More people need to go to the channel feedback link and request that they bring it back. Here is a copy of the message I sent to them:
Chiller. This was one of my very favorite channels. After searching the internet to see why I wasn't getting Chiller anymore it looks as if I am not the only one who is very upset over the loss of this channel.
This is quoting an article I read which had interviewed Mr. Hargis: How do you turn around the image of one of the most detested companies in America -- Time Warner Cable? Ask Jon Hargis, chief marketing officer at Charter Communications Mr. Hargis must convince consumers that the entity will represent a "new day" for cable TV. And that will take more than erasing the Time Warner Cable name. There's a need for cable operators to re-imagine how they do business as more consumers chose pared-down TV packages or cut the cord altogether.
Spectrum is differentiating itself from the maligned Time Warner Cable brand by stressing customer service that resolves problems the first time, reasonable rates, no contracts and HD channels in its most basic packages, Mr. Hargis said.
If you REALLY want to follow through on the customer service end of your new day, and your new image, you NEED to listen to your customers! It sounds like a lot of people are not happy with the loss of CLoo and now with CHILLER tv. If you want to keep your customers, you better pay attention to what the people are saying on the message boards.
