are the original episodes locked out of On Demand? I get a message to Upgrade to Gold in order to watch these old episodes when it clearly states they are free to subscribers?  A bit confused here since just a couple weeks ago we started watching old episodes without issue.

2 REPLIES 2
Moderator

Re: Mad About You--original episodes

Hello!

 

We are aware of an issue with the episodes showing as locked out due to multiple networks having the episodes available through their On Demand content. If you bring up the On Demand menu and go to Networks and choose Spectrum Originals, you should be able to watch the episodes without any issues. If you have Starz, the episodes are also available through them if you have Starz in your package.  

 

Regards,
Renee T.
Spectrum-Social Media Customer Care
Moderator-Community Forums

 

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Contributor

Re: Mad About You--original episodes


@Renee_T wrote:

Hello!

 

If you bring up the On Demand menu and go to Networks and choose Spectrum Originals, you should be able to watch the episodes without any issues. 

 

Regards,
Renee T.
Spectrum-Social Media Customer Care
Moderator-Community Forums

 


Hi Renee and thanks for your reply.  The procedure you listed above worked perfectly.Smiley Happy